Legal hub

These general terms and conditions apply to all orders placed in the online shop of Läderach (Österreich) GmbH
Mariahilfer Strasse 86
1070 Vienna
AustriaTel:+49 221 99967 504
E-mail: [email protected]Company identification number: CHE-105.952.960 (hereinafter referred to as «Läderach Online Shop»).

2.1
The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.

2.2
By clicking on the [Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.

2.3
As soon as the order is received, Läderach online shop confirms receipt of the order by e-mail. The purchase contract is concluded only when Läderach online shop confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.

2.4

If the customer enters his or her contact details but does not complete the order by clicking on the [Order] button, Läderach will send him or her reminder emails asking him or her if he or she wishes to complete the order or if there are technical issues. If the customer does not complete the order, the shopping cart will be deleted within 30 days. 

3.1
The customer may browse and place orders on Läderach’s websites as a guest.

3.2
The customer also has the option to create a customer account on Läderach’s websites, based on his or her email address and a password chosen by him or her. Only the name and email address are required to create the account. If the customer wishes to benefit from the delivery services of Läderach, he or she will be asked to fill in other personal information such as physical address for delivery and billing purposes and telephone number, so that Läderach can deliver the ordered goods. If the customer has already filled out this information in his or her account, his or her credentials and information will have been saved and he or she will only need to log back into the account to place a new order. The customer account will also keep track of purchase history. Once logged in to the account, the customer will be able to modify his or her data at any time. If the customer wishes to close the account, he or she can write to us at the following email address [email protected].

3.3
If the customer decides to open a customer account with Läderach, he or she is responsible for ensuring that the personal information provided are accurate and up to date before placing any orders. The customer should also ensure that the password chosen when logging in is kept confidential and is not disclosed to anyone.

3.4
Läderach reserves the right to refuse an order and/or terminate a customer account without notice if the account is in breach of these General Terms and Conditions or if it decides that it is in Läderach’s best interests.

The customer may browse and place orders on Läderach’s websites as a guest. The customer’s personal data will be collected exclusively in accordance with legal requirements and will be processed in accordance with Läderach’s Privacy Policy.

In Switzerland and Europe it is illegal to sell products containing alcohol (wine, spirits, sparkling wine etc.) to persons under 18 years of age. By placing an order in the Läderach online shop the customer acknowledges this and confirms that he/she is legally entitled to make the purchase.

6.1
The prices quoted on the product page include VAT as prescribed by the law and other price components and are quoted in Swiss francs (CHF) and euros (EUR). No separate statement of value added tax is issued.

6.2
The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by Läderach online shop or for the period specified in the order confirmation.

6.3
Prices are subject to change due to taxes, duties, fees and delivery costs.

You can find the shipping information here.

8.1
Payment may be made by credit card or PayPal.

8.2
If payment is made by credit card, the customer’s account will be charged immediately.

8.3
The customer may not offset against payments counterclaims which are not recognised or legally established.

8.4
The customer may exercise the right to withhold payment only if the claims are based on the same contractual relationship

Goods shall remain the property of Läderach online shop until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Läderach online shop.

You can find the information about the right of withdrawal here.

11.1
Läderach online shop makes good its guarantee by remedying defects. At the discretion of Läderach online shop, either the defect will be rectified (supplementary performance) or a defect-free replacement will be supplied (replacement).

11.2
If the supplementary performance is unsuccessful, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. The customer is not entitled to demand a reduction in price.

11.3
The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to Läderach online shop immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

11.4
Läderach online shop shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

11.5
In cases of defects, the return must be made to Läderach (Österreich) GmbH, Industriestrasse 8, 6840 Götzis, Austria. The return is at the expense and risk of Läderach Online Shop. Obligations to refund payments will be fulfilled within 30 days after receipt of the return. Läderach Online-Shop is entitled to deduct any value replacement from the purchase price. In the event of a return of individual components of a set, the discount granted by Läderach Online-Shop on all components of a set within the set price shall be forfeited. The customer will therefore only be reimbursed for the returned components the difference between the set price and the purchase price of the individual components that he keeps. Returns in the original packaging and enclosing the invoice or delivery bill in packaging suitable for safe shipping simplify the processing.

Läderach online shop accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

13.1
Contracts are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply.

13.2
The sole place of jurisdiction is Ennenda, Glarus, subject to the recourse the Federal Court. In case of misinterpretation, only the German version will prevail.

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.

We, Läderach (Schweiz) AG, Bleiche 14, CH-Ennenda are the controller of the personal data which we collect and process.

Thank you for visiting and using our websites and our social media pages.

We respect your privacy and are committed to full transparency with regard to how we collect, use, and share your personal data.

This privacy notice informs you of how we process the personal data which we collect from you, which you provide to us, or which we may collect from other sources. This includes the various ways in which you interact with us, including in person, by email or telephone, through our website, or through our pages on social networks.

To comply with our legal obligations, we have appointed a Data Protection Officer (DPO), Dipl.-Ing. Lars Ebertz, EBERTZ DATENSCHUTZ GmbH, Ober den Wiesen 17, 35756 Mittenaar, Germany.

If you have any questions about your personal data, you can contact our DPO at any time by email at [email protected] or by phone at +49 2778 6969 10.

As a data controller, we are providing this privacy notice to:

• List the personal data we collect from you at our headquarters (including our museum and factory), in our stores, and via our online shop
• Explain why we process (e.g. collect, use, store, share) these data
• Specify the legal bases on which we process these data
• Identify with whom they are shared and where they are transferred
• Lay out the security measures we take with your personal data
• Describe your rights with regard to your personal data and how you can exercise them

When you interact with us, for example, on our website, through our social media accounts, by email, when you visit our headquarters, museum, factory, and stores, or at events, we may collect your personal data.

When you get in touch with us, we collect your name, email address, telephone number, physical address, and communications metadata such as your IP address, time signature, and potentially geolocation details as contact information.

When you create an account on our website or log in to an already existing account, we collect identifying information such as username, account ID, as well as authenticating information such as passwords and answers to security questions set by you. If you connect with our website using your social media accounts, we may also collect identifying and authenticating information for those accounts. When you create an account on our website, you may have the option to provide profile information which we will then process. In addition to contact data, profile information may include language preferences, profile pictures, gender, age or date of birth, relationship status, as well as interests and hobbies.

When you subscribe to any of our communication or marketing channels, we may collect information concerning your preferences or interests with regard to the nature of your subscription as well as the full range of goods that we offer. We may also collect further information concerning your language, age or date of birth, gender, location, lifestyle, or consumption preferences.

When you add products to the shopping cart, place an order or purchase our goods, we collect transactional information such as the selection of products, payment details (e.g. credit card or bank account numbers), shipping address, billing address, location of purchase and other contact details, such as your email address.

When you book a space or and event with us (i.e. seminar rooms, museum and factory tours, courses, tastings or other special events), we collect booking information, such as contact information, special requests, your preferences or interests, as well as transactional information. Based on the specifics of the event (e.g. organization of birthday parties), we may collect other information, such as the name of the child and their age, or information on other participants to the event.

When you use our website, we collect various data including your IP address, location, browser type, operating system, source, duration of visit, pages viewed, abandoned carts, etc. as usage information. Please also consult our cookie notice for further information on this.

When you enter our premises or our stores, we may collect identifying information such as your car license plates, photographic images or video recordings of you, or passport, national ID, or driver’s license information.

When you send an unsolicited job enquiry or respond to an employment offer, we may collect professional information such as employment history, schools attended, references, or certifications.

We collect this information directly from you. We may also collect certain personal information about you, such as contact and identifying information, when friends or family purchase goods online or in our stores to be sent to your address or book an event for you.

We also use cookies and other tracking technologies (pixels, web beacons, and APIs) that collect certain types of information when you interact with our website or open our emails, such as IP addresses, location, browsing devices or preferences, operating system, source, length of visit, pages viewed, etc. For further information, please consult our cookie notice.

We may also collect personal data from third-party data aggregators (e.g. Google), promotional partners, public sources and social networking platforms. This information may include personal data from your profile on a social network, which you authorize that network to share with us in accordance with their rules.

We process your personal data in order:

• To provide you with goods and services that you request (i.e. purchase our goods, book museum and factory tours, courses, tastings, or other special events)
• To carry out commercial transactions with you
• For the initiation of a potential commercial transaction, including for example communication around abandoned shopping carts
• To provide our customers with relevant marketing and communications
• To manage your participation in competitions or other events which we may organize
• To optimize user experience on our website
• To guarantee the security of our staff and visitors
• To respond to job enquiries, unsolicited or otherwise
• To keep records of our activities to comply with financial obligations or to aid in dispute resolutions

Our processing of your personal data is lawful as long as there are legal grounds for doing so.

There are four main legal grounds on which we collect and process your data:

Processing necessary for the performance of a contract or prior to entering into a contract

When you start a client relationship with us, say by making an enquiry, getting in contact, etc. we process your contact information on a precontractual or contractual basis. Further, should you decide to open an account on our website, we then collect and process identifying and authenticating information on the same grounds. Should you book a space or an event, we will also process booking information on the same grounds. Furthermore, transactional information will be processed in the course of our business relationship. Finally, if you respond to a job offer or send us an employment application, your professional information will also be processed.

Processing on the basis of your consent

If you choose to subscribe to our communications and marketing materials, such as our newsletter or mailing list, you may have the option to specify your preferences or interests, or create a user profile. In this case, we will explicitly ask for your consent to process your personal data. When subscribing to our Newsletter, you also have the option to give us your date of birth which we may process in the context of our birthday gift offer. We may also process your personal data, if you have agreed to this, to send you “abandoned cart” emails, when you start the purchase process without completing it. This is to ensure you may still complete it in a timely manner, if it was your intention to do so. We will also expressly ask for your consent before your use of the photo booths located in our stores or museum.

Please note that for processing that relies on consent, you may exercise the option to unsubscribe from our newsletter or otherwise withdraw your consent at any time by contacting us at here. For consent matters related to cookies, please see  here.

Processing necessary for the purposes of our legitimate interests or of a third party

Although as our client you might be in a contractual relationship for a specific good or service, we may want to let you know about different but related offerings that may be of benefit to you. In this case, it is in the legitimate interest of both our business and you that we process your contact information, your preference and interest information, your profile information, your usage data, as well as transactional information such as purchase history. Please note that in this case you have the right to object to the processing by contacting us at [email protected].

We also process identifying information to guarantee the security of our premises, of our IT systems, as well as our staff and clients.

Processing necessary for compliance with a legal obligation

We as a business have legal obligations under both national and international law. In order to fulfil our obligations, we process your personal data for compliance purposes, record keeping, or fiscal, employment or security reasons.

We do not sell your personal data to third parties.

We do not transfer your personal data other than to the European Union, Switzerland, and the United Kingdom, nor to countries which are not subject to an adequacy decision.

We may share your personal data with some of our providers (e.g. our IT hosting company, our e-shop or billing company, the call center and credit card payment service) and our marketing and communication agencies (e.g. advertising agency, development agency, CRM management services, and newsletter publishing and distribution services), or with authorities.

Most of our providers are located throughout the European Union (more specifically Denmark, Germany, Ireland, Latvia, Luxembourg, Malta, and the Netherlands), the United Kingdom, and Switzerland.

Some of our providers are also located in the United States or have entities in the United States besides their offices and/or entities in the European Union. It is therefore important to note that your personal data may be transferred to this territory. These providers have implemented various safeguards when transferring personal data to the United States.

Our hosting provider is AWS (Amazon Web Services, Inc.). For lawful transfers to the United States, AWS relies on a Data Processing Addendum - which supplements the AWS Customer Agreement -, which includes the European Commission Standard Contractual Clauses (see: here and here).

Our CRM tool provider is Klaviyo, Inc., which also relies on a Data Protection Addendum which incorporates the European Commission Standard Contractual Clauses (see here).

AWS and Klaviyo are both also part of the Data Privacy Framework Program – see here.

Our advertising and development agency is Scandi Commerce Accelerator Europe SIA (based in Latvia) and with whom we have a Data Processing Agreement in place, which incorporates the European Commission Standard Contractual Clauses.

We also work with Green.Click A/S for advertisement on Social media or Google ads related matters (based in Denmark), with whom we have a Data Processing Agreement in place, which incorporates the European Commission Standard Contractual Clauses.

We work with Refyne for SEO related matters, who are based in Denmark, ) and with whom we have a Data Processing Agreement in place, which incorporates the European Commission Standard Contractual Clauses.

We sometimes use TYPEFORM for organizing satisfaction surveys or raffles and competitions. TYPEFORM is based in Spain but transfers data to its affiliates in the US. We have a Data Processing Agreement in place with TYPEFORM, which incorporates the European Commission Standard Contractual Clauses. 

For our payment services, we work with Adyen N.V. whose headquarters are in the Netherlands. We have a Data Processing Agreement in place with Ayden, which includes the European Commission Standard Contractual Clauses for transfers to sub-processors which are located outside of the EEA, including a Swiss Standard Contractual Clauses Addendum to the Data Processing Agreement for transfers impacting Swiss data subjects. When they transfer data to Adyen group companies, these transfers are protected by an intragroup agreement containing the European Commission Standard Contractual Clauses - see here.

We also use Google Analytics and other tools proposed in its suite, which may lead to data transfers to the United States. For more information on GA and how to disable it, please see.

We may also use plugins on our website linking to social media platforms. The third-party platform's use of information collected from you (or as authorized by you) is governed by its own privacy policy and your settings on the service. If you do not wish a third-party social network site to attribute data collected via our website to your account on that social network, you must log out of the relevant social network site before visiting our website. 

For further information on GA and the plugins that we use, please refer to the Appendix on plugins, tools, and social media.

We take appropriate technical and organizational measures to secure your personal data and to prevent the loss, misuse, or alteration of your personal data.

When the personal data that we process is no longer required for the purpose for which it was collected, or to meet legal obligations, they will be deleted or destroyed securely.

Our website includes links to third party websites. We have no control over and cannot be held liable for the privacy policies and practices of these third parties. You are fully responsible for finding out about the privacy policies and practices of these third parties.

You can exercise your rights at any time by contacting us at [email protected].

You have the following rights in relation to your personal data:

• You have the right to be informed about how your personal data are processed and access to your personal data at any time by contacting us at [email protected]
• You have the right to rectify your personal data or to have your personal data erased under certain conditions
• You have the right to restrict the processing of your personal data under certain conditions and, when based on legitimate interest, you have the right to object to the processing
• When based on consent, you have the right to withdraw your consent at any time
• You have the right to data portability, that is, to receive the personal data in a structured, commonly used format. and to transmit those data to another controller without hindrance from us.

If you are not satisfied with how we process your data, you have the right to make a complaint to a supervisory authority

For EU/EEA residents, the list of supervisory authorities can be accessed here.

In Switzerland, a complaint with the Federal Data Protection and Information Commissioner (FDPIC) can be lodged here.

In the United Kingdom, a complaint with the Information Commissioner’s Office (ICO) can be lodged here.

You can also limit the use of tracking technologies, such as cookies, by configuring your browser to warn you before accepting them, or you can simply configure it to refuse them.

You can also limit the use of tracking technologies, such as cookies, by configuring your browser to warn you before accepting them, or you can simply configure it to refuse them.

If you feel that we are not respecting your rights or our obligations, you can lodge a complaint directly with your data supervisory authority at any time.

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.

APPENDIX: PLUGINS, TOOLS, AND SOCIAL MEDIA

PLUGINS AND TOOLS

Google

We use the following Google tools: Google Tag Manager, Google Analytics, and Google Optimize. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The data transfer to the USA is based on the European Commission Standard Contractual Clauses. Details can be found here.

The company is also certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link.

You can find additional information on how Google handles user data in Google’s privacy policy.

Google Tag Manager

Google Tag Manager is a tool with the help of which we can use tracking or statistics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies, and does not carry out any independent analyses. It is only used for the purpose of administration and running of the tools integrated via it. However, Google Tag Manager collects your IP address, which may also be transmitted to Google's parent company in the United States.

Google Analytics

Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used, and origin of the user. These data are summarized in a user ID and assigned to the respective device of the website visitor.
Furthermore, with Google Analytics, we can, among other things, record your mouse and scroll movements and clicks. Google Analytics also uses various modeling approaches to complement the collected data sets and uses machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.
You can prevent the collection and processing of your data by Google Analytics by  downloading and installing the browser plug-in available under the following link.

Hotjar

This website uses Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com).
Hotjar is a tool for analyzing your user behavior on this website. With Hotjar we can, among other things, record your mouse and scroll movements and clicks. Hotjar can also determine how long you have stayed with the mouse pointer at a certain point. Hotjar uses this information to create so-called heat maps, which can be used to determine which areas of the website are preferred by the website visitor.
Furthermore, we can determine how long you stayed on a page and when you left it. We can also determine at which point you have cancelled your entries in a contact form (so-called conversion funnels).
In addition, Hotjar can be used to obtain direct feedback from website visitors. This function serves to improve the website operator's web offerings.
Hotjar uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or the use of device fingerprinting).
For more information about Hotjar and the data collected, please refer to Hotjar's privacy policy at the following link.
If you would like to deactivate data collection by Hotjar, click on the following link and follow the instructions there. Please note that the deactivation of Hotjar must be done separately for each browser or device.

Cloudflare.com

This service from the content network Cloudflare is used to identify trusted web traffic. You can find more information about Cloudflare’s handling of personal data here.

SOCIAL MEDIA

We maintain publicly accessible profiles on social networks. The individual social networks we use can be found below.
Social networks such as Facebook, Twitter, etc. can comprehensively analyze your user behavior when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). When you visit our social media pages, numerous data protection-relevant processing operations are triggered. For example, if you are logged into your social media account and visit our social media page, the operator of the social media portal can assign this visit to your user account. Under certain circumstances, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, these data are collected, for example, via cookies stored on your device or by collecting your IP address.
Based on the data collected in this way, the operators of the social media portals can create user profiles in which their preferences and interests are stored. This allows you to see interest-based advertising inside and outside your social media presence. If you have an account with the social network, interest-based advertising may be displayed on any device on which you are logged in or logged in.
If you visit one of our social media pages (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. In principle, you can protect your rights (information, correction, deletion, restriction of processing, data portability and complaint) both vis-à-vis us and the operator of the respective social media portal (e.g. Facebook). Please note that despite the joint responsibility with the operators of the social media portals, we do not have full influence on the data processing operations of the social media portals. Our options depend on the corporate policy of the respective provider.
The data collected directly from us via the social media presence will be deleted from our systems as soon as you request us to delete it, you revoke your consent to store it or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected. We have no influence on the storage period of your data, when they are stored by the operators of the social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter Meta). According to Meta, the data collected will also be transferred to the United States and other third countries.
An agreement is in place with Meta for joint responsibility for the processing of data (Controller Addendum). This agreement sets out which data processing operations we or Meta are responsible for when you visit our Facebook fan page. This agreement can be viewed at the following link .
The transfer of data to the USA takes place on the basis of the standard contractual clauses (SCC) of the European Commission. Details can be found here.
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company that is certified according to the DPF is obliged to comply with these data protection standards. For more information, please contact the provider at the following link.

For more information about Facebook’s data processing practices, please refer to Facebook's privacy policy.

Instagram

We have a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
The transfer of data to the USA takes place on the basis of the standard contractual clauses (SCC) of the European Commission. Details can be found here.

The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company that is certified according to the DPF is obliged to comply with these data protection standards. For more information, please contact the provider at the following link.

Further details on the handling of your personal data by Instagram can also be found in Instagram's privacy policy .

LinkedIn

We have a LinkedIn profile. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.
If you wish to disable LinkedIn advertising cookies, please use the following link.
The transfer of data to the USA takes place on the basis of European Commission Standard Contractual Clauses. Details can be found here and here.
Details on the handling of your personal data can be found in LinkedIn's privacy policy.

YouTube

We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on the handling of your personal data can be found in YouTube's privacy policy.
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company that is certified according to the DPF is obliged to comply with these data protection standards. For more information, please contact the provider at the following link.

TikTok

We have a profile on TikTok. The provider is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.

For more information about TikTok’s data processing practices, please refer to TikTok’s privacy policy. For transfers of data outside of the EEA, Switzerland, and/or the United Kingdom, TikTok relies on adequacy decisions and/or European Commission Standard Contractual Clauses, as needed.

Läderach (Schweiz) AG, August 2024

A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.

We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.

We also use pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent.

The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie detailed listing in the section below.

Necessary Cookies are used to

• Remember information you have entered when you navigate on our websites
• Identify you as being logged in to our websites
• Remember your order when you book our websites

Functional Cookies are used to

• Remember settings you have applied such as layout, language, or preferences
• Show you when you are logged in to our websites
• Share information with partners to provide a service on our websites

Statistical Cookies are used to

• Provide statistics on how our website is used
• See how effective our adverts are
• Detect any errors that occur
• Test different designs of our websites

Marketing Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to

• Provide adverts that are most relevant to you
• Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
• Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

You can customize the cookies you agree to activate by clicking on the cookie settings tab provided by our cookie preference center.

You can also change your cookie preference and customize your cookie setting in your browser. You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet, or smartphone. The location of these settings will depend on the browser you use.

Our websites use Google Analytics and other tools offered in the Google plugin suite, such as reCaptcha, Tag Manager, or Google Optimize. Please note that by accepting these cookies, you agree to the transfer of your personal data to the United States. However, you can opt-out of these cookies by using our preference center.

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.

Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.

In the event of defects, goods should be returned to
Läderach (Österreich) GmbH
Industriestrasse 8
6840 Götzis
Austria
Telephone +41 55 645 44 44

The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

Note on the responsible body

Läderach (Schweiz) AG
Bleiche 14
CH-8755 Ennenda
Switzerland

Represented by:
Johannes Läderach

Contact:
Telephone: +49 221 99967 504
Email: [email protected]

Register entry:
Registering court: Glarus
Registration number: CHE-105.952.960

On behalf of:
Läderach (Österreich) GmbH
Mariahilfer Strasse 86
1070 Vienna
Austria

Represented by: Marco Heyn
Commercially registered in: Vienna, Austria
VAT-number: ATU75157679

Dispute resolution

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr . Please find our email in the impressum/legal notice. We do not take part in online dispute resolutions at consumer arbitration boards.

Liability for Contents

As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links

Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Copyright

Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.

Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.