Website terms of use

By using our website, you accept these terms of use (“Terms of Use”).

Please read these Terms of Use carefully and ensure that you understand them before using our website.

These Terms of Use, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website and (together, “our website”).

It is recommended that you print a copy of these Terms of Use for your future reference.

These Terms of Use were last updated in September 2022.

Your agreement to comply with these Terms of Use is indicated by your use of our website. If you do not agree to these Terms of Use, you must stop using our website immediately. You will also be required to accept these Terms of Use if you sign up for an Account.

The following documents may also apply to your use of our website:

1. Definitions and Interpretation

1.1In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:


means an account required to access certain features on our website, as set out in Part 7;

Contact Tools


means any online communications facility that we make available on our website enabling you to contact us including, but not limited to, contact forms and live chat;


means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our website;


means a user of our website;


means Laderach (UK) Limited.

2. Information About Us

2.1 Our website is operated by Laderach (UK) Limited.

2.2 We are a limited company registered in England and Wales under company number 12108999.

2.3 Our registered address is 10 Coped Hall Business Park, Royal Wootton Bassett, Swindon, Wiltshire, United Kingdom, SN4 8DP

2.4 Our VAT number is GB 331631043

3. How to Contact Us

3.1 To contact us by email, please email us at [email protected] or to contact us by telephone, call us on +44 (0) 20 3827 8565.

You may also contact us be filling in our contact form.

3.2 When contacting us by any means, our Acceptable Usage Policy, available at, applies.

4. Access to Our Website

4.1 Access to our website is free of charge.

4.2 It is your responsibility to make the arrangements necessary in order to access our website.

4.3 Access to our website is provided on an “as is” and on an “as available” basis. We may suspend or discontinue our website (or any part of it) at any time. We do not guarantee that our website will always be available or that access to it will be uninterrupted.

5. Changes to Our Website

We may alter and update our website (or any part of it) at any time for example to upgrade our website or to enhance service or user experience. If we make any significant alterations to our website (or any part of it), we will try to give you reasonable notice of the alterations. If you do not agree to any changes we make to our website you must not continue to use it.

6. Changes to these Terms of Use

6.1 We may alter these Terms of Use at any time. If we do so, details of the changes will be highlighted at the top of this page. Any changes made to these Terms of Use will apply to your use of our website the first time you use it after the changes have been implemented. You are advised to check this page every time you use our website.

6.2 If any part of the current version of these Terms of Use conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.

7. Accounts

7.1 Certain features on our website, including the ability to purchase goods from us, may require an Account.

7.2 Only Users aged 18 or over may create an Account. If you are under the age of 18 and wish to use the features on our website that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.

7.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.

7.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols.

7.5 It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately in your customer account or contact us using the details above in Part 3.

7.6 You must not use another person’s Account without their permission.

7.7 All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and our obligations under data protection law, as set out in our Privacy Policy, available from

7.8 If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on our website requiring an Account. Deleting your Account will result in the removal of your information from our website and you will no longer receive marketing emails from us. For further details about the retention and deletion of personal data, please refer to our Privacy Policy, available from

7.9 We may disable your Account if, in our reasonable opinion, you have breached these Terms of Use (including, but not limited to, Our Acceptable Usage Policy ).

8. International Users

Our website is intended for users in the United Kingdom only. We do not warrant or represent that our website or its Content are available in other locations or are suitable for use in other locations.

9. How You May Use Our Website and Content (Intellectual Property)

9.1 All Content included on our website and the copyright and other intellectual property rights in that Content belongs to or has been licensed by us, unless specifically labelled otherwise. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.

9.2 You may access, view, and use our website in a web browser (including any web browsing capability built into other types of software or app) and you may download our website (or any part of it) for caching (this usually occurs automatically).

9.3 You may print one copy and download extracts of any page(s) from our website for personal use only.

9.4 You may not otherwise modify the printed copies, downloaded extracts, or downloaded or saved Content in any way. Images, video, audio, or any other Content downloaded from our website must not be used separately from accompanying text.

9.5 You may not use any Content from our website for commercial purposes without first obtaining a licence from us, our licensors, or the relevant User, as applicable. This does not prevent the normal access, viewing, and use of our website for general information purposes by business users or consumers.

9.6 Our status as the owner and author of the Content on our website (or that of identified licensors or Users, as applicable) must always be acknowledged.

9.7 Nothing in these Terms of Use limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office .

10. Links to Our Website

10.1 You may only link to the homepage of our website, . Linking to other pages on our website requires our express written permission.

10.2 Links to our website must be fair and lawful. You must not take unfair advantage of our reputation or attempt to damage our reputation.

10.3 You must not link to our website in a manner that suggests any association with us (where there is none) or any endorsement or approval from us (where there is none).

10.4 Your link should not use any logos or trade marks displayed on our website without our express written permission.

10.5 You must not frame or embed our website on another website without our express written permission.

10.6 You may not link to our website from another website the main content of which does not comply with the content standards set out in Our Acceptable Usage Policy, available at

11. Links to Other Sites

11.1 Links to other websites may be included on our website. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

11.2 The inclusion of a link to another website on our website is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

12. Disclaimers

12.1 Please refer to our Disclaimer at

12.2 We make reasonable efforts to ensure that our Content on our website is complete, accurate, and up to date, but to the extent permitted by law, We make no warranties, representations, or guarantees (express or implied) that this will always be the case. Please note that this does not apply to information concerning goods for sale through our website. Please refer to our Terms and Conditions of Business, available at for more information.

12.3 If you are a business user, we exclude all implied representations, warranties, conditions, and other terms that may apply to our website and Content.

13. Our Liability

13.1 The provisions of this Part 14 apply only to the use of our website and not to the sale of goods. The sale of goods is governed by our Terms and Conditions of Business, available at .

13.2 Nothing in these Terms of Use excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.

13.3 If you are a business user (i.e. you are using our website in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our website or the use of or reliance upon any Content included on our website.

13.4 If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

13.5 If you are a consumer, you agree that you will not use our website for any commercial or business purposes and that we shall have no liability to you for any business losses as set out above.

13.6 Subject to Part 13.7, if our Content (digital content) from our website damages other digital content or a device belonging to you, where that damage is caused solely by our failure to use reasonable skill and care, we will either compensate you or repair the damage.

13.7 Note that the right to compensation or repair in Part 13.6 will be lost if the damage in question could have been avoided by following advice or instructions from us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by us for the digital content in question were not met.

14. Viruses, Malware, and Security

14.1 We exercise reasonable skill and care to ensure that our website is secure and free from viruses and malware, However, we do not guarantee that this is the case.

14.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

14.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our website.

14.4 You must not attempt to gain unauthorised access to any part of our website, the server on which our website is stored, or any other server, computer, or database connected to our website.

14.5 You must not attack our website by means of a denial of service attack, a distributed denial of service attack, or by any other means.

14.6 By breaching the provisions of Parts 14.3 to 14.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our website will cease immediately in the event of such a breach.

15. Acceptable Use of Our Website

15.1 In addition to these Terms of Use, Our Acceptable Use Policy, available at , applies to your use of our website.

16. How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from and Our Cookie Policy, available from .

17. Communications from Us

17.1 If we have your contact details and/or if you have an Account, we may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to our website or to these Terms of Use, or to your Account.

17.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from us include an unsubscribe link.

17.3 For questions or complaints about communications from us, please contact us using the details above in Part 3.

18. What Happens if We Transfer this Agreement to Another Party

We may transfer (assign) our obligations and rights under these Terms of Use to a third party (this may happen, for example, if we sell our business). If this occurs, we will inform you in writing. Your rights under these Terms of Use will not be affected and our obligations under these Terms of Use will be transferred to the third party who will remain bound by them.

19. Law and Jurisdiction

19.1 These Terms of Use, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

19.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 20.1 takes away from or reduces your legal rights as a consumer.

19.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

19.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.