FAQ

Frequently Asked Questions

Which countries do you ship to?

We ship to over 50 countries around the world. You can find the full list in the country selector at the top left corner of our website or here.

What payment methods do you accept?

Depending on the shipping country, you can pay by credit card, PayPal, Apple Pay, Twint, Alipay, Klarna pay later or Klarna pay now. The credit cards we currently accept are Mastercard and Visa.

How can I check the status of my order?

As soon as your payment has been approved, we’ll send you an order confirmation email. As soon as your order ships, you'll receive a shipping confirmation email with tracking information (applicable in most countries).

Can I cancel my order?

Läderach cannot make changes after the order is submitted because orders are processed fast to meet the shipping period agreement. For cancellations, please contact Läderach Customer Service within one hour of placing your order at contact-us. Please note that the cancellation cannot be guaranteed.

Can I return or exchange my order?

We accept returns in the following situations: if the product arrives too late, is damaged during shipping, or does not meet your expectations. However, please note that the cost of returning the goods to our warehouse will be the customer's responsibility.

Once the item has been received and inspected in our warehouse, we will process a refund for the full purchase price of the item. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

We are here to help and ensure you are completely satisfied with your shopping experience on our website.

If I want to buy Läderach products online, do I have to open an account?

By creating a customer account, you can quickly navigate through checkout during future purchases, access your order history, and manage and store your personal details. It's important to note that creating an account is not mandatory, and you may choose to checkout as a guest if you prefer.

What should I do if I've forgotten the password to my account?

Please visit the login page at https://laderach.com/customer/account/login/ and click "Forgot the password?". We will send you a new one.

How will the chocolate be kept from melting during shipping?

We make every effort to package your items with care and adequate cooling and padding materials. However, please note that damages may occur due to the nature of shipping from time to time.

Can I choose a specific delivery date for my order?

Unfortunately, we do not offer the option to choose a specific delivery date for orders at this time. Our delivery dates are based on estimated shipping times and can vary depending on your location. However, we do our best to get your order to you as soon as possible and keep you updated on its progress.

Do you include invoices or price tags in my order?

No, we do not include invoices or price tags in your order. We understand that many of our customers purchase items as gifts, and we want to ensure that the recipient can enjoy the surprise without seeing any pricing information. Invoices are sent separately by email.

Can I add a shopping bag to my order?

We don’t currently offer the option of adding a shopping bag to online orders. We apologize for any inconvenience this may cause. We constantly review our policies and procedures to find ways to improve your customer experience, and we appreciate your feedback in this regard.

Can I add a shopping bag to my order?

Frequently Asked Questions

Does Läderach also make vegan chocolate?

Our dark chocolates are created without animal-based ingredients such as milk, butter, or caramel and can be considered vegan. The recently developed Creamy Cashew chocolate and the FrischSchoggi Cashew, for which we use cashew drink powder instead of milk powder, also meet all the vegan criteria.

Since we use animal-based ingredients such as milk and egg for other products, we cannot rule out that tiny traces of these might be present in our vegan products. For anyone with allergies, we also declare that traces of egg, gluten including wheat, milk, and other nuts may be present in our products.

Does Läderach offer lactose-free chocolate?

Although we do not advertise any of our chocolates as lactose-free, our vegan chocolates and dark chocolates can be considered lactose-free. However, due to the production processes, traces of lactose may be present.

Is any gluten-free chocolate available from Läderach?

We make our couverture without barley malt (extract), so they do not contain gluten. However, some of our products, such as pralines or FrischSchoggi, may contain ingredients with gluten such as cornflakes. Or they may contain traces of gluten because we work with gluten-containing raw materials at the same production site. We use hüppen (wafer rolls) for our Praline Feuilletine and wafer bases for the Mini Mousses.

Therefore, we do not currently offer products that we describe as gluten-free. For customers who suffer from food allergies or intolerances, we declare our products to contain egg, gluten (incl. wheat), milk, and nuts. Please carefully read the list of ingredients and contact our sales staff in case of questions or concerns.

Does Läderach chocolate contain barley malt?

Cornflakes contain barley malt extract to make them taste sweeter. We have not yet been able to find an alternative that is free of barley malt. We also use some other raw materials and ingredients that contain barley malt extract. Barley malt naturally contains gluten. As does the extract used in the cornflakes.

Does Läderach chocolate contain palm oil?

We do not add palm oil or palm fat to our products. If our end products contain palm oil, it was already present in the ingredients from our suppliers. As a matter of principle, we avoid palm oil and fat in our raw materials and products. We only use it if it is indispensable for the manufacturing of our products for technological reasons. An example would be an optimal taste profile or better heat stability.

If palm oil is present in our products, we ensure we only use sustainably certified palm oil, produced according to the RSPO guidelines for sustainable cultivation. Additionally, it must present the logistics variant "Segregation" (SG). Recently, palm oil has been replaced by other fats in many of our products. In this context, the availability of alternative raw materials without palm oil on the market is continuously checked, and wherever possible, we switch to these for our products. Currently, only certain praline fillings contain palm oil or palm fat.

The following product categories are completely free of palm oil and fat:
- FrischSchoggi
- Mini Mousses (exclusively available in our boutiques)
- Popcorn
- Tartufi
- Perlettes
- Tablets (64 grams, 0.14 lbs)

Does Läderach chocolate contain titanium dioxide?

No, we do not use titanium dioxide in our products. Titanium dioxide (TiO2, E171 or CI77891) is a colorant and can be used as an opaque white colour or whitener. It is often used in toothpaste or chewing gum.

Does Läderach chocolate contain preservatives?

We have been producing our chocolates without preservatives since September 2023. Only few pralines and truffles contained the preservative sorbic acid (E200), however the recipe for these was now adjusted and no longer contains any preservatives. Please note that some pralines and truffles that were made according to the old recipe may still temporarily be sold in stores.

Does Läderach use genetically modified ingredients?

We only use GMO-free ingredients for our products. All our suppliers have to confirm in their specifications that their products are GMO-free.

We sometimes use soy lecithin in our products, which may be necessary for the flow properties of the chocolate. In certain products, we now use sunflower lecithin instead of soya lecithin, for example, in products containing Couverture Cashew (vegan). Our soya lecithin is GMO-free. We check every single delivery for GMOs.

Does Läderach chocolate contain soya or other pulses?

In principle, pulses such as beans, peas, vetches, lentils, etc., except soya and peanuts, are not defined as allergens under Swiss and EU legislation.

Except for soya, we do not use any of the above pulses as ingredients in our products. Soya is present in our products as an ingredient or as traces, as the emulsifier soya lecithin is added to some of the chocolates during production.

Peanuts are not included in any of our products, neither as an ingredient nor as traces.

Peanuts are strictly forbidden in our company. Therefore, we assure you that our products do not contain peanuts or traces of peanuts.

Why does Läderach use soya lecithin?

We use soya lecithin in some of our products, it can be necessary for the chocolate's flow properties. For certain products, we have been able to switch to sunflower lecithin. For example, in products containing the Couverture Cashew (Vegan). Our soya lecithin is GMO-free. We test every delivery for GMOs.

Our pure Grand Cru bars and Carrés do not contain lecithin (neither from soya nor from other raw materials).

How does Läderach use glucose syrup?

We use glucose syrup to caramelise the almonds. However, only a minimal amount is needed. For every 100 grams of chocolate with almonds, we use 0.1 grams of glucose syrup. The chocolate itself contains no glucose syrup.

I am allergic to nuts. Can I still eat Läderach chocolate?

Many of our products contain nuts: Hazelnuts from Piedmont, almonds, pistachios, walnuts, macadamias, cashews and coconut.

A gianduja contains a high proportion of nuts. Many of our pralines are filled with different varieties of gianduja.

Peanuts are strictly forbidden in our company. We can therefore assure you that our products do not contain peanuts or traces of peanuts.

If in doubt, please refer to the label which declares food allergens in the list of ingredients or ask the staff.

Isn’t Läderach chocolate natural? What’s with the e-numbers you declare?

An E-number designates the additives and says nothing about whether the additive is of artificial or natural origin. Additives are either used directly or can come from the raw materials. Concerning the declaration of E-numbers, we adhere to the legal regulations.

We are constantly trying to reduce the use of additives in our products.

Frequently Asked Questions

How can I redeem a Läderach Gift Card purchased online?

Läderach Gift Cards may be redeemed toward the purchase of eligible products for sale in the same currency (GB pounds sterling) as the Gift Card.

They may be redeemed at Läderach UK online (https://laderach.com/uk-en/) during the online check out process and also at Läderach UK stores.

Only one Gift Card may be used per purchase online. Once completed, the value of each purchase shall be deducted from the redeemer’s Gift Card balance. If the full amount of the Gift Card is not redeemed in full on a transaction, no change will be given. The balance shall remain on the Gift Card for future use. If the value of a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method other than another Gift Card. The Gift Card can be used until your balance is zero. When the balance of the card is zero, the Gift Card loses its validity and can no longer be activated or used again.

Please see clause 7 of our Online Terms and Conditions of Business for Customers for further information about paying for online purchases.

Please note that separate in-store Gift Card terms and conditions apply to redemption in-store. Please ask in-store for further information.

How can I check the balance of a Läderach Gift Card?

To check your Gift Card balance online please visit our website www.laderach.com/uk-en/gift-cards. In most cases, the balance is adjusted immediately when you make a purchase online but there may be occasions when the updated balance is delayed for a period of time.

Are there any fees applied to a Läderach Gift Card?

No, there are no fees applied to Gift Cards.

Does a Läderach Gift Card expire?

No, there is no expiry date on Gift Cards.

Can I consolidate multiple Läderach Gift Cards?

No, we do not consolidate or combine multiple Gift Cards into one Gift Card per customer requests. You may not consolidate or combine multiple Läderach Gift Cards to purchase a new Läderach Gift Card.

Are there limitations when using a Läderach Gift Card?

Gift cards purchased online at www.laderach.com may only be purchased in GB pounds sterling and redeemed towards purchases of eligible products for sale in the same currency.

Gift cards cannot be used to purchase other Gift Cards.

Gift cards cannot be reloaded, resold, transferred for value, used for unauthorised commercial purposes, including to facilitate the resale or shipment of goods from https://laderach.com/uk-en/ or redeemed for cash.

We do not offer balance increases on Gift Cards. Once the balance of a Gift Card is nil, a new Gift Card may be purchased.

Can a Gift Card be refunded?

No, Läderach Gift Cards are not refundable. Nor may they be exchanged for cash.

What happens in case of loss, theft or destruction?

The Gift Card is impersonal and transferable. The risk of loss and title for the Gift Card passes to the purchaser upon the purchase of the Gift Card. We are not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission. However, if your Gift Card has been lost, stolen, or destroyed, the purchaser may ask for a replacement of the Gift Card by providing customer services with the Gift Card ID plus proof of purchase and a detailed explanation of the circumstances. It is in our discretion, upon a review of the facts and circumstances, to issue you with a new card. If we decide to do so, we will check the remaining balance, cancel the lost, stolen or destroyed Gift Card, and issue a new one containing the remaining balance at the time that the replacement request was made.

Please note that only the purchaser may ask for a replacement in these circumstances and that a beneficiary only of the Gift Card has no such rights.

Fraud Prevention

We reserve the right to close customer accounts and to require alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on https://laderach.com/uk-en/. We reserve the right to require additional verification of your identity, Gift Card or account ownership, or provision of an additional payment instrument, before permitting you to use a Gift Card.

Limitation of Liability

We shall only be liable to purchasers of our Gift Cards. If you are a beneficiary of a Läderach Gift Card but not the purchaser then we have no legal liability to you beyond that which we cannot exclude in law.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: losses that were not foreseeable to you and us when the contract was formed; losses that were not caused by any breach of this contract or any negligence on our part; business losses; or losses to non-consumers.

Cancellation and Refunds

As our Läderach Gift Cards represent a contract for a service of a payment nature, they are exempted from the cooling-off provisions under the consumer regulations and you are not able to cancel and return your order and/or request a refund or replacement.

Please see clause 5 of Online Terms and Conditions of Business for Customers for further information about your cancellation rights for online purchases from Läderach UK.

Your Statutory Rights

Nothing in these Terms of Use affects your statutory rights whether you are the purchaser or the person redeeming the Gift Card. You may also have other rights in law. For more information please visit Citizens Advice website www.citizensadvice.org.uk/ or call 0808 223 1133.

Associated terms and conditions

Please note that for Gift Cards purchased on our website, the following terms and conditions shall also apply to the purchase and therefore you must read them:

our website Terms of Use
our acceptable usage policy
our Online Terms and Conditions of Business for Customers

Personal Data

Please also make sure that you read our website privacy policy (https://laderach.com/uk-en/privacy-policy) and our cookie notice (https://laderach.com/uk-en/cookie-policy) prior to purchasing or redeeming a Gift Card online. There is no personal data attached to an individual Gift Card. The only information attaching is a Gift Card ID and a PIN code. However, when purchasing Gift Cards from us you (the purchaser) will be providing us with personal information such as identity and contact and payment information - this applies to online and in-store purchases. Also, when you visit our website we collect certain personal data. It is therefore important to read these policies as they explain how and why we use your personal information and what rights you have in that regard.

General Terms

We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud. However, the terms which apply to your online purchase of Gift Card(s) will be those in force at the time of purchase.

Läderach Gift cards are issued by Läderach UK Limited, 2 Cricklade Court, Old Town, Swindon, SN1 3EY, United Kingdom.

The laws of England and Wales apply to these Gift Card Terms of Use and the relationship between you and us (whether contractual or otherwise), although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions