General Terms and Conditions

Last modified: August 14, 2023

1. Applicability

These general terms and conditions apply to all orders placed in the online shop of Läderach (Schweiz) AG, Postfach 124, Bleiche 14, CH-8755 Ennenda, tel:+41 55 645 44 44, e-mail: [email protected], company identification number: CHE-105.952.960 (hereinafter referred to as «Läderach Online Shop»).

2. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.

By clicking on the [Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.

As soon as the order is received, Läderach online shop confirms receipt of the order by e-mail. The purchase contract is concluded only when Läderach online shop confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.

3. Customer Account

The customer may browse and place orders on Läderach’s websites as a guest.

The customer also has the option to create a customer account on Läderach’s websites, based on his or her email address and a password chosen by him or her. Only the name and email address are required to create the account. If the customer wishes to benefit from the delivery services of Läderach, he or she will be asked to fill in other personal information such as physical address for delivery and billing purposes and telephone number, so that Läderach can deliver the ordered goods. If the customer has already filled out this information in his or her account, his or her credentials and information will have been saved and he or she will only need to log back into the account to place a new order. The customer account will also keep track of purchase history. Once logged in to the account, the customer will be able to modify his or her data at any time. If the customer wishes to close the account, he or she can write to us at the following email address [email protected].

If the customer decides to open a customer account with Läderach, he or she is responsible for ensuring that the personal information provided are accurate and up to date before placing any orders. The customer should also ensure that the password chosen when logging in is kept confidential and is not disclosed to anyone.

Läderach reserves the right to refuse an order and/or terminate a customer account without notice if the account is in breach of these General Terms and Conditions or if it decides that it is in Läderach’s best interests.

4. Data Protection

The customer may browse and place orders on Läderach’s websites as a guest. The customer’s personal data will be collected exclusively in accordance with legal requirements and will be processed in accordance with Läderach’s Privacy Policy.

5. Products containing Alcohol

In Switzerland and Europe it is illegal to sell products containing alcohol (wine, spirits, sparkling wine etc.) to persons under 18 years of age. By placing an order in the Läderach online shop the customer acknowledges this and confirms that he/she is legally entitled to make the purchase.

6. Prices

The prices quoted on the product page include VAT as prescribed by the law and other price components and are quoted in Swiss francs (CHF) and euros (EUR). No separate statement of value added tax is issued.

The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by Läderach online shop or for the period specified in the order confirmation.

Prices are subject to change due to taxes, duties, fees and delivery costs.

7. Delivery Information

8. Terms of Payment

Payment may be made by credit card or PayPal.

If payment is made by credit card, the customer’s account will be charged immediately.

The customer may not offset against payments counterclaims which are not recognised or legally established.

The customer may exercise the right to withhold payment only if the claims are based on the same contractual relationship.

9. Retention of Title

Goods shall remain the property of Läderach online shop until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Läderach online shop.

10. Right of Revocation

11. Guarantee

Läderach online shop makes good its guarantee by remedying defects. At the discretion of Läderach online shop, either the defect will be rectified (supplementary performance) or a defect-free replacement will be supplied (replacement).

If the supplementary performance is unsuccessful, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. The customer is not entitled to demand a reduction in price.

The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to Läderach online shop immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

Läderach online shop shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

12. Liability

Läderach online shop accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

13. Applicable Law

Contracts are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply.

The sole place of jurisdiction is Ennenda, Glarus, subject to the recourse the Federal Court. In case of misinterpretation, only the German version will prevail.

14. Final Provisions

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.


Läderach chocolates

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