Legal hub

These general terms and conditions apply to all orders placed in the online shop of Läderach (Österreich) GmbH
Mariahilfer Strasse 86
1070 Vienna
AustriaTel:+49 221 99967 504
E-mail: [email protected]Company identification number: CHE-105.952.960 (hereinafter referred to as «Läderach Online Shop»).

2.1
The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.

2.2
By clicking on the [Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.

2.3
As soon as the order is received, Läderach online shop confirms receipt of the order by e-mail. The purchase contract is concluded only when Läderach online shop confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.

2.4

If the customer enters his or her contact details but does not complete the order by clicking on the [Order] button, Läderach will send him or her reminder emails asking him or her if he or she wishes to complete the order or if there are technical issues. If the customer does not complete the order, the shopping cart will be deleted within 30 days. 

3.1
The customer may browse and place orders on Läderach’s websites as a guest.

3.2
The customer also has the option to create a customer account on Läderach’s websites, based on his or her email address and a password chosen by him or her. Only the name and email address are required to create the account. If the customer wishes to benefit from the delivery services of Läderach, he or she will be asked to fill in other personal information such as physical address for delivery and billing purposes and telephone number, so that Läderach can deliver the ordered goods. If the customer has already filled out this information in his or her account, his or her credentials and information will have been saved and he or she will only need to log back into the account to place a new order. The customer account will also keep track of purchase history. Once logged in to the account, the customer will be able to modify his or her data at any time. If the customer wishes to close the account, he or she can write to us at the following email address [email protected].

3.3
If the customer decides to open a customer account with Läderach, he or she is responsible for ensuring that the personal information provided are accurate and up to date before placing any orders. The customer should also ensure that the password chosen when logging in is kept confidential and is not disclosed to anyone.

3.4
Läderach reserves the right to refuse an order and/or terminate a customer account without notice if the account is in breach of these General Terms and Conditions or if it decides that it is in Läderach’s best interests.

The customer may browse and place orders on Läderach’s websites as a guest. The customer’s personal data will be collected exclusively in accordance with legal requirements and will be processed in accordance with Läderach’s Privacy Policy.

In Switzerland and Europe it is illegal to sell products containing alcohol (wine, spirits, sparkling wine etc.) to persons under 18 years of age. By placing an order in the Läderach online shop the customer acknowledges this and confirms that he/she is legally entitled to make the purchase.

6.1
The prices quoted on the product page include VAT as prescribed by the law and other price components and are quoted in Swiss francs (CHF) and euros (EUR). No separate statement of value added tax is issued.

6.2
The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by Läderach online shop or for the period specified in the order confirmation.

6.3
Prices are subject to change due to taxes, duties, fees and delivery costs.

You can find the shipping information here.

8.1
Payment may be made by credit card or PayPal.

8.2
If payment is made by credit card, the customer’s account will be charged immediately.

8.3
The customer may not offset against payments counterclaims which are not recognised or legally established.

8.4
The customer may exercise the right to withhold payment only if the claims are based on the same contractual relationship

Goods shall remain the property of Läderach online shop until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Läderach online shop.

You can find the information about the right of withdrawal here.

11.1
Läderach online shop makes good its guarantee by remedying defects. At the discretion of Läderach online shop, either the defect will be rectified (supplementary performance) or a defect-free replacement will be supplied (replacement).

11.2
If the supplementary performance is unsuccessful, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. The customer is not entitled to demand a reduction in price.

11.3
The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to Läderach online shop immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

11.4
Läderach online shop shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

11.5
In cases of defects, the return must be made to Läderach (Österreich) GmbH, Industriestrasse 8, 6840 Götzis, Austria. The return is at the expense and risk of Läderach Online Shop. Obligations to refund payments will be fulfilled within 30 days after receipt of the return. Läderach Online-Shop is entitled to deduct any value replacement from the purchase price. In the event of a return of individual components of a set, the discount granted by Läderach Online-Shop on all components of a set within the set price shall be forfeited. The customer will therefore only be reimbursed for the returned components the difference between the set price and the purchase price of the individual components that he keeps. Returns in the original packaging and enclosing the invoice or delivery bill in packaging suitable for safe shipping simplify the processing.

Läderach online shop accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

13.1
Contracts are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply.

13.2
The sole place of jurisdiction is Ennenda, Glarus, subject to the recourse the Federal Court. In case of misinterpretation, only the German version will prevail.

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.

Thank you for visiting our website and for your interest in the products and services of the Läderach Group.

The controller responsible for the processing of your personal data in connection with this website and the online shop provided via this website is:

LÄDERACH (Switzerland) Terms & Conditions 14CH-8755 Ennenda Switzerland

E-mail: [email protected]

LÄDERACH (Schweiz) AG decides on the purposes and means of the processing of personal data and is therefore a controller within the meaning of the General Data Protection Regulation (GDPR), the Swiss Data Protection Act (DSG) and other applicable data protection laws. LÄDERACH (Schweiz) AG decides on the purposes and means of the processing of personal data in connection with the website, the European online shop, central customer processes and the technical systems used for this purpose.

The operation of the European online shop is carried out by:

LÄDERACH Österreich GmbHMariahilfer Straße 861060 Vienna Austria

LÄDERACH (Schweiz) AG may involve other companies of the Läderach Group in the provision of its services. You can find information on this in the chapter "Intra-group data transfers".

The Läderach Group has appointed a data protection officer.

If you have any questions about data protection, the processing of your personal data or the exercise of your data protection rights, you can contact our Data Protection Officer at any time:

Data Protection Officer / Data Protection Consultant

Dipl.-Ing. Lars EbertzEBERTZ DATENSCHUTZ GmbH
Ober den Wiesen 1735756 Mittenaar Germany

E-mail: [email protected]

You can also contact us at any time via the general contact options of the Läderach Group. Data protection requests are immediately forwarded to the data protection officer.

We collect and process personal data when you interact with us in person, in our stores, by telephone, by e-mail, through our websites, online shops and mobile applications, through our customer service channels, at events, competitions or promotions, and through our pages and social media profiles.

We may receive personal information about you from other people. This may be the case, for example, if friends, family, business partners or others purchase products or gift cards for you, arrange for delivery to you, register you for an event, book an event on your behalf, or otherwise provide us with your contact or delivery details.

In these cases, we may process in particular your name, delivery address, contact details, details of the relevant order or event booking as well as any messages sent to us by the person ordering or booking.

Persons who provide us with personal data of other persons are responsible for ensuring that they are authorised to disclose such data and, where necessary, inform the data subject of the data processing.

Depending on the nature of your use of our website, the following categories of personal data may be processed in particular:

Contact Details

• First and last name
• Salutation
• E-mail address
• Phone number
• Postal address
• Delivery and billing address

Account details

• Username and password
• Customer or account number
• Security Questions and Related Answers
• Learn about multi-factor authentication
• Learn how to recover an account.
• Authentication protocols
• Account Status and Account Settings
• Learn about login attempts and password resets.

Profile data

• Profile picture
• preferred form of address
• Gender
• Age or date of birth
• Relationship or marital status
• Interests
• Hobbies
• Preferred Products
• Dietary or consumption preferences
• Preferred branch
• Other information voluntarily added to the customer profile

Order and transaction data

• purchased or returned products and services
• Order number
• Order and delivery status
• Purchase price, discounts and payment information
• Date and time of purchase
• Place of purchase
• Branch or point of sale visited
• Sales channel used, e.g. online shop, stationary branch, telephone order or event
• Delivery and billing information
• Refunds, Complaints, and Warranty Claims
• About gift cards and vouchers
• Transaction and Payment Reference Numbers

Communication data

• Contact requests
• E-mail correspondence
• Customer Service Inquiries
• Feedback
• Survey Responses

Marketing and preference data

• Newsletter Sign-ups
• Consents
• Marketing preferences
• Interest Profiles
• Interactions with advertising campaigns
• Preferred language
• preferred communication channels
• Newsletter and marketing subscriptions
• Proof of consent and revocation
• Age or date of birth
• Gender
• Country, region, city, or preferred store
• Product and brand interests
• Lifestyle and shopping preferences
• Dietary and consumption preferences
• Previous reactions to marketing communication
• Participation in campaigns, competitions and events
• Information on the personalization of offers and communication

Technical usage data

• IP address
• Device Information
• Browser Type
• Operating System
• Language settings
• Referrer URL
• Date and time of access
• Pages viewed
• Length of stay
• Click and engagement data
• viewed or searched products
• Pages visited
• clicked links and buttons
• Products added to or removed from a cart
• abandoned carts
• Unfinished ordering processes
• Purchase and browsing history
• Date, time, and duration of website visits
• Interactions with product recommendations and advertising content

Security and Log Data

• Server log data
• Security Events
• Fraud prevention data
• Proof of consent
• Authentication information

Photo booth and event data

• Photographs and images
• Date, time and place of recording
• Information about the event or campaign
• Name and contact details
• Email address or mobile phone number to submit the photo
• Technical image metadata
• Communication and Dispatch Metadata
• Proof of consent
• Information on the use, distribution or publication of the photo

Data from social networks

When you interact with our social media presences or log in through related services, we may receive information that you have shared with the relevant provider.

Data from credit and fraud checks

To the extent permitted by law and necessary for the performance of the contract, we may process information for credit assessment or fraud prevention.

We process personal data exclusively for specified, explicit and legitimate purposes.

Provision of the online shop and our services

We process personal data to provide our website, our digital services and our online shop.

These include, in particular:

• Website content delivery
• Customer account management
• Order processing
• Payment Processing
• Shipping and returns management

Legal basis (EU):
Art. 6 para. 1 lit. b GDPR

Legal basis (Switzerland):
Contract initiation and contract fulfilment according to DSG.

Customer Service and Communication

We process personal data to process inquiries, complaints, support cases and other communication.

Legal basis (EU):
Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR

Legal basis (Switzerland):
Overriding legitimate interest or performance of contract.

Marketing and customer loyalty

If you subscribe to our newsletter, we will use your email address to send you regular information about our products, offers and promotions.

Registration takes place within the framework of a simple opt-in procedure: You enter your e-mail address in the corresponding form and confirm the registration by submitting the form. An additional confirmation link (double opt-in) is currently not used.

The legal basis (EU) is your consent according to Art. 6 para. 1 lit. a GDPR, for Switzerland your consent according to FADP. You can revoke your consent at any time with effect for the future, e.g. via the unsubscribe link in each newsletter or by sending a message to the contact addresses provided.

To the extent required by law, this is done solely on the basis of your consent.

Direct marketing to existing customers Insofar as we have received your e-mail address in connection with the sale of a product or service, we may use this e-mail address for direct advertising for our own similar products, provided that you have not objected to this use.

The legal basis (EU) is our legitimate interest in direct advertising in accordance with Art. 6 para. 1 lit. f GDPR in conjunction with the applicable competition law regulations (e.g. § 7 para. 3 UWG for Germany). For Switzerland, we rely on our overriding interest in accordance with the FADP.

You can object to the use of your e-mail address for direct marketing at any time without incurring any costs other than the transmission costs according to the basic rates. In particular, the unsubscribe link in each e-mail or the use of the contact options provided are available to you for this purpose.

Birthday Deals

If you voluntarily provide us with your date of birth and expressly consent to receive birthday-related communications, we may use your date of birth to send you birthday greetings, a birthday gift, a voucher or other personalised birthday offer. The legal basis is your consent. You can revoke this at any time with effect for the future.

Photo booth

We only process photos and associated contact or communication data from a photo booth if you have expressly consented to the respective processing. Before creating or transmitting it, we provide information about the intended use. For publication or marketing use, a separate and specific consent is generally obtained.

Legal basis (EU):

• Art. 6 (1) (a) GDPR
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

Analysis, optimization and personalization

We analyse the use of our website in order to continuously improve its functionality, security, usability and cost-effectiveness.

For this purpose, we may use analysis, tracking and optimization technologies.

Legal basis (EU):

• Art. 6 (1) (a) GDPR (insofar as consent is required)
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

Tracking in emails

Information Collected

• Delivery of an e-mail
• Opening an email
• Clicking on a link
• Time of interaction
• Technical information about the device or e-mail program

Purpose

Measuring the effectiveness of communications and, where permitted, personalizing future content.

Legal basis

Where required by law: consent; revocation or cancellation must be possible at any time.

Competitions, raffles and events

We process personal data for the organisation and implementation of competitions, raffles, advertising campaigns, tastings, customer events and other events.

Scope

• Registration of participants
• Confirmation of participation
• Transmission of event information
• Implementation of the raffle
• Determination and notification of winners
• Sending or handing over prizes
• Documentation of consents
• Publication of winner information, if applicable

Legal basis

Depending on the design: contract or pre-contractual measures, legitimate interests or consent.

IT security and fraud prevention

We process personal data to protect our systems, our customers, our employees and our business processes.

These include, in particular:

• Intrusion detection
• Prevention of abuse
• Access control
• Fraud prevention
• Security Logging

Legal basis (EU):
Art. 6 para. 1 lit. f GDPR

Legal basis (Switzerland):
Overriding legitimate interest.

Fulfilment of legal obligations

We process personal data to the extent necessary to comply with legal obligations.

These include, in particular:

• Retention obligations under commercial and tax law
• Obligations to provide proof and documentation
• Statutory obligations to provide information
• Compliance Requirements

Legal basis (EU):
Art. 6 para. 1 lit. c GDPR

Legal basis (Switzerland):
Fulfilment of legal obligations.

Use of analytics, AI, and automation technologies

To improve our services, we may use analytics, automation, and AI-powered systems.

In particular, these technologies support:

• Search and information functions
• Translations
• Quality improvements
• Process optimizations
• Customer Service Processes

There are no exclusively automated decisions with legal effect or comparably significant effects on data subjects.

Legal basis (EU):

• Art. 6 (1) (a) GDPR
• Art. 6 (1) (f) GDPR

Legal basis (Switzerland):

• Consent
• Overriding legitimate interest

The Läderach Group is internationally organised and uses group-wide processes, systems and services to provide its products and services efficiently and to ensure a uniform level of quality, safety and service.

In order to fulfil the purposes described in this data protection notice, personal data may be processed and transmitted within the Läderach Group, insofar as this is necessary and permissible under data protection law.

Intra-group processing is carried out in particular for the following purposes:

• Operation and administration of the online shop
• Customer Service and Customer Support
• Order and returns processing
• Payment and invoicing processes
• Marketing and customer communication
• IT operations and information security
• Fraud prevention and abuse detection
• Reporting and corporate management
• Compliance and governance requirements
• Fulfilment of legal obligations

Use of central corporate functions

To support certain internal business processes, the Läderach Group uses central service functions.

This includes, in particular, the:

LÄDERACH Global Capability Center Ltd. (GCC Portugal)

GCC Portugal provides intra-group services in particular in the following areas:

• Finance and Accounting
• Reporting and controlling
• IT Operations
• IT Administration
• IT Support
• Process support
• Technical operation and support services

GCC Portugal does not engage in any independent sales or marketing activities towards customers and does not act as an independent controller towards visitors to this website.

To the extent that GCC Portugal employees gain access to personal data in the course of their duties, this is done exclusively on the basis of documented authorisation concepts, defined processing purposes and appropriate technical and organisational protective measures.

Group-wide data protection and security standards

The companies of the Läderach Group are obliged to process personal data exclusively within the framework of the applicable data protection laws and on the basis of group-wide defined data protection, information security and compliance requirements.

Access to personal data is based on the need-to-know principle and is limited to those persons who need this data to perform their respective tasks.

Insofar as personal data is transferred between companies of the Läderach Group to different jurisdictions, such transfers will only take place in compliance with the applicable data protection requirements and with the application of appropriate protective measures.

We treat personal data confidentially and only transmit it to the extent necessary to fulfil our contractual, legal or legitimate business purposes.

Recipients of personal data may include, in particular:

Companies of the Läderach Group

Personal data may be processed within the LÄDERACH Group to the extent necessary for the provision of our services, the operation of our systems, customer support, corporate management, information security or the fulfilment of legal obligations.

For details, please refer to Chapter 5 "Intra-Group Data Transfers".

IT & Cloud Service Providers

We use external service providers to provide and operate our IT systems, in particular for:

• Hosting and Cloud Infrastructure Providers
• E-commerce and website operators
• Payment service providers
• Logistics and delivery service providers
• Call center and customer service providers
• Photo booth and event service providers
• Advertising and media agencies
• Web Development and Software Development Agencies
• CRM Implementation and Management Service Provider
• Newsletter sending and marketing automation providers
• Analysis and conversion measurement service provider
• Fraud prevention and cybersecurity providers
• Consultants, auditors and legal service providers

Payment service providers

Personal data may be transmitted to payment service providers for the purpose of processing payments.

These include, in particular:

• Adyen N.V.
• Banks
• Credit card companies
• Other payment providers offered in the order process

The respective payment service providers may process personal data in part as independent controllers.

Shipping and logistics service providers

For the delivery of orders, we transmit the data required for this to shipping and logistics companies.

These include, in particular:

• Name
• Delivery address
• Contact Details
• Shipment information

Marketing and communication service providers

For the implementation of marketing measures, customer communication, campaign management and reach measurement, personal data may be transmitted to specialized service providers.

Analysis and Optimization Service Providers

In order to analyse the use of our website and to improve our digital offerings, personal data may be transmitted to analysis and optimisation providers.

Authorities and public bodies

To the extent required by law or necessary to safeguard legitimate interests, personal data may be transferred to authorities, courts, law enforcement agencies or other public bodies.

Consultants and auditors

Personal data may be transferred to lawyers, auditors, tax advisors or comparable professional advisors to the extent necessary.

All recipients receive personal data only to the extent necessary for the performance of their respective tasks.

Recipients / Providers	Category	Purpose
LÄDERACH Österreich GmbH	Group companies	Operational operation EU-Shop
LÄDERACH (Deutschland) GmbH	Group companies	Local customer/sales processes
LÄDERACH France SAS	Group companies	Local customer/sales processes
GCC Portugal	Intra-group service provider	IT and finance back office
Adyen N.V.	Payment service providers	Payment Processing
AWS / Amazon CloudFront	Hosting/CDN	Infrastructure and delivery
Cloudflare	Security/CDN	Security, Performance, Bot Protection
Google	Analytics/Marketing	Analytics, Ads, Tag Management
Meta	Marketing	Meta Pixel / Advertising
Microsoft	Communication/Analysis/Marketing	M365, Clarity, Advertising
Klaviyo	CRM/Marketing	Newsletter, Marketing Automation
Hotjar	Analysis	Usage analysis
VWO	Optimization	A/B Testing
UserWay	Accessibility	Accessibility features
Intrum AG	Credit check	Credit and risk assessment

To provide our website, our online shop and our services, we use various technical platforms, software solutions and external service providers.

Shop Platform

We use Adobe Commerce (Magento) to operate our online shop.

In particular, this platform processes:

• Customer account data
• Ordering data
• Shopping cart data
• Payment Information
• Technical usage data

Consent Management

To manage consent and cookie settings, we use the consent management platform Cookie Information.

Through this platform, visitors can manage their privacy settings and adjust or revoke consents at any time.

Hosting, infrastructure and security

For hosting, performance, reliability, security functions and technical website analysis, we use in particular:

• Amazon Web Services (AWS)
• Amazon CloudFront
• Cloudflare CDN and Security Services
• Cloudflare Analytics
• Cloudflare Gymnastics Styles

Cloudflare Analytics supports us in the technical analysis of the use of our website, the measurement of performance and stability, error analysis and the detection of abusive or automated access. In particular, IP address, device and browser information, pages accessed, time of access, referrer information as well as technical connection and log data may be processed. The processing is carried out for the secure, stable and efficient provision of our website. If required by law, the assignment is based on your consent.

Communication and collaboration

For internal and external communication, we use in particular:

• Microsoft 365
• Microsoft Exchange Online
• Microsoft Teams
• Microsoft SharePoint
• Microsoft OneDrive

These systems are used for communication, collaboration, document management and processing of customer requests.

Analysis and optimization

To analyse and optimise our website, we use in particular:

• Google Analytics
• Hotjar
• Microsoft Clarity
• VWO (Visual Website Optimizer)

These services help us understand how visitors use our website and how we can improve usability, content and processes.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics helps us analyze the use of our website and continuously improve our content, products, and usability.

In particular, the following information may be processed:

• pages visited,
• clicking, scrolling and navigation behavior,
• Search queries within the website,
• products viewed,
• Initiation and termination of order processes,
• Device and browser information,
• operating system,
• Language settings,
• Referrer information,
• approximate location information,
• the date and time of the visit,
• technical usage data and
• pseudonymized identifiers.

Where enabled, Google Analytics may provide additional features such as enhanced measurement, cross-device evaluations, statistical modeling, or other analytics to create aggregated reports on the use of our website.

Google processes the information collected on our behalf in order to compile reports on the use of our website, to provide statistical evaluations and to analyse the performance of our digital offerings.

The processing is carried out exclusively on the basis of your consent, insofar as such consent is required by the applicable data protection laws.

You can revoke your consent at any time via our Cookie Preference Center with effect for the future.

Insofar as personal data is processed in countries outside Switzerland or the European Economic Area, this is done exclusively under the application of appropriate safeguards, in particular on the basis of an adequacy decision, the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework or the standard contractual clauses adopted by the European Commission, to the extent applicable from time to time.

Tag Management

For the technical management and control of analysis and marketing services, we use:

Google Tag Manager

Google Tag Manager itself does not create user profiles and does not set cookies itself, but is only used to manage other tags.

We use the Google Tag Manager of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is used exclusively for the technical management and control of website tags and scripts. Google Tag Manager is used to centrally integrate and manage analytics, marketing and other services on our website.

The Google Tag Manager itself does not create any user profiles, does not regularly set its own cookies and does not carry out any independent analyses of user behaviour. However, it processes technical connection data, in particular the IP address, insofar as this is necessary for the provision and execution of the integrated services.

The actual processing of personal data is carried out exclusively by the services integrated via Google Tag Manager. The information and legal bases described in this Privacy Notice apply to these services.

Tags that are not technically required will only be activated via our consent management system after you have given your consent. You can revoke or adjust your consent at any time with effect for the future.

Insofar as personal data is processed outside Switzerland or the European Economic Area, this is done exclusively under the application of appropriate safeguards, in particular on the basis of an adequacy decision, the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework or the standard contractual clauses adopted by the European Commission, to the extent applicable from time to time.

Hotjar

We use Hotjar, a web analytics and optimization service provided by Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St. Julian's STJ 3141, Malta.

Hotjar supports us in continuously improving the usability, functionality and performance of our website. To do this, Hotjar analyzes how visitors use our website and interact with individual pages or features.

In particular, the following information may be processed:

• pages and content viewed,
• clicking, scrolling and navigation behavior,
• mouse movements,
• Interactions with forms (without storing the entered content, if technically configured),
• Initiation and termination of ordering or registration processes,
• Use of individual functions or buttons,
• technical equipment information,
• Browser type and version,
• operating system,
• screen resolution,
• Language settings,
• Referrer information,
• the date and time of the visit,
• pseudonymised device and session identifiers,
• IP address in abbreviated or pseudonymized form, insofar as this is technically intended.

In particular, the following functions can be used for analysis:

• Heat maps for evaluating the use of individual page areas,
• Scroll maps for analyzing scrolling behavior,
• Session Recordings (pseudonymized session recordings),
• Conversion and funnel analytics,
• Form Analytics,
• Feedback and survey functions,
• technical error and performance analyses.

The information collected by Hotjar is only used to:

• Improve the usability of our website,
• identify technical errors,
• Optimize navigation and usability,
• To further develop purchasing and ordering processes,
• Adapt content and features to the needs of our visitors, and
• Continuously improve the quality of our digital services.

We configure Hotjar in such a way that personal data is only processed to the extent necessary. In particular, input fields with personal data, passwords and payment information are technically masked or excluded from recording, insofar as this is supported by Hotjar.

The processing is carried out exclusively on the basis of your consent, insofar as such consent is required by the applicable data protection laws.

You can revoke or adjust your consent at any time via our Cookie Preference Center with effect for the future.

In addition, you can object to the processing by Hotjar via the opt-out option provided by Hotjar. Further information on this and Hotjar's data protection measures can be found in the provider's privacy policy.

Insofar as personal data is processed outside Switzerland or the European Economic Area, this is done exclusively under the application of appropriate safeguards, in particular on the basis of an adequacy decision, the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework or the standard contractual clauses adopted by the European Commission, to the extent applicable from time to time.

Läderach uses Hotjar exclusively in a privacy-friendly configuration. The collection of keystrokes, passwords, payment data and other sensitive input fields is disabled. Session recordings are processed exclusively in pseudonymized form and are used exclusively for statistical and qualitative evaluations.

Marketing and advertising

In order to carry out, control and measure the success of marketing measures, we can use the following services in particular:

• Google Ads
• Google Ads Conversion Tracking
• Google Ads Remarketing
• Meta Pixel
• Microsoft Advertising
• Klaviyo

Shared responsibility at Meta Pixel

When Meta Pixel is used, joint responsibility within the meaning of Art. 26 GDPR may arise in the context of the collection and transmission of event data to Meta Platforms Ireland Limited.

Insofar as such joint responsibility exists, the parties involved have concluded corresponding agreements on the respective responsibilities under data protection law. For more information on Meta's processing of personal data, please refer to Meta's Privacy Notice.

External content and additional functions

External services can be integrated on individual pages, in particular:

• Google Maps
• Google Fonts
• UserWay

By using these functions, technical connection data can be transmitted to the respective providers.

Address validation and credit check

To improve data quality and avoid incorrect entries, we may use the following services in particular:

• PCA Predict

In order to carry out legally permissible credit checks, we may use in particular:

• Intrum AG

Credit checks are only carried out for selected payment methods or if there is an increased risk of fraud.

Surveys and feedback

In order to conduct surveys, competitions or feedback surveys, we may use in particular:

• Typeform

Search Engine Optimization and Marketing Support

To improve our digital visibility and marketing measures, we can use the following service providers in particular:

• Green.Click A/S
• Refyne

An up-to-date overview of the third-party providers used and their functions can be requested from the data protection officer at any time.

In the context of the use of our website and the use of our services, it may be necessary to transfer personal data to countries outside Switzerland or the European Economic Area.

This applies in particular to certain cloud, analytics, marketing, security and communications services.

Countries outside Switzerland and the European Economic Area

Depending on the services used, personal data may be transferred to the following countries in particular:

• United States of America (USA)
• India

Provider / Service	Possible third country	Protection mechanism
Google Services	USA	DPF / SCC, if necessary
Meta Pixel	USA	DPF / SCC, if necessary
Microsoft Services	USA	DPF / SCC, if necessary
Cloudflare	USA	SCC / additional protective measures
Klaviyo	USA	DPF / SCC
UserWay	USA	SCC / additional protective measures
VWO / Wingify	India	SCC / additional protective measures
Typeform	U.S. through Affiliates	SCC

Adequacy decisions

If an adequacy decision has been made by the European Commission or the Swiss Federal Council for a recipient country, the data will be transferred on this basis.

Standard contractual clauses

Unless an adequacy decision has been made, international data transfers are generally based on the Standard Contractual Clauses (SCCs) adopted by the European Commission or other legally recognised transfer mechanisms.

For data transfers from Switzerland, the requirements of the Swiss Data Protection Act will be taken into account accordingly.

Additional protective measures

Where necessary, we take additional technical, organisational and contractual protective measures to ensure an appropriate level of data protection.

These may include, in particular:

• Encryption
• Access restrictions
• Logging
• Authorization concepts
• Contractual security requirements

Data Privacy Framework

If individual service providers are certified according to the EU-U.S. Data Privacy Framework, the data transfer can also take place on this basis.

Learn more

Further information on the international transfer mechanisms we use can be requested at any time from the Data Protection Officer.

Our website uses cookies, local storage, session storage, pixel technologies, tags and similar technologies (hereinafter collectively referred to as "cookies").

These technologies are used to ensure the functionality of our website, to analyze usage, to personalize content and to control marketing measures and measure their effectiveness.

What are cookies?

Cookies are small text files or similar technologies that are stored or read on your device when you visit our website.

Cookies may contain information about your usage behaviour, your settings or technical information about your device.

Categories of cookies

Technically necessary cookies

These cookies are necessary for our website and online store to function properly.

In particular, they enable:

• Login to customer accounts
• Shopping cart functions
• Storage of language settings
• Security features
• Load Balancing and System Stability

Without these cookies, the website cannot function properly.

Preference cookies

These cookies store settings you have chosen to make your use of our website more convenient.

These include, for example:

• Language settings
• Regional settings
• User Settings

Analytics and statistics cookies

These cookies help us understand how visitors use our website.

In particular, the following services can be used for this purpose:

• Cloudflare Analytics
• Google Analytics
• Hotjar
• Microsoft Clarity
• VWO

The information obtained in this way helps us to optimise our website and our services.

Marketing and advertising cookies

These cookies enable the measurement and optimization of marketing campaigns and the display of interest-based advertising.

In particular, the following services can be used for this purpose:

• Google Ads
• Google Ads Conversion Tracking
• Google Ads Remarketing
• Meta Pixel
• Microsoft Advertising
• Klaviyo

Technologies

• Local Storage
• Session Storage
• Pixels and tracking pixels
• Web Beacons
• Tags
• Software Development Kits
• Server-side interfaces
• APIs and APIs

Purposes

• Provide and secure websites and online shops
• Save settings and cart contents
• Measure website and campaign performance
• Analyze usage behavior
• Recognize devices and browsers
• Attribute purchases and conversions to ad campaigns
• Personalize content and advertising
• Measure delivery, opens, and clicks on marketing emails

Consent management

To manage your cookie settings, we use the consent management platform Cookie Information.

You can use the consent banner to give, adjust or revoke your consent at any time.

The storage or reading of unnecessary cookies is carried out exclusively on the basis of your consent, insofar as this is required by law.

Withdrawal of consent

You can revoke or change your consent at any time with effect for the future via the cookie settings of our website.

The revocation does not affect the lawfulness of the processing carried out up to the revocation.

Further information on the specific cookies used, storage periods and providers can be found in our current Cookie Policy.

The current complete overview of the cookies, local storage and session storage objects used, including provider, purpose, category and storage period, can be accessed via our Cookie Preference Center.

Browser settings

Regardless of the settings of our consent management system, you can configure your internet browser to block, restrict or delete cookies and similar technologies.

In particular, depending on the browser you are using, you can:

• delete cookies that have already been stored,
• prevent the storage of new cookies,
• only allow or reject certain cookies,
• Block third-party cookies,
• be notified before a cookie is stored, or
• delete all cookies automatically after the end of the browser session.

Please note that deactivating technically necessary cookies or comparable technologies may result in individual functions of our website or our online shop not being available or only available to a limited extent.

Information on how to manage cookie settings can be found in the help sections of the respective browsers, in particular:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

In addition, you can revoke or adjust consents you have already given at any time via our Cookie Preference Center.

We only store personal data for as long as is necessary for the respective processing purposes or as long as there are statutory retention obligations.

The specific storage period depends in particular on:

• the purpose of the processing,
• statutory retention obligations,
• tax and commercial law requirements,
• contractual obligations,
• legitimate interests,
• statutory limitation periods.

After the respective purpose has ceased to exist, personal data will be deleted, anonymised or blocked, provided that there are no statutory retention obligations to the contrary.

Typical retention periods

Data category	Retention period
Customer account data	Until the deletion of the customer account
Order and invoice data	10 years
Payment and accounting data	10 years
Contract-relevant correspondence	10 years
Support and Service Requests	Up to 3 years
Newsletter data	Until consent is withdrawn
Marketing Consents	Up to 3 years after withdrawal or last interaction
Proof of consent	Up to 3 years
Web server logs	Up to 90 days
Security and audit logs	Up to 90 days
Credit check data	In accordance with the legal requirements and the retention periods of the respective service provider

If there are longer statutory retention obligations or claims have to be asserted, exercised or defended, personal data may be stored for a correspondingly longer period.

You have various rights under applicable data protection laws regarding the processing of your personal data.

To exercise your rights, you can contact the Data Protection Officer or the contact points mentioned in this data protection notice at any time.

Right to information

You have the right to request information as to whether we are processing personal data about you.

If this is the case, you can request information on the following points in particular:

• Processing Purposes
• Categories of personal data
• Recipients or categories of recipients
• planned storage period
• Origin of the data
• Existence of automated decisions

Right to rectification

You have the right to request the correction of inaccurate or incomplete personal data.

Right to erasure

You have the right to request the deletion of your personal data, provided that there are no statutory retention obligations or other legal reasons to prevent it from being deleted.

Right to restriction of processing

You can request that the processing of your personal data be restricted under the legal conditions.

Right to data portability

To the extent provided by law, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format or to have it transferred to another controller.

Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data to the extent that it is based on legitimate interests.

If personal data is processed for direct marketing, you can object to this processing at any time.

Withdrawal of consent

A given consent can be revoked at any time with effect for the future.

The revocation does not affect the lawfulness of the processing carried out up to the revocation.

Automated decisions

We do not make purely automated decisions with legal effects or comparably significant effects on data subjects. There may be an analysis of interests or preferences for marketing purposes; however, this does not constitute an automated decision within the meaning of Art. 22 GDPR.

If you believe that the processing of your personal data violates applicable data protection laws, please contact us or our Data Protection Officer in the first instance.

Regardless, you have the right to lodge a complaint with a competent data protection supervisory authority.

European Union

Data subjects within the European Union may contact the data protection supervisory authority of their habitual residence, place of work or place of the alleged infringement.

An overview of the European data protection supervisory authorities can be found on the website of the European Data Protection Board (EDPB).

Switzerland

Data subjects in Switzerland can contact the Federal Data Protection and Information Commissioner (FDPIC).

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1CH-3003 Bern Switzerland

Website: www.edoeb.admin.ch

Contacting Läderach

Regardless of your right to lodge a complaint, we are always available to answer any questions you may have about data protection or how to exercise your rights.

Data Protection Officer

Dipl.-Ing. Lars EbertzEBERTZ DATENSCHUTZ GmbH

E-mail: [email protected]

We will carefully consider each request and endeavour to deal with your request in a timely and transparent manner.

This Privacy Notice may be published in several language versions. The foreign-language versions are for information purposes only.

To the extent permitted by law, in the event of contradictions, differences of interpretation or inconsistencies between the various language versions, only the German language version shall prevail.

This does not affect mandatory statutory rights of data subjects under the applicable data protection laws.

Provider	Function	Processed data	Role	Legal basis	Third country	Protection mechanism
Adobe Commerce (Magento)	Shop Platform	Customer account, orders, shopping cart, product data	Processors	Art. 6 (1) (b) GDPR	no	GCU
Amazon Web Services (AWS)	Hosting and Cloud Infrastructure	Server data, usage data, technical data	Processors	Art. 6 (1) (f) GDPR	USA (possibly)	DPF / SCC
Amazon CloudFront	Content Delivery Network	IP address, browser data, technical connection data	Processors	Art. 6 (1) (f) GDPR	USA	DPF / SCC
Cloudflare	CDN, WAF, bot protection, performance	IP address, browser data, log data	Processors	Art. 6 (1) (f) GDPR or consent for analytics	USA	SCC / DPF if applicable
Cookie Information	Consent Management Platform	Consent ID, consents, browser data	Processors	Art. 6 (1) (c) GDPR in conjunction with Section 25 TDDDG or legitimate interest in providing evidence	EU	GCU
Google Analytics	Web analytics	Usage data, device information, pseudonymized identifiers	Processors	Art. 6 (1) (a) GDPR	USA	DPF / SCC
Google Tag Manager	Tag Management	Technical connection data	Processors	Art. 6 (1) (f) GDPR	USA	DPF / SCC
Google Ads	Advertisement	Cookie ID, campaign data, conversion data	Processor / own controller per function	Art. 6 (1) (a) GDPR	USA	DPF / SCC
Google Maps	Maps	IP address, location data (if shared)	Independent controller	Art. 6 (1) (a) GDPR	USA	DPF
Google Fonts	Font display	IP address	Processor or controller per integration	Art. 6 (1) (f) GDPR or consent	USA	DPF
Meta Pixel	Conversion Tracking	Cookie ID, Device Information, Usage Behavior	Joint responsibility according to Art. 26 GDPR	Art. 6 (1) (a) GDPR	USA	DPF
Microsoft Clarity	UX Analysis	Usage data, scrolling and click behavior	Processors	Art. 6 (1) (a) GDPR	USA	DPF
Microsoft Advertising	Advertisement	Advertising IDs, conversion data	Processors	Art. 6 (1) (a) GDPR	USA	DPF
Microsoft 365	Communication and collaboration	Communication data, documents	Processors	Art. 6 (1) (b) (f) GDPR	USA (possibly)	DPF / SCC
Klaviyo	Newsletter and Marketing Automation	Email address, marketing preferences, open and click data	Processors	Art. 6 (1) (a) GDPR	USA	DPF / SCC
Hotjar	Usage analysis	Usage data, heat maps, session data	Processors	Art. 6 (1) (a) GDPR	Malta / third country if applicable	SCC if necessary
VWO	A/B Testing	Usage data, browser data	Processors	Art. 6 (1) (a) GDPR	India	SCC
Typeform	Surveys	Contact details, answers	Processors	Art. 6 (1) (a) or (b) GDPR	USA	SCC
PCA Predict	Address validation	Address data	Processors	Art. 6 (1) (b) GDPR	UK	Adequacy decision
Intrum AG	Credit check	Identity and creditworthiness data	Independent controller	Art. 6 (1) (b) (f) GDPR	Switzerland	Adequacy decision
UserWay	Accessibility	Technical usage data	Processors	Art. 6 (1) (f) GDPR	USA	SCC / DPF
Green.Click A/S	SEO and Marketing	Usage and Marketing Data	Processors	Art. 6 (1) (f) GDPR	Denmark	EU
Refyne	Marketing Optimization	Marketing and analytics data	Processors	Art. 6 (1) (f) GDPR	Denmark	EU

Purpose of the register

As part of the use of our website, our online shops and group-wide business processes, it may be necessary to transmit personal data to recipients outside the European Union, the European Economic Area or Switzerland.

LÄDERACH carries out international data transfers exclusively in compliance with the GDPR, the Swiss FADP and other applicable data protection laws.

Unless an adequacy decision has been made, international data transfers will only be carried out using appropriate safeguards in accordance with Art. 46 GDPR or the corresponding provisions of Swiss data protection law.

Service Provider / Recipient	Purpose of processing	Data categories	Recipient country	Transfer mechanism	Additional protective measures
Amazon Web Services (AWS)	Cloud Hosting	Server and Usage Data	USA (possibly)	EU-U.S. DPF / SCC	Encryption, access controls
Amazon CloudFront	CDN	IP address, browser data	USA	EU-U.S. DPF / SCC	TLS
Cloudflare	CDN/WAF	IP address, technical data	USA	SCC or DPF	Encryption
Google Analytics	Web analytics	Usage Data	USA	EU-U.S. DPF / Swiss-U.S. DPF / SCC	IP anonymization
Google Tag Manager	Tag Management	Technical data	USA	EU-U.S. DPF / SCC	Consent Management
Google Ads	Marketing	Advertising data	USA	EU-U.S. DPF / SCC	Consent Management
Google Maps	Maps	IP address	USA	EU-U.S. DPF	TLS
Google Fonts	Fonts	IP address	USA	EU-U.S. DPF	TLS
Meta Platforms	Meta Pixel	Cookie ID, device information	USA	EU-U.S. DPF	Consent Management
Microsoft 365	Communication	Communication data	USA (possibly)	EU-U.S. DPF / SCC	Enterprise Security
Microsoft Clarity	Analysis	Usage Data	USA	EU-U.S. DPF	Consent Management
Microsoft Advertising	Marketing	Advertising data	USA	EU-U.S. DPF	Consent Management
Klaviyo	Newsletters	Email, marketing data	USA	EU-U.S. DPF / SCC	Access restrictions
Hotjar	Analysis	Pseudonymised usage data	Malta / third country if applicable	SCC	Pseudonymization
Typeform	Surveys	Contact Details	USA	SCC	Encryption
UserWay	Accessibility	Technical usage data	USA	SCC or DPF	TLS
VWO (Wingify)	A/B Testing	Usage Data	India	SCC	Encryption
Refyne	Marketing	Marketing data	Denmark	No third-country transfer	EU
Green.Click A/S	SEO	Marketing data	Denmark	No third-country transfer	EU
PCA Predict	Address validation	Address data	UK	Adequacy decision	GCU
Intrum AG	Credit check	Creditworthiness data	Switzerland	Adequacy decision	GCU

General protective measures

• Transport Encryption (TLS)
• Encryption of stored data
• Pseudonymization as far as possible
• Need-to-Know Authorization Concepts
• Multi-factor authentication
• Logging of security-relevant access
• Regular security and compliance audits
• Data processing agreements in accordance with Art. 28 GDPR
• Transfer Impact Assessments (TIA), where required

Ongoing review

International data transfers are regularly reviewed. Changes in service providers, transfer mechanisms, adequacy decisions or regulatory requirements will lead to an update of this register.

Data exchange between LÄDERACH Schweiz AG, Österreich GmbH, Deutschland GmbH, France SAS and GCC Portugal for defined purposes.

Society	Role	Purposes	Data categories
LÄDERACH (Schweiz) AG	Responsible persons	Control, Shop, Governance	Customer, order, usage data
LÄDERACH Österreich GmbH	Operative shop company	EU shop operation	Customer, order, payment data
LÄDERACH Deutschland GmbH	Local Society	Customer/Sales Processes	Contact, communication data
LÄDERACH France SAS	Local Society	Customer/Sales Processes	Contact, communication data
GCC Portugal	internal service provider	IT / Finance Backend	Support, financial, technical data

LÄDERACH stores personal data only for as long as is necessary for the respective processing purposes or as long as there are statutory retention, proof or statute of limitations. After the respective purpose has ceased to exist, personal data will be deleted, anonymised or blocked, provided that there are no legal or justified reasons to the contrary.

Data category	Retention period
Customer account data	Until the deletion of the customer account or until inactivity in accordance with the internal deletion guidelines
Order and invoice data	10 years from the end of the financial year of the respective transaction
Payment and accounting data	10 years in accordance with commercial and tax retention obligations
Contract-relevant correspondence	Up to 10 years
Customer Service, Support, and Complaint Data	Up to 3 years after completion of the process
Newsletter data	Until you revoke your consent or unsubscribe from the newsletter
Marketing Consent and Opt-in Evidence	Up to 3 years after revocation or last relevant interaction
Proof of consent (cookie and tracking consents)	Up to 3 years
Web server logs	Up to 90 days
Security, access, and audit logs	Up to 90 days, unless longer retention is required to investigate security incidents
Credit and fraud prevention data	In accordance with the legal requirements and the retention periods of the respective service provider

Insofar as the further storage of personal data is necessary for the assertion, exercise or defence of legal claims or if there are statutory retention obligations, personal data may be stored beyond the above periods. After the respective reason for storage has ceased to exist, the data will be deleted or anonymized.

Possible systems: Microsoft Copilot, Azure OpenAI, DeepL or comparable systems according to internal AI governance.

System Category	Examples	Purpose	Personal data	Decision with legal effect
Translation	DeepL	Translations	Preferably none / minimized	No
Office AI	Microsoft Copilot	Text/research support	depending on the input	No
Azure AI	Azure OpenAI	Process support	only after approval	No

Processing	EU GDPR	Switzerland FADP
Shop operation	Art. 6 para. 1 lit. b	Performance of the contract
Customer account	Art. 6 para. 1 lit. b	Performance of the contract
Newsletters	Art. 6 para. 1 lit. a	Consent
Direct marketing to existing customers	Art. 6 para. 1 lit. f	overriding interest
Analytics cookies	Art. 6 para. 1 lit. a	Consent
IT Security	Art. 6 para. 1 lit. f	overriding interest
Storage	Art. 6 para. 1 lit. c	legal obligation
Credit check	Art. 6 para. 1 lit. b/f	Contract / overriding interest

1. Purpose of our social media presences

The LÄDERACH Group maintains official company profiles on various social media platforms in order to communicate with customers, interested parties, business partners and the public, to present products and services, to carry out marketing and recruiting measures and to provide information about the company.

The use of our social media presences is voluntary. When visiting these presences, personal data may be processed both by LÄDERACH and by the respective platform operator.

The operators of social networks regularly process personal data for their own purposes, in particular for the creation of usage profiles, reach measurements, personalisation of advertising and to improve their services. LÄDERACH has only limited influence on the type and scope of this processing.

2. Categories of personal data

Depending on the nature of your use of our social media presences, the following personal data in particular may be processed:

Identification data

• Name
• Username
• Profile picture
• public profile information

Communication data

• Comments
• Direct messages
• Posts
• Reviews
• Likes
• Reactions
• Shares
• Mentions

Usage Data

• Pages visited
• Interactions with posts
• Video views
• Click behavior
• Range information
• Statistical usage data
• Campaign interactions

Technical data

• IP address
• Browser Information
• Device Information
• Operating System
• Language settings
• Referrer
• Cookie Information
• Location information (if released)

3. Purposes of processing

The processing of personal data is carried out in particular for the following purposes:

• Providing our social media presences
• Communication with prospects and customers
• Processing of inquiries
• Customer Service
• Disclosure of company information
• Product and brand communication
• Implementation of marketing campaigns
• Employer Branding
• Recruiting
• Reach analysis
• Measuring the success of campaigns
• Improving our digital communication
• Protecting our company profiles from misuse

4. Legal basis

European Union

Insofar as personal data is processed by LÄDERACH, this is done in particular on the basis of:

• Art. 6 (1) (a) GDPR (consent)
• Art. 6 (1) (b) GDPR (contract or contract initiation)
• Art. 6 (1) (f) GDPR (legitimate interest)

Our legitimate interest consists in particular in

• contemporary corporate communication,
• Customer service,
• Marketing,
• Brand management,
• Reach analysis as well as
• improving our digital offerings.

Switzerland

For Switzerland, the processing is carried out on the basis of

• your consent,
• the performance of the contract or
• our overriding legitimate interest in accordance with the Swiss Data Protection Act (FADP).

5. Joint Responsibility

In the case of the operation of individual social media presences, there may be joint responsibility between LÄDERACH and the respective platform operator in accordance with Art. 26 GDPR.

This applies in particular:

• Facebook
• Instagram

Where provided for by law, agreements on joint responsibility have been concluded.

The operators of the respective platforms remain independently responsible for their own data processing.

6. International data transfers

When using social networks, personal data may be transferred to countries outside the European Union, the European Economic Area or Switzerland.

Where necessary, such data transfers are made on the basis of

• an adequacy decision,
• the EU-U.S. Data Privacy Framework,
• of Swiss-U.S. Data Privacy Framework,
• the European Commission's Standard Contractual Clauses (SCC),
• other legally recognised transfer mechanisms.

Further information on this can be found in Chapter 8 of this Privacy Policy.

7. Social Media Register

Platform	Provider	Purpose	Shared responsibility	Transfer to third countries
Facebook	Meta Platforms Ireland Ltd.	Corporate Communications, Marketing, Customer Service	Yes	USA
Instagram	Meta Platforms Ireland Ltd.	Brand Communication, Marketing	Yes	USA
LinkedIn	LinkedIn Ireland Unlimited Company	Corporate Communications, Recruiting	Partially	USA
YouTube	Google Ireland Limited	Company videos, product information	No	USA
TikTok	TikTok Technology Limited	Marketing, brand communication	Partially	Third countries possible

8. Platform-related features

Facebook

For our Facebook page, there may be joint responsibility with Meta Platforms Ireland Limited for the processing of page statistics (Facebook Insights).

Meta provides further information in its privacy policy.

Instagram

Our Instagram presence is operated by Meta Platforms Ireland Limited.

When using the platform, Meta processes personal data independently in accordance with Instagram's privacy policy.

LinkedIn

Our LinkedIn company page is used in particular for corporate communication, recruiting and information about career and business opportunities.

LinkedIn processes personal data on its own responsibility in accordance with the company's data protection regulations.

YouTube

Our YouTube presence is used to provide company, product and informational videos.

When you visit our channel, Google processes personal data in accordance with Google's privacy policy.

TikTok

Our TikTok presence is used to showcase our brand and publish corporate and marketing content.

TikTok processes personal data on its own responsibility in accordance with its privacy policy.

9. Rights of data subjects

Your rights regarding the processing of personal data are governed by Chapter 11 of this Privacy Notice.

You can assert your rights both against LÄDERACH and – insofar as the respective processing takes place in the area of responsibility of the platform operator – directly against the respective operator.

10. Contact person

If you have any questions about the processing of personal data in connection with our social media presences, you can contact our data protection officer at any time.

Data Protection Officer

Dipl.-Ing. Lars Ebertz

EBERTZ DATENSCHUTZ GmbH

E-mail: [email protected]

For more information about your privacy rights, please see Chapter 11 and the right to lodge a complaint in Chapter 12 of this Privacy Notice.

A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.

We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.

We also use pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent.

The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie detailed listing in the section below.

Necessary Cookies are used to

• Remember information you have entered when you navigate on our websites
• Identify you as being logged in to our websites
• Remember your order when you book our websites

Functional Cookies are used to

• Remember settings you have applied such as layout, language, or preferences
• Show you when you are logged in to our websites
• Share information with partners to provide a service on our websites

Statistical Cookies are used to

• Provide statistics on how our website is used
• See how effective our adverts are
• Detect any errors that occur
• Test different designs of our websites

Marketing Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to

• Provide adverts that are most relevant to you
• Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
• Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

You can customize the cookies you agree to activate by clicking on the cookie settings tab provided by our cookie preference center.

You can also change your cookie preference and customize your cookie setting in your browser. You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet, or smartphone. The location of these settings will depend on the browser you use.

Our websites use Google Analytics and other tools offered in the Google plugin suite, such as reCaptcha, Tag Manager, or Google Optimize. Please note that by accepting these cookies, you agree to the transfer of your personal data to the United States. However, you can opt-out of these cookies by using our preference center.

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.

Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.

In the event of defects, goods should be returned to
Läderach (Österreich) GmbH
Industriestrasse 8
6840 Götzis
Austria
Telephone +41 55 645 44 44

The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

Note on the responsible body

Läderach (Schweiz) AG
Bleiche 14
CH-8755 Ennenda
Switzerland

Represented by:
Johannes Läderach

Contact:
Telephone: +49 221 99967 504
Email: [email protected]

Register entry:
Registering court: Glarus
Registration number: CHE-105.952.960

On behalf of:
Läderach (Österreich) GmbH
Mariahilfer Strasse 86
1070 Vienna
Austria

Represented by: Marco Heyn
Commercially registered in: Vienna, Austria
VAT-number: ATU75157679

Dispute resolution

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr . Please find our email in the impressum/legal notice. We do not take part in online dispute resolutions at consumer arbitration boards.

Liability for Contents

As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links

Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Copyright

Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.

Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.