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Delivery Information

Order Confirmation & Processing

Upon completion of your order, you should receive a confirmation of the details via email. An additional email will be sent when your order has been fully processed and is ready to ship; this email will include the tracking number for your reference.

Delivery Within Canada

  • Standard Delivery within Canada for orders over $75.00 CAD is free
  • If the free shipping minimum is not met, a processing fee of $3.00 CAD (in addition to shipping costs) will be applied
  • To ensure the shortest time in transit, we only ship orders Monday – Thursday
  • Orders received after Thursday morning will be fulfilled through the weekend but will not be sent out until Monday
  • Please allow 1-2 business days for fulfilment prior to shipping during the off-peak season and 2-3 business days for fulfilment prior to shipping during peak season*
  • UPS does not deliver to PO Boxes. Please provide an alternate address

Delivery Times by Shipping Zone

UPS Standard

  • East Coast: 2 – 3 business days from the date shipped
  • Central Provinces: 3 – 4 business days from the date shipped
  • West Coast and Territories: 4 – 5 business days from the date shipped

UPS Expedited

  • Canada-wide: 2 business days from the date shipped

Note: These timelines reflect off-season approximations. During Peak/Holiday Seasons please add a minimum of one business day to the timeline.

Peak & Holiday Season Shipping

Peak seasons include the weeks prior to Valentine’s Day and Easter Weekend and the two weeks prior to Christmas Day.

To protect the quality of your chocolate, we may hold your package for shipping until the following Monday to ensure minimal time held in transit with UPS.