How can we help you?
Welcome to our FAQ page! Here you'll find quick and concise answers to common questions about our products/services, policies, and more.
Frequently Asked Questions
Frequently Asked Questions
Once the item has been received and inspected in our warehouse, we will process a refund for the full purchase price of the item. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.
We are here to help and ensure you are completely satisfied with your shopping experience on our website.
Frequently Asked Questions
Frequently Asked Questions
Since we use animal-based ingredients such as milk and egg for other products, we cannot rule out that tiny traces of these might be present in our vegan products. For anyone with allergies, we also declare that traces of egg, gluten including wheat, milk, and other nuts may be present in our products.
Therefore, we do not currently offer products that we describe as gluten-free. For customers who suffer from food allergies or intolerances, we declare our products to contain egg, gluten (incl. wheat), milk, and nuts. Please carefully read the list of ingredients and contact our sales staff in case of questions or concerns.
If palm oil is present in our products, we ensure we only use sustainably certified palm oil, produced according to the RSPO guidelines for sustainable cultivation. Additionally, it must present the logistics variant "Segregation" (SG). Recently, palm oil has been replaced by other fats in many of our products. In this context, the availability of alternative raw materials without palm oil on the market is continuously checked, and wherever possible, we switch to these for our products. Currently, only certain praline fillings contain palm oil or palm fat.
The following product categories are completely free of palm oil and fat:
- FrischSchoggi
- Mini Mousses (exclusively available in our boutiques)
- Popcorn
- Tartufi
- Perlettes
- Tablets (64 grams, 0.14 lbs)
We sometimes use soy lecithin in our products, which may be necessary for the flow properties of the chocolate. In certain products, we now use sunflower lecithin instead of soya lecithin, for example, in products containing Couverture Cashew (vegan). Our soya lecithin is GMO-free. We check every single delivery for GMOs.
Except for soya, we do not use any of the above pulses as ingredients in our products. Soya is present in our products as an ingredient or as traces, as the emulsifier soya lecithin is added to some of the chocolates during production.
Peanuts are not included in any of our products, neither as an ingredient nor as traces.
Peanuts are strictly forbidden in our company. Therefore, we assure you that our products do not contain peanuts or traces of peanuts.
Our pure Grand Cru bars and Carrés do not contain lecithin (neither from soya nor from other raw materials).
A gianduja contains a high proportion of nuts. Many of our pralines are filled with different varieties of gianduja.
Peanuts are strictly forbidden in our company. We can therefore assure you that our products do not contain peanuts or traces of peanuts.
If in doubt, please refer to the label which declares food allergens in the list of ingredients or ask the staff.
We are constantly trying to reduce the use of additives in our products.
Frequently Asked Questions
Frequently Asked Questions
Läderach gift cards (“gift cards”) can be purchased at www.laderach.com and in participating Läderach shops.
Gift cards can only be purchased in the following currencies: CHF, EUR, GBP, USD und CAD.
(Digital) gift cards purchased online will only be sent by email to the email address provided during the checkout process.
Gift cards purchased in our shops can be issued in paper or other material form.
The shipping of gift cards is not possible.
If you would like to order more than 100 gift cards, please email [email protected] and someone from Läderach will get back to you usually within the next business day, or call us at +41 55 645 44 44, Monday to Thursday: 8am-12pm and 1pm-5pm (CT), Friday: 8am-12pm and 1pm-4pm (CT).
Läderach gift cards can be redeemed for the purchase of eligible products (see also question: "Are there any restrictions on the use of a Läderach gift card?") at www.laderach.com or in participating Läderach shops. The products to be purchased and the gift card must be in the same currency.
Only one gift card can be used for each purchase on www.laderach.com, while up to 10 cards can be redeemed at the same time in Läderach shops.
Once the purchase is completed, the value of each purchase will be deducted from the gift card balance.
If the value of a purchase exceeds the credit balance on the gift card, the remaining amount must be paid using another payment method (the use of additional gift cards is excluded).
The gift card can be used until its balance has been used up. If the balance on the card is zero, the gift card loses its validity and can no longer be activated or reused.
To check the balance of your gift card, visit our website www.laderach.com/giftcards or contact an employee in one of our shops.
The balance displayed or communicated is not binding and may not show the current balance.
The card balance is updated regularly when you make purchases online or in a shop. In exceptional cases, there may be a delay in updating the card balance. The balance stored in our system is binding.
No, there are no fees for gift cards.
No, there is no expiry date for gift cards.
No, it is not possible to combine several gift cards into one gift card.
Gift cards cannot be redeemed in shops that do not accept the currency in which they were issued or on websites where purchases cannot be made in CHF. Nor can they be used in Läderach shops operated by Läderach franchise partners.
Gift Cards cannot be used to purchase other gift cards. Gift cards cannot be reloaded, resold, transferred for value or used for unauthorised commercial purposes. Redemption for cash is also excluded.
We do not offer credit top-ups for gift cards. As soon as the credit on a gift card has been used up, a new gift card can be purchased.
No, Läderach gift cards cannot be returned and/or exchanged for cash.
The gift card is impersonal and transferable. The Läderach gift card should therefore be treated like cash.
The risk of loss and ownership of the gift card is therefore transferred to the purchaser when the gift card is purchased. Läderach is not responsible if a gift card is lost, stolen, destroyed or used without your authorisation. We do not refund gift cards. If your gift card is lost, stolen or destroyed, you can request a replacement gift card by presenting the gift card ID to shop staff or customer service. The staff will check the remaining balance, cancel the lost gift card and issue a new card with the remaining balance at the time of your request.
We reserve the right to close customer accounts and require alternative means of payment if a fraudulently obtained gift card is redeemed and/or used for purchases on www.laderach.com or in Läderach shops. We reserve the right to require additional verification of your identity, ownership of the gift card or account or the provision of an additional means of payment before allowing you to use a gift card.
To the extent permitted by law, we accept no liability whatsoever arising from or in connection with the use of gift cards. If a valid gift card does not work, we will replace the defective gift card after appropriate testing. There are no further claims.
No personal data is linked to the gift cards. The only information associated with the gift cards is a card ID and PIN code. Gift cards that are purchased or redeemed online are linked to each purchase or redemption transaction of the card. All personal data collected and processed in connection with the online transaction is subject to Läderach's Privacy Notice. All transactions in connection with the gift cards are recorded. No personal data is recorded for gift cards that are purchased and redeemed exclusively in our shops.
As with all orders in the online shop, Läderach's General Terms and Conditions, including the Privacy Policy, also apply to the online purchase of Gift Cards. Gift cards are issued by Läderach (Schweiz) AG, P.O. Box 124, Bleiche 14, CH-8755 Ennenda.
Frequently Asked Questions
Frequently Asked Questions
We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to always make it as accessible as possible. We utilize an accessibility interface that allows people with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen- readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:
Screen-reader optimization:
we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Keyboard navigation optimization:
The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Font adjustments: users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments: users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.
Animations: epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting: users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting: users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders: we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions: we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email address: [email protected]
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