How can we help you?
Welcome to our FAQ page! Here you'll find quick and concise answers to common questions about our products/services, policies, and more.
Frequently Asked Questions
Frequently Asked Questions
Once the item has been received and inspected in our warehouse, we will process a refund for the full purchase price of the item. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.
We are here to help and ensure you are completely satisfied with your shopping experience on our website.
Frequently Asked Questions
Frequently Asked Questions
Since we use animal-based ingredients such as milk and egg for other products, we cannot rule out that tiny traces of these might be present in our vegan products. For anyone with allergies, we also declare that traces of egg, gluten including wheat, milk, and other nuts may be present in our products.
Therefore, we do not currently offer products that we describe as gluten-free. For customers who suffer from food allergies or intolerances, we declare our products to contain egg, gluten (incl. wheat), milk, and nuts. Please carefully read the list of ingredients and contact our sales staff in case of questions or concerns.
If palm oil is present in our products, we ensure we only use sustainably certified palm oil, produced according to the RSPO guidelines for sustainable cultivation. Additionally, it must present the logistics variant "Segregation" (SG). Recently, palm oil has been replaced by other fats in many of our products. In this context, the availability of alternative raw materials without palm oil on the market is continuously checked, and wherever possible, we switch to these for our products. Currently, only certain praline fillings contain palm oil or palm fat.
The following product categories are completely free of palm oil and fat:
- FrischSchoggi
- Mini Mousses (exclusively available in our boutiques)
- Popcorn
- Tartufi
- Perlettes
- Tablets (64 grams, 0.14 lbs)
We sometimes use soy lecithin in our products, which may be necessary for the flow properties of the chocolate. In certain products, we now use sunflower lecithin instead of soya lecithin, for example, in products containing Couverture Cashew (vegan). Our soya lecithin is GMO-free. We check every single delivery for GMOs.
Except for soya, we do not use any of the above pulses as ingredients in our products. Soya is present in our products as an ingredient or as traces, as the emulsifier soya lecithin is added to some of the chocolates during production.
Peanuts are not included in any of our products, neither as an ingredient nor as traces.
Peanuts are strictly forbidden in our company. Therefore, we assure you that our products do not contain peanuts or traces of peanuts.
Our pure Grand Cru bars and Carrés do not contain lecithin (neither from soya nor from other raw materials).
A gianduja contains a high proportion of nuts. Many of our pralines are filled with different varieties of gianduja.
Peanuts are strictly forbidden in our company. We can therefore assure you that our products do not contain peanuts or traces of peanuts.
If in doubt, please refer to the label which declares food allergens in the list of ingredients or ask the staff.
We are constantly trying to reduce the use of additives in our products.
Frequently Asked Questions
Frequently Asked Questions
Läderach Gift Cards may be redeemed toward the purchase of eligible products for sale in the same currency (GB pounds sterling) as the Gift Card.
They may be redeemed at Läderach UK online (https://laderach.com/uk-en/) during the online check out process and also at Läderach UK stores.
Only one Gift Card may be used per purchase online. Once completed, the value of each purchase shall be deducted from the redeemer’s Gift Card balance. If the full amount of the Gift Card is not redeemed in full on a transaction, no change will be given. The balance shall remain on the Gift Card for future use. If the value of a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method other than another Gift Card. The Gift Card can be used until your balance is zero. When the balance of the card is zero, the Gift Card loses its validity and can no longer be activated or used again.
Please see clause 7 of our Online Terms and Conditions of Business for Customers for further information about paying for online purchases.
Please note that separate in-store Gift Card terms and conditions apply to redemption in-store. Please ask in-store for further information.
To check your Gift Card balance online please visit our website www.laderach.com/uk-en/gift-cards. In most cases, the balance is adjusted immediately when you make a purchase online but there may be occasions when the updated balance is delayed for a period of time.
No, there are no fees applied to Gift Cards.
No, there is no expiry date on Gift Cards.
No, we do not consolidate or combine multiple Gift Cards into one Gift Card per customer requests. You may not consolidate or combine multiple Läderach Gift Cards to purchase a new Läderach Gift Card.
Gift cards purchased online at www.laderach.com may only be purchased in GB pounds sterling and redeemed towards purchases of eligible products for sale in the same currency.
Gift cards cannot be used to purchase other Gift Cards.
Gift cards cannot be reloaded, resold, transferred for value, used for unauthorised commercial purposes, including to facilitate the resale or shipment of goods from https://laderach.com/uk-en/ or redeemed for cash.
We do not offer balance increases on Gift Cards. Once the balance of a Gift Card is nil, a new Gift Card may be purchased.
No, Läderach Gift Cards are not refundable. Nor may they be exchanged for cash.
The Gift Card is impersonal and transferable. The risk of loss and title for the Gift Card passes to the purchaser upon the purchase of the Gift Card. We are not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission. However, if your Gift Card has been lost, stolen, or destroyed, the purchaser may ask for a replacement of the Gift Card by providing customer services with the Gift Card ID plus proof of purchase and a detailed explanation of the circumstances. It is in our discretion, upon a review of the facts and circumstances, to issue you with a new card. If we decide to do so, we will check the remaining balance, cancel the lost, stolen or destroyed Gift Card, and issue a new one containing the remaining balance at the time that the replacement request was made.
Please note that only the purchaser may ask for a replacement in these circumstances and that a beneficiary only of the Gift Card has no such rights.
We reserve the right to close customer accounts and to require alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on https://laderach.com/uk-en/. We reserve the right to require additional verification of your identity, Gift Card or account ownership, or provision of an additional payment instrument, before permitting you to use a Gift Card.
We shall only be liable to purchasers of our Gift Cards. If you are a beneficiary of a Läderach Gift Card but not the purchaser then we have no legal liability to you beyond that which we cannot exclude in law.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: losses that were not foreseeable to you and us when the contract was formed; losses that were not caused by any breach of this contract or any negligence on our part; business losses; or losses to non-consumers.
As our Läderach Gift Cards represent a contract for a service of a payment nature, they are exempted from the cooling-off provisions under the consumer regulations and you are not able to cancel and return your order and/or request a refund or replacement.
Please see clause 5 of Online Terms and Conditions of Business for Customers for further information about your cancellation rights for online purchases from Läderach UK.
Nothing in these Terms of Use affects your statutory rights whether you are the purchaser or the person redeeming the Gift Card. You may also have other rights in law. For more information please visit Citizens Advice website www.citizensadvice.org.uk/ or call 0808 223 1133.
Please note that for Gift Cards purchased on our website, the following terms and conditions shall also apply to the purchase and therefore you must read them:
- our website Terms of Use
- our acceptable usage policy
- our Online Terms and Conditions of Business for Customers
Please also make sure that you read our website privacy policy (https://laderach.com/uk-en/privacy-policy) and our cookie notice (https://laderach.com/uk-en/cookie-policy) prior to purchasing or redeeming a Gift Card online. There is no personal data attached to an individual Gift Card. The only information attaching is a Gift Card ID and a PIN code. However, when purchasing Gift Cards from us you (the purchaser) will be providing us with personal information such as identity and contact and payment information - this applies to online and in-store purchases. Also, when you visit our website we collect certain personal data. It is therefore important to read these policies as they explain how and why we use your personal information and what rights you have in that regard.
We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud. However, the terms which apply to your online purchase of Gift Card(s) will be those in force at the time of purchase.
Läderach Gift cards are issued by Läderach UK Limited, 2 Cricklade Court, Old Town, Swindon, SN1 3EY, United Kingdom.
The laws of England and Wales apply to these Gift Card Terms of Use and the relationship between you and us (whether contractual or otherwise), although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
Frequently Asked Questions
Frequently Asked Questions
We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to always make it as accessible as possible. We utilize an accessibility interface that allows people with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen- readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:
Screen-reader optimization:
we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Keyboard navigation optimization:
The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Font adjustments: users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments: users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.
Animations: epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting: users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting: users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders: we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions: we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email address: [email protected]
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