How can we help you?

Welcome to our FAQ page! Here you'll find quick and concise answers to common questions about our products/services, policies, and more.

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    Please write to us below or email our dedicated support team directly at [email protected]

Frequently Asked Questions

Frequently Asked Questions

Which countries do you ship to?

We ship to over 50 countries around the world. You can find the full list in the country selector at the top left corner of our website or here.

What payment methods do you accept?

Depending on the shipping country, you can pay by credit card, PayPal, Apple Pay, Twint, Alipay, Klarna pay later or Klarna pay now. The credit cards we currently accept are Mastercard and Visa.

How can I check the status of my order?

As soon as your payment has been approved, we’ll send you an order confirmation email. As soon as your order ships, you'll receive a shipping confirmation email with tracking information (applicable in most countries).

Can I cancel my order?

Läderach cannot make changes after the order is submitted because orders are processed fast to meet the shipping period agreement. For cancellations, please contact Läderach Customer Service within one hour of placing your order at contact-us. Please note that the cancellation cannot be guaranteed.

Can I return or exchange my order?

We accept returns in the following situations: if the product arrives too late, is damaged during shipping, or does not meet your expectations. However, please note that the cost of returning the goods to our warehouse will be the customer's responsibility.

Once the item has been received and inspected in our warehouse, we will process a refund for the full purchase price of the item. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

We are here to help and ensure you are completely satisfied with your shopping experience on our website.

If I want to buy Läderach products online, do I have to open an account?

By creating a customer account, you can quickly navigate through checkout during future purchases, access your order history, and manage and store your personal details. It's important to note that creating an account is not mandatory, and you may choose to checkout as a guest if you prefer.

What should I do if I've forgotten the password to my account?

Please visit the login page at and click "Forgot the password?". We will send you a new one.

How will the chocolate be kept from melting during shipping?

We make every effort to package your items with care and adequate cooling and padding materials. However, please note that damages may occur due to the nature of shipping from time to time.

Can I choose a specific delivery date for my order?

Unfortunately, we do not offer the option to choose a specific delivery date for orders at this time. Our delivery dates are based on estimated shipping times and can vary depending on your location. However, we do our best to get your order to you as soon as possible and keep you updated on its progress.

Do you include invoices or price tags in my order?

No, we do not include invoices or price tags in your order. We understand that many of our customers purchase items as gifts, and we want to ensure that the recipient can enjoy the surprise without seeing any pricing information. Invoices are sent separately by email.

Can I add a shopping bag to my order?

We don’t currently offer the option of adding a shopping bag to online orders. We apologize for any inconvenience this may cause. We constantly review our policies and procedures to find ways to improve your customer experience, and we appreciate your feedback in this regard.

Can I add a shopping bag to my order?

We don’t currently offer the option of adding a shopping bag to online orders. We apologize for any inconvenience this may cause. We constantly review our policies and procedures to find ways to improve your customer experience, and we appreciate your feedback in this regard.

Frequently Asked Questions

Frequently Asked Questions

Does Läderach also make vegan chocolate?

Our dark chocolates are created without animal-based ingredients such as milk, butter, or caramel and can be considered vegan. The recently developed Creamy Cashew chocolate and the FrischSchoggi Cashew, for which we use cashew drink powder instead of milk powder, also meet all the vegan criteria.

Since we use animal-based ingredients such as milk and egg for other products, we cannot rule out that tiny traces of these might be present in our vegan products. For anyone with allergies, we also declare that traces of egg, gluten including wheat, milk, and other nuts may be present in our products.

Does Läderach offer lactose-free chocolate?

Although we do not advertise any of our chocolates as lactose-free, our vegan chocolates and dark chocolates can be considered lactose-free. However, due to the production processes, traces of lactose may be present.

Is any gluten-free chocolate available from Läderach?

We make our couverture without barley malt (extract), so they do not contain gluten. However, some of our products, such as pralines or FrischSchoggi, may contain ingredients with gluten such as cornflakes. Or they may contain traces of gluten because we work with gluten-containing raw materials at the same production site. We use hüppen (wafer rolls) for our Praline Feuilletine and wafer bases for the Mini Mousses.

 Therefore, we do not currently offer products that we describe as gluten-free. For customers who suffer from food allergies or intolerances, we declare our products to contain egg, gluten (incl. wheat), milk, and nuts. Please carefully read the list of ingredients and contact our sales staff in case of questions or concerns.

Does Läderach chocolate contain barley malt?

Cornflakes contain barley malt extract to make them taste sweeter. We have not yet been able to find an alternative that is free of barley malt. We also use some other raw materials and ingredients that contain barley malt extract. Barley malt naturally contains gluten. As does the extract used in the cornflakes.

Does Läderach chocolate contain palm oil?

We do not add palm oil or palm fat to our products. If our end products contain palm oil, it was already present in the ingredients from our suppliers. As a matter of principle, we avoid palm oil and fat in our raw materials and products. We only use it if it is indispensable for the manufacturing of our products for technological reasons. An example would be an optimal taste profile or better heat stability.

If palm oil is present in our products, we ensure we only use sustainably certified palm oil, produced according to the RSPO guidelines for sustainable cultivation. Additionally, it must present the logistics variant "Segregation" (SG). Recently, palm oil has been replaced by other fats in many of our products. In this context, the availability of alternative raw materials without palm oil on the market is continuously checked, and wherever possible, we switch to these for our products. Currently, only certain praline fillings contain palm oil or palm fat.

  The following product categories are completely free of palm oil and fat:
- FrischSchoggi 
- Mini Mousses (exclusively available in our boutiques)
- Popcorn
- Tartufi
- Perlettes
- Tablets (64 grams, 0.14 lbs)

Does Läderach chocolate contain titanium dioxide?

No, we do not use titanium dioxide in our products. Titanium dioxide (TiO2, E171 or CI77891) is a colorant and can be used as an opaque white colour or whitener. It is often used in toothpaste or chewing gum.

Does Läderach chocolate contain preservatives?

We work with three preservatives.

Some candied or confit fruits may contain potassium sorbate (E202) and sulfur dioxide (E220). We are proactively working with our suppliers to find alternatives to the preservatives mentioned and have already been able to replace some.

We only use sorbic acid (E200) for our Fresh Cream Truffles which are available over-the-counter and the pralines Nougat Truffles and Rigoletto. The latter two are part of our pralines boxes. That is why we declare preservatives on these products. We are working hard to achieve a longer shelf life for these products in other ways.

Does Läderach use genetically modified ingredients?

We only use GMO-free ingredients for our products. All our suppliers have to confirm in their specifications that their products are GMO-free.

We sometimes use soy lecithin in our products, which may be necessary for the flow properties of the chocolate. In certain products, we now use sunflower lecithin instead of soya lecithin, for example, in products containing Couverture Cashew (vegan). Our soya lecithin is GMO-free. We check every single delivery for GMOs.

Does Läderach chocolate contain soya or other pulses?

In principle, pulses such as beans, peas, vetches, lentils, etc., except soya and peanuts, are not defined as allergens under Swiss and EU legislation.

Except for soya, we do not use any of the above pulses as ingredients in our products. Soya is present in our products as an ingredient or as traces, as the emulsifier soya lecithin is added to some of the chocolates during production.

 Peanuts are not included in any of our products, neither as an ingredient nor as traces.

 Peanuts are strictly forbidden in our company. Therefore, we assure you that our products do not contain peanuts or traces of peanuts.

Why does Läderach use soya lecithin?

We use soya lecithin in some of our products, it can be necessary for the chocolate's flow properties. For certain products, we have been able to switch to sunflower lecithin. For example, in products containing the Couverture Cashew (Vegan). Our soya lecithin is GMO-free. We test every delivery for GMOs.

Our pure Grand Cru bars and Carrés do not contain lecithin (neither from soya nor from other raw materials).

How does Läderach use glucose syrup?

We use glucose syrup to caramelise the almonds. However, only a minimal amount is needed. For every 100 grams of chocolate with almonds, we use 0.1 grams of glucose syrup. The chocolate itself contains no glucose syrup.

I am allergic to nuts. Can I still eat Läderach chocolate?

Many of our products contain nuts: Hazelnuts from Piedmont, almonds, pistachios, walnuts, macadamias, cashews and coconut.

A gianduja contains a high proportion of nuts. Many of our pralines are filled with different varieties of gianduja.

Peanuts are strictly forbidden in our company. We can therefore assure you that our products do not contain peanuts or traces of peanuts.

If in doubt, please refer to the label which declares food allergens in the list of ingredients or ask the staff.

Isn’t Läderach chocolate natural? What’s with the e-numbers you declare?

An E-number designates the additives and says nothing about whether the additive is of artificial or natural origin. Additives are either used directly or can come from the raw materials. Concerning the declaration of E-numbers, we adhere to the legal regulations.

We are constantly trying to reduce the use of additives in our products.