While we remain committed to shipping in a timely manner, our shipping partners may experience delays due to Coronavirus uncertainties and a higher-than-normal volume of packages. Please contact us at [email protected] if you have any questions.
Upon completion of your order, you should receive a confirmation of the details via email. An additional email will be sent when you order has been fully processed and is ready to ship; this email will include the tracking number for your reference.
DELIVERY WITHIN CANADA
- Standard Delivery within Canada for orders over $99.00 CAD is free
- If the free shipping minimum is not met, a processing fee of $3.00 CAD (in addition to shipping costs) will be applied
- To ensure the shortest time in transit, we only ship orders Monday – Thursday
- Orders received after Thursday morning will be fulfilled through the weekend but will not be sent out until Monday
- Please allow 1-2 business days for fulfilment prior to shipping during the off-peak season and 2-3 business days for fulfilment prior to shipping during peak season*
- UPS does not deliver to PO Boxes. Please provide an alternate address
NOTE: Peak seasons include the weeks prior to Valentine’s Day and Easter Weekend and the two weeks prior to Christmas Day
DELIVERY TIMES BY DELIVERY ZONE
UPS Standard East Coast: 2 – 3 business days from the date shipped. Central Provinces: 3 – 4 business days from the date shipped. West Coast and Territories: 4- 5 business days from the date shipped.
Canada-wide: 2 business days from the date shipped.
NOTE: these timelines reflect off-season approximations. During Peak/Holiday Seasons please add a minimum of one business day to the timeline. To protect the quality of your chocolate, we may hold your package for shipping until the following Monday to ensure minimal time held in transit with UPS.
ORDER EDITS AFTER SUBMISSION
Unfortunately, we cannot adjust any orders once they are submitted. If you require a change, please reach out to customer service ([email protected]) and they can assist.
The maximum weight of deliveries within Canada is 10 kg. We will make every effort to package your items with adequate cooling and padding materials. However please note due to the nature of shipping from time-to-time, damages may occur.
Payment is due immediately upon receipt of the order.