Legal hub

2.1
The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.

2.2
By clicking on the [Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.

2.3
As soon as the order is received, Läderach online shop confirms receipt of the order by e-mail. The purchase contract is concluded only when Läderach online shop confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.

2.4

If the customer enters his or her contact details but does not complete the order by clicking on the [Order] button, Läderach will send him or her reminder emails asking him or her if he or she wishes to complete the order or if there are technical issues. If the customer does not complete the order, the shopping cart will be deleted within 30 days. 

In Switzerland and Europe it is illegal to sell products containing alcohol (wine, spirits, sparkling wine etc.) to persons under 18 years of age. By placing an order in the Läderach online shop the customer acknowledges this and confirms that he/she is legally entitled to make the purchase.

6.1
The prices quoted on the product page include VAT as prescribed by the law and other price components and are quoted in Swiss francs (CHF) and euros (EUR). No separate statement of value added tax is issued.

6.2
The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by Läderach online shop or for the period specified in the order confirmation.

6.3
Prices are subject to change due to taxes, duties, fees and delivery costs.

• Deliveries to CH/LIE are free of shipping costs from a goods value of CHF 60.00
• Shipping & handling fee for goods value below CHF 60.00: CHF 11
• Postage: A-Post

• Deliveries by Läderach Online Shop to Switzerland & Liechtenstein: approx. 2 working days
• Deliveries by House of Läderach Factory Store to Switzerland & Liechtenstein: approx. 4 working days

8.1
Payment may be made by credit card or PayPal.

8.2
If payment is made by credit card, the customer’s account will be charged immediately.

8.3
The customer may not offset against payments counterclaims which are not recognised or legally established.

8.4
The customer may exercise the right to withhold payment only if the claims are based on the same contractual relationship.

Goods shall remain the property of Läderach online shop until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Läderach online shop.

• Goods produced to customer specifications

• Goods produced in accordance with personal requirements

• Goods that can perish quickly

• Goods whose expiry date has passed

11.1
Läderach online shop makes good its guarantee by remedying defects. At the discretion of Läderach online shop, either the defect will be rectified (supplementary performance) or a defect-free replacement will be supplied (replacement).

11.2
If the supplementary performance is unsuccessful, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. The customer is not entitled to demand a reduction in price.

11.3
The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to Läderach online shop immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

11.4
Läderach online shop shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

Läderach online shop accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

13.1
Contracts are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply.

13.2
The sole place of jurisdiction is Ennenda, Glarus, subject to the recourse the Federal Court. In case of misinterpretation, only the German version will prevail.

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.

Thank you for visiting our website and for your interest in the products and services of the Läderach Group.

The controller responsible for the processing of your personal data in connection with this website and the online shop provided via this website is:

LÄDERACH (Switzerland) Terms & Conditions14CH-8755 Ennenda Switzerland

E-mail: [email protected]

LÄDERACH (Schweiz) AG decides on the purposes and means of the processing of personal data and is therefore a controller within the meaning of the General Data Protection Regulation (GDPR), the Swiss Data Protection Act (DSG) and other applicable data protection laws. LÄDERACH (Schweiz) AG decides on the purposes and means of the processing of personal data in connection with the website, the European online shop, central customer processes and the technical systems used for this purpose.

The operation of the European online shop is carried out by:

LÄDERACH Österreich GmbH Mariahilfer Straße 861060 Vienna Austria

LÄDERACH (Schweiz) AG may involve other companies of the Läderach Group in the provision of its services. You can find information on this in the chapter "Intra-group data transfers".

The Läderach Group has appointed a data protection officer.

If you have any questions about data protection, the processing of your personal data or the exercise of your data protection rights, you can contact our Data Protection Officer at any time:

Data Protection Officer

Dipl.-Ing. Lars Ebertz
EBERTZ DATENSCHUTZ GmbH
Ober den Wiesen 1735756 MittenaarGermany

E-mail: [email protected]

You can also contact us at any time via the general contact options of the Läderach Group. Data protection requests are immediately forwarded to the data protection officer.

We process personal data that we receive directly from you, that is generated in the course of using our website or that is provided to us by authorised third parties.

Depending on the nature of your use of our website, the following categories of personal data may be processed in particular:

Contact Details

• First and last name
• Salutation
• E-mail address
• Phone number
• Postal address
• Delivery and billing address

Account details

• Username
• Customer account number
• Login Information
• encrypted passwords
• Language settings
• Customer preferences

Order and transaction data

• Order History
• purchased products
• Shopping cart contents
• Billing data
• Payment Information
• Returns information
• Delivery Information

Communication data

• Contact requests
• E-mail correspondence
• Customer Service Inquiries
• Feedback
• Survey Responses

Marketing and preference data

• Newsletter Sign-ups
• Consents
• Marketing preferences
• Interest Profiles
• Interactions with advertising campaigns

Technical usage data

• IP address
• Device Information
• Browser Type
• Operating System
• Language settings
• Referrer URL
• Date and time of access
• Pages viewed
• Length of stay
• Click and engagement data

Security and Log Data

• Server log data
• Security Events
• Fraud prevention data
• Proof of consent
• Authentication information

Data from social networks

When you interact with our social media presences or log in through related services, we may receive information that you have shared with the relevant provider.

Data from credit and fraud checks

To the extent permitted by law and necessary for the performance of the contract, we may process information for credit assessment or fraud prevention.

We process personal data exclusively for specified, explicit and legitimate purposes.

Provision of the online shop and our services

We process personal data to provide our website, our digital services and our online shop.

These include, in particular:

• Website content delivery
• Customer account management
• Order processing
• Payment Processing
• Shipping and returns management

Legal basis (EU):
Art. 6 para. 1 lit. b GDPR

Legal basis (Switzerland):
Contract initiation and contract fulfilment according to DSG.

Customer Service and Communication

We process personal data to process inquiries, complaints, support cases and other communication.

Legal basis (EU):
Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR

Legal basis (Switzerland):
Overriding legitimate interest or performance of contract.

Marketing and customer loyalty

If you subscribe to our newsletter, we will use your email address to send you regular information about our products, offers and promotions.

Registration takes place within the framework of a simple opt-in procedure: You enter your e-mail address in the corresponding form and confirm the registration by submitting the form. An additional confirmation link (double opt-in) is currently not used.

The legal basis (EU) is your consent according to Art. 6 para. 1 lit. a GDPR, for Switzerland your consent according to FADP. You can revoke your consent at any time with effect for the future, e.g. via the unsubscribe link in each newsletter or by sending a message to the contact addresses provided.

To the extent required by law, this is done solely on the basis of your consent.

Direct marketing to existing customersInsofar as we have received your e-mail address in connection with the sale of a product or service, we may use this e-mail address for direct advertising for our own similar products, provided that you have not objected to this use.

The legal basis (EU) is our legitimate interest in direct advertising in accordance with Art. 6 para. 1 lit. f GDPR in conjunction with the applicable competition law regulations (e.g. § 7 para. 3 UWG for Germany). For Switzerland, we rely on our overriding interest in accordance with the FADP.

You can object to the use of your e-mail address for direct marketing at any time without incurring any costs other than the transmission costs according to the basic rates. In particular, the unsubscribe link in each e-mail or the use of the contact options provided are available to you for this purpose.

Legal basis (EU):

• Art. 6 (1) (a) GDPR
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

Analysis, optimization and personalization

We analyse the use of our website in order to continuously improve its functionality, security, usability and cost-effectiveness.

For this purpose, we may use analysis, tracking and optimization technologies.

Legal basis (EU):

• Art. 6 (1) (a) GDPR (insofar as consent is required)
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

IT security and fraud prevention

We process personal data to protect our systems, our customers, our employees and our business processes.

These include, in particular:

• Intrusion detection
• Prevention of abuse
• Access control
• Fraud prevention
• Security Logging

Legal basis (EU):
Art. 6 para. 1 lit. f GDPR

Legal basis (Switzerland):
Overriding legitimate interest.

Fulfilment of legal obligations

We process personal data to the extent necessary to comply with legal obligations.

These include, in particular:

• Retention obligations under commercial and tax law
• Obligations to provide proof and documentation
• Statutory obligations to provide information
• Compliance Requirements

Legal basis (EU):
Art. 6 para. 1 lit. c GDPR

Legal basis (Switzerland):
Fulfilment of legal obligations.

Use of analytics, AI, and automation technologies

To improve our services, we may use analytics, automation, and AI-powered systems.

In particular, these technologies support:

• Search and information functions
• Translations
• Quality improvements
• Process optimizations
• Customer Service Processes

There are no exclusively automated decisions with legal effect or comparably significant effects on data subjects.

Legal basis (EU):

• Art. 6 (1) (a) GDPR
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

We treat personal data confidentially and only transmit it to the extent necessary to fulfil our contractual, legal or legitimate business purposes.

Recipients of personal data may include, in particular:

Companies of the Läderach Group

Personal data may be processed within the Läderach Group to the extent necessary for the provision of our services, the operation of our systems, customer support, corporate management, information security or the fulfilment of legal obligations.

For details, please refer to Chapter 5 "Intra-Group Data Transfers".

IT & Cloud Service Providers

We use external service providers to provide and operate our IT systems, in particular for:

• Hosting
• Cloud Infrastructure
• Data storage
• Email communication
• Security services
• System Monitoring
• Software operation

Payment service providers

Personal data may be transmitted to payment service providers for the purpose of processing payments.

These include, in particular:

• Adyen N.V.
• Banks
• Credit card companies
• Other payment providers offered in the order process

The respective payment service providers may process personal data in part as independent controllers.

Shipping and logistics service providers

For the delivery of orders, we transmit the data required for this to shipping and logistics companies.

These include, in particular:

• Name
• Delivery address
• Contact Details
• Shipment information

Marketing and communication service providers

For the implementation of marketing measures, customer communication, campaign management and reach measurement, personal data may be transmitted to specialized service providers.

Analysis and Optimization Service Providers

In order to analyse the use of our website and to improve our digital offerings, personal data may be transmitted to analysis and optimisation providers.

Authorities and public bodies

To the extent required by law or necessary to safeguard legitimate interests, personal data may be transferred to authorities, courts, law enforcement agencies or other public bodies.

Consultants and auditors

Personal data may be transferred to lawyers, auditors, tax advisors or comparable professional advisors to the extent necessary.

All recipients receive personal data only to the extent necessary for the performance of their respective tasks.

To provide our website, our online shop and our services, we use various technical platforms, software solutions and external service providers.

Shop Platform

We use Adobe Commerce (Magento) to operate our online shop.

In particular, this platform processes:

• Customer account data
• Ordering data
• Shopping cart data
• Payment Information
• Technical usage data

Consent Management

To manage consent and cookie settings, we use the consent management platform Cookie Information.

Through this platform, visitors can manage their privacy settings and adjust or revoke consents at any time.

Hosting, infrastructure and security

For hosting, performance, reliability, security functions and technical website analysis, we use in particular:

· Amazon Web Services (AWS)· Amazon CloudFront· Cloudflare CDN and Security Services· Cloudflare Analytics· Cloudflare Gymnastics Styles

Cloudflare Analytics supports us in the technical analysis of the use of our website, the measurement of performance and stability, error analysis and the detection of abusive or automated access. In particular, IP address, device and browser information, pages accessed, time of access, referrer information as well as technical connection and log data may be processed. The processing is carried out for the secure, stable and efficient provision of our website. If required by law, the assignment is based on your consent.

Communication and collaboration

For internal and external communication, we use in particular:

• Microsoft 365
• Microsoft Exchange Online
• Microsoft Teams
• Microsoft SharePoint
• Microsoft OneDrive

These systems are used for communication, collaboration, document management and processing of customer requests.

Analysis and optimization

To analyse and optimise our website, we use in particular:

• Google Analytics
• Hotjar
• Microsoft Clarity
• VWO (Visual Website Optimizer)

These services help us understand how visitors use our website and how we can improve usability, content and processes.

Tag Management

For the technical management and control of analysis and marketing services, we use:

• Google Tag Manager

Marketing and advertising

In order to carry out, control and measure the success of marketing measures, we can use the following services in particular:

• Google Ads

• Google Ads Conversion Tracking

• Google Ads Remarketing

• Meta Pixel

• Microsoft Advertising

• Klaviyo

Shared responsibility at Meta Pixel

When Meta Pixel is used, joint responsibility within the meaning of Art. 26 GDPR may arise in the context of the collection and transmission of event data to Meta Platforms Ireland Limited.

Insofar as such joint responsibility exists, the parties involved have concluded corresponding agreements on the respective responsibilities under data protection law. For more information on Meta's processing of personal data, please refer to Meta's Privacy Notice.

External content and additional functions

External services can be integrated on individual pages, in particular:

• Google Maps
• Google Fonts
• UserWay

By using these functions, technical connection data can be transmitted to the respective providers.

Address validation and credit check

To improve data quality and avoid incorrect entries, we may use the following services in particular:

• PCA Predict

In order to carry out legally permissible credit checks, we may use in particular:

• Intrum AG

Credit checks are only carried out for selected payment methods or if there is an increased risk of fraud.

Surveys and feedback

In order to conduct surveys, competitions or feedback surveys, we may use in particular:

• Typeform

Search Engine Optimization and Marketing Support

To improve our digital visibility and marketing measures, we can use the following service providers in particular:

• Green.Click A/S
• Refyne

An up-to-date overview of the third-party providers used and their functions can be requested from the data protection officer at any time.

Depending on the services used, personal data may be transferred to the following countries in particular:

• United States of America (USA)
• India

Adequacy decisions

If an adequacy decision has been made by the European Commission or the Swiss Federal Council for a recipient country, the data will be transferred on this basis.

Standard contractual clauses

Unless an adequacy decision has been made, international data transfers are generally based on the Standard Contractual Clauses (SCCs) adopted by the European Commission or other legally recognised transfer mechanisms.

For data transfers from Switzerland, the requirements of the Swiss Data Protection Act will be taken into account accordingly.

Additional protective measures

Where necessary, we take additional technical, organisational and contractual protective measures to ensure an appropriate level of data protection.

These may include, in particular:

• Encryption
• Access restrictions
• Logging
• Authorization concepts
• Contractual security requirements

Data Privacy Framework

If individual service providers are certified according to the EU-U.S. Data Privacy Framework, the data transfer can also take place on this basis.

Learn more

Further information on the international transfer mechanisms we use can be requested at any time from the Data Protection Officer.

Our website uses cookies, local storage, session storage, pixel technologies, tags and similar technologies (hereinafter collectively referred to as "cookies").

These technologies are used to ensure the functionality of our website, to analyze usage, to personalize content and to control marketing measures and measure their effectiveness.

What are cookies?

Cookies are small text files or similar technologies that are stored or read on your device when you visit our website.

Cookies may contain information about your usage behaviour, your settings or technical information about your device.

Categories of cookies

Technically necessary cookies

These cookies are necessary for our website and online store to function properly.

In particular, they enable:

• Login to customer accounts
• Shopping cart functions
• Storage of language settings
• Security features
• Load Balancing and System Stability

Without these cookies, the website cannot function properly.

Preference cookies

These cookies store settings you have chosen to make your use of our website more convenient.

These include, for example:

• Language settings
• Regional settings
• User Settings

Analytics and statistics cookies

These cookies help us understand how visitors use our website.

In particular, the following services can be used for this purpose:

• Cloudflare Analytics
• Google Analytics
• Hotjar
• Microsoft Clarity
• VWO

The information obtained in this way helps us to optimise our website and our services.

Marketing and advertising cookies

These cookies enable the measurement and optimization of marketing campaigns and the display of interest-based advertising.

In particular, the following services can be used for this purpose:

• Google Ads
• Google Ads Conversion Tracking
• Google Ads Remarketing
• Meta Pixel
• Microsoft Advertising
• Klaviyo

Consent management

To manage your cookie settings, we use the consent management platform Cookie Information.

You can use the consent banner to give, adjust or revoke your consent at any time.

The storage or reading of unnecessary cookies is carried out exclusively on the basis of your consent, insofar as this is required by law.

Withdrawal of consent

You can revoke or change your consent at any time with effect for the future via the cookie settings of our website.

The revocation does not affect the lawfulness of the processing carried out up to the revocation.

Further information on the specific cookies used, storage periods and providers can be found in our current Cookie Policy.

The current complete overview of the cookies, local storage and session storage objects used, including provider, purpose, category and storage period, can be accessed via our Cookie Preference Center.

We only store personal data for as long as is necessary for the respective processing purposes or as long as there are statutory retention obligations.

The specific storage period depends in particular on:

• the purpose of the processing,
• statutory retention obligations,
• tax and commercial law requirements,
• contractual obligations,
• legitimate interests,
• statutory limitation periods.

After the respective purpose has ceased to exist, personal data will be deleted, anonymised or blocked, provided that there are no statutory retention obligations to the contrary.

Typical retention periods

If there are longer statutory retention obligations or claims have to be asserted, exercised or defended, personal data may be stored for a correspondingly longer period

You have various rights under applicable data protection laws regarding the processing of your personal data.

To exercise your rights, you can contact the Data Protection Officer or the contact points mentioned in this data protection notice at any time.

Right to information

You have the right to request information as to whether we are processing personal data about you.

If this is the case, you can request information on the following points in particular:

• Processing Purposes
• Categories of personal data
• Recipients or categories of recipients
• planned storage period
• Origin of the data
• Existence of automated decisions

Right to rectification

You have the right to request the correction of inaccurate or incomplete personal data.

Right to erasure

You have the right to request the deletion of your personal data, provided that there are no statutory retention obligations or other legal reasons to prevent it from being deleted.

Right to restriction of processing

You can request that the processing of your personal data be restricted under the legal conditions.

Right to data portability

To the extent provided by law, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format or to have it transferred to another controller.

Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data to the extent that it is based on legitimate interests.

If personal data is processed for direct marketing, you can object to this processing at any time.

Withdrawal of consent

A given consent can be revoked at any time with effect for the future.

The revocation does not affect the lawfulness of the processing carried out up to the revocation.

Automated decisions

We do not make purely automated decisions with legal effects or comparably significant effects on data subjects. There may be an analysis of interests or preferences for marketing purposes; however, this does not constitute an automated decision within the meaning of Art. 22 GDPR.

If you believe that the processing of your personal data violates applicable data protection laws, please contact us or our Data Protection Officer in the first instance.

Regardless, you have the right to lodge a complaint with a competent data protection supervisory authority.

European Union

Data subjects within the European Union may contact the data protection supervisory authority of their habitual residence, place of work or place of the alleged infringement.

An overview of the European data protection supervisory authorities can be found on the website of the European Data Protection Board (EDPB).

Switzerland

Data subjects in Switzerland can contact the Federal Data Protection and Information Commissioner (FDPIC).

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1CH-3003 BernSwitzerland

Website: www.edoeb.admin.ch

Contacting Läderach

Regardless of your right to lodge a complaint, we are always available to answer any questions you may have about data protection or how to exercise your rights.

Data Protection Officer

Dipl.-Ing. Lars Ebertz
EBERTZ DATENSCHUTZ GmbH

E-mail: [email protected]

We will carefully consider each request and endeavour to deal with your request in a timely and transparent manner.

This Privacy Notice may be published in several language versions. The foreign-language versions are for information purposes only.

To the extent permitted by law, in the event of contradictions, differences of interpretation or inconsistencies between the various language versions, only the German language version shall prevail.

This does not affect mandatory statutory rights of data subjects under the applicable data protection laws.

ANNEX 1 – Third Party Register

AWS; Adobe Commerce; Adyen; Klaviyo; Green.Click; Refyne; Typeform; Cloudflare; Cloudflare Analytics – technical website analysis, performance monitoring, and security analysis

; Cloudflare Gymnastics Styles; Amazon CloudFront; Google Analytics; Google Tag Manager; Google Ads; Google Ads Remarketing; Google Maps; Google Fonts; Hotjar; Meta Pixel; Microsoft Advertising; Microsoft Clarity; UserWay; VWO; PCA Predict; Intrum.

ANNEX 2 – International Transfer Register

Possible transfers: USA and India. Protective mechanisms: SCC, DPF where available, technical and organizational measures.

ANNEX 3 – Group Data Sharing Register

Data exchange between LÄDERACH Schweiz AG, Österreich GmbH, Deutschland GmbH, France SAS and GCC Portugal for defined purposes.

ANNEX 4 – Retention Schedule

LÄDERACH stores personal data only for as long as is necessary for the respective processing purposes or as long as there are statutory retention, proof or statute of limitations. After the respective purpose has ceased to exist, personal data will be deleted, anonymised or blocked, provided that there are no legal or justified reasons to the contrary.

Insofar as the further storage of personal data is necessary for the assertion, exercise or defence of legal claims or if there are statutory retention obligations, personal data may be stored beyond the above periods. After the respective reason for storage has ceased to exist, the data will be deleted or anonymized.

ANNEX 5 – AI Systems Disclosure

Possible systems: Microsoft Copilot, Azure OpenAI, DeepL or comparable systems according to internal AI governance.

ANNEX 6 – EU/CH Legal Basis Matrix

A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.

We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.

We also use pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent.

The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie detailed listing in the section below.

Necessary Cookies are used to

• Remember information you have entered when you navigate on our websites
• Identify you as being logged in to our websites
• Remember your order when you book our websites

Functional Cookies are used to

• Remember settings you have applied such as layout, language, or preferences
• Show you when you are logged in to our websites
• Share information with partners to provide a service on our websites

Statistical Cookies are used to

• Provide statistics on how our website is used
• See how effective our adverts are
• Detect any errors that occur
• Test different designs of our websites

Marketing Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to

• Provide adverts that are most relevant to you
• Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
• Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

You can customize the cookies you agree to activate by clicking on the cookie settings tab provided by our cookie preference center.

You can also change your cookie preference and customize your cookie setting in your browser. You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet, or smartphone. The location of these settings will depend on the browser you use.

Our websites use Google Analytics and other tools offered in the Google plugin suite, such as reCaptcha, Tag Manager, or Google Optimize. Please note that by accepting these cookies, you agree to the transfer of your personal data to the United States. However, you can opt-out of these cookies by using our preference center.

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.

1.1
Consumers have the right to revoke the contract within 14 days of receipt of the goods. Compliance with this deadline is dependent on the time when the revocation is sent. It is not necessary to state a reason for the revocation. Notice of revocation should be addressed to: Läderach (Schweiz) AG, Postfach 124, Bleiche 14, CH-8755 Ennenda, e-mail: [email protected].

1.2
The exercising of the right of revocation shall cause the purchase contract to become a reverse transaction relationship, and goods supplied as part of the purchase contract must therefore be returned and payment reimbursed. The consumer must return the goods in their original packaging to Läderach online shop within 14 days of the notice of revocation. The costs of returning the goods shall be borne by the consumer.

1.3
Once the goods are received, the purchase price paid by the consumer will be reimbursed immediately. We reserve the right to make deductions from the reimbursed amount for any damage or excessive wear to the goods. No deduction shall be made if the loss of value is due to handling to the extent necessary to determine the type, nature and functional efficiency of the goods. Läderach online shop is entitled to refuse to make repayment until the goods have been received or the consumer has proved that the goods were sent back, whichever happens first.

1.4
The right of revocation does not apply in the case of the following products:

• Goods produced to customer specifications

• Goods produced in accordance with personal requirements

• Goods that can perish quickly

• Goods whose expiry date has passed

1.5
Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.

1.6
In the event of defects, goods should be returned to Läderach (Schweiz) AG, Postfach 124, Bleiche 14, CH-8755 Ennenda, Switzerland. The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

Note on the responsible body
Läderach (Schweiz) AG
Bleiche 14
CH-8755 Ennenda
Switzerland
Represented by:
Johannes Läderach

Contact:
Telephone: +41 55 645 44 44
Email: [email protected]

Register entry:
Registering court: Glarus
Registration number: CHE-105.952.960

Dispute resolution
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr . Please find our email in the impressum/legal notice. We do not take part in online dispute resolutions at consumer arbitration boards.

Liability for Contents
As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links
Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Copyright
Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.