Legal hub

Terms & Conditions

Last modified: August 2023

Läderach Terms of Business (online sales and purchases)

1. Introduction

1.1 Our FrischSchoggi products have a shelf life of 2 to 6 weeks from the date of purchase. All other products’ shelf life is typically 6 to 12 weeks, unless otherwise specified in the product description or on the product label. We store our Products in special conditions at between 18 -24 celsius in order to maintain them at a high qualitive saleable condition. Our Products are therefore perishable.1.2 If you buy Product(s) on our website you agree to be legally bound by these Terms and Conditions. Please read these Terms and Conditions carefully and ensure that you understand them before ordering, because you will be required to accept these Terms and Conditions when ordering the Product(s). If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Product(s) through our website.1.3 These Terms and Conditions of contract apply only if you are buying Product(s) on our website as a consumer and by proceeding you warrant that you are categorised as such. You will not be categorised as a consumer if you are purchasing as a business, trade or profession and if that does apply to you then please refer to our Business to Business Terms and Conditions at https://shop.uk.laderach.com which will be applicable to the purchase of the Product(s). If you are a company and wish to place an order and pay by invoice, please contact us at customerservice.uk@laderach.com.1.4 These Terms and Conditions of contract are available in English only.1.5 You also agree to be legally bound by our Acceptable Use Policy,Terms of Use, Privacy Policy and Cookies Policy all of which are available at https://shop.uk.laderach.com

2. Information we give you

3. Customer Account

3.1 The customer may browse and place orders on Läderach’s websites as a guest.3.2 The customer also has the option to create a customer account on Läderach’s websites, based on his or her email address and a password chosen by him or her. Only the name and email address are required to create the account. If the customer wishes to benefit from the delivery services of Läderach, he or she will be asked to fill in other personal information such as physical address for delivery and billing purposes and telephone number, so that Läderach can deliver the ordered goods. If the customer has already filled out this information in his or her account, his or her credentials and information will have been saved and he or she will only need to log back into the account to place a new order. The customer account will also keep track of purchase history. Once logged in to the account, the customer will be able to modify his or her data at any time. If the customer wishes to close the account, he or she can write to us at the following email address customerservice.uk@laderach.com.3.3 If the customer decides to open a customer account with Läderach, he or she is responsible for ensuring that the personal information provided are accurate and up to date before placing any orders. The customer should also ensure that the password chosen when logging in is kept confidential and is not disclosed to anyone.3.4 Läderach reserves the right to refuse an order and/or terminate a customer account without notice if the account is in breach of these General Terms and Conditions or if it decides that it is in Läderach’s best interests.

4. Data Protection

5. Your privacy and personal information

6. Ordering Product(s) from us

6.1 Below, we set out when a legally binding contract arises between you and us.

6.2 An Order is placed when you click the Order button but a legally binding contract is not formed at this stage (see Clause 4.3 below for when contract is formed). Please read and check your Order carefully before submitting it as the requested order cannot be changed once it has been submitted.

6.3 Once we receive your order, a confirmation email will be sent to you. This acknowledgement does not, however, mean that your order has been accepted by us. Your order is only accepted when we confirm dispatch of your Product(s) by email.

6.4 We may contact you to say that we do not accept your Order. This is typically for the following reasons:

6.4.1 the Product(s) is/ are unavailable;

6.4.2 we cannot authorise your payment;

6.4.3 you are not allowed to buy the Product(s) from us;

6.4.4 we are not allowed to sell the Product(s) to you;

6.4.5 you have ordered too many Product(s); or

6.4.6 there has been a mistake on the pricing or description of the Product(s).

6.5 If we do not accept your order for one of the reasons set out at Clause 4.4, but payment has already been taken in accordance with Clause 8.3, we will refund the payment in full as soon as possible.

6.6 If you are under the age of 18 you are not permitted to buy any alcoholic Product(s) from our website, and those Products so categorised are set out on the relevant webpage in our description of the Product(s).

7. Right to cancel

7.1 As our Products are perishable (and we cannot resell any products that are sold and delivered to customers), they are exempted from the cooling-off provisions under the consumer regulations and you are not able tocancel and return your order and request a refund or replacement, save for in the circumstances set out at clause 5.2 and 5.3.7.2 Late Delivery7.2.1 If we miss the estimateddelivery date specified by us in our email confirming despatch of an Order for Products (“estimated delivery date”), you may cancel your Order straight away if:7.2.1.1 we have refused to deliver the Products for any reason; or7.2.1.2 you told us before the contract between you and us was made that delivery by the estimated delivery date was essential.7.2.2 If you do not wish to cancel your Order straight away (or do not have the right to do so in the circumstances set out above), you can give us a new deadline for delivery, which must be reasonable and which must be agreed by us, and if we are unable to meet the new deadline, you may cancel your Order.7.2.3 If you do choose to cancel your Order for late delivery in the circumstances set out in this clause 7.2:7.2.3.1 you can do so for either all of the Order or just part of the Order (unless splitting up the Products in the order would significantly reduce their value);7.2.3.2 if any of the Products in the Order have been delivered to you, we may ask youto return them to us, and we will pay the reasonable return postage costs (calculated on DHL’s standard next day delivery rate) incurred by you in accordance with clause 5.5 below; and7.2.3.3 after you cancel your Order we will refund any sums you have paid to us for thecancelled Products and their delivery.7.3 Faulty or Damaged Products7.3.1 We must provide Product(s) that are of satisfactory quality, fit for purpose, and/or as described at the time of purchase, in accordance with any pre-contract information we have provided in accordance with clause 2 above.7.3.2 If any Product(s) you have purchased from us do not comply with their Product description or have faults or are damaged when you receive them, then, where appropriate, and subject to production by you of reasonable satisfactory evidence of damage, we will arrange for a replacement Product(s) to be sent to you, or alternatively we will refund you the price you paid for the Product(s).7.3.3 Where we deliver a replacement Product(s) and such redelivery of the Product(s) remains unsatisfactory for one of the reasons in clause 5.3.2, we will refund you the price of the Product(s) in the quantity sold.7.3.4 We are not liable to you for any fault where the product(s) that arrive:7.3.4.1 are damaged though improper or delayed delivery where the customer is at fault; or7.3.4.2 become damaged by improper handling or storage of the Products after delivery to you.7.4 If you wish to exercise your right to cancel an Order in accordance with this clause 5 and request replacement Products or a refund, you must inform us of your decision straight away by completing the online cancellation form here https://shop.uk.laderach.com or by using the following contact details:Telephone: 020 3827 8565; Email: customerservice.uk@laderach.com; or Post: 254 Regent Street, London, W1B 3AA7.5 If you cancel this contract, we will send you an email confirming cancellation and we will let you know if we require the return of the Product(s). If we do require return, we will provide you with details of how that can be effected. In normal circumstances you will be responsible for the cost of return of the Product(s), unless the Product(s) are faulty or damaged upon arrival, in which case we will be responsible for the standard cost of return of the Product(s). Costs of return will be calculated on DHL’s standard next day delivery rate. If you choose to use another service provider to return the products, you will not be compensated for any additional costs above the standard next day delivery rate by DHL.7.6 Where a refund of part or whole of the Order is agreed, we will make the reimbursement within 30 days following cancellation or within 30 days following the day we have received the Product(s) if we have requested you to return them.7.7 If you have purchased a set of Products where there is a built-in discount per unit,this shall be reflected in any per unit refund.7.8We will make any agreed refund using the same means of payment as you used for your purchase.7.9 Late delivery and faulty or damaged Products are the only situations where we can offer a refund or replacement. A refund or replacement will only be offered to customers in such circumstances where the customer is the purchaser and where you can produce an email confirmation of your Order or such other evidence of purchase and showing you as the purchaser of the Product(s).7.10 You do not otherwise have a right to cancel your Order or any contract between us and we are not otherwise able to offer refunds or allow for a return of ordered Products, in accordance with the Consumer Contract Regulations 2013.7.11 Please see our Laderach UK Refund Policy (INSERT LINK) for further information.

8. Delivery

8.1 We use DHLand Royal Mail to deliver our Product(s). During the online checkout process, you will be given available delivery options to choose from. For more information on delivery options and costs, please go on to our website and click on Delivery Informationhttps://uk.laderach.com/delivery-information .8.2 The estimated delivery date and time for delivery of the Product(s) is set out in our email informing you that your order has been dispatched.8.3 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. Please see clause 5.2 for your rights when we issue a revised estimated delivery date.8.4 Delivery will take place at the address specified by you when you placed your order with us.8.5 If your Product(s) contains any alcohol content, we cannot deliver the Product(s) if we are unable to properly identify you. We would ask that you provide our driver with a form of ID (passport or photocard driving licence).8.6 Unless you and we agree otherwise, if we cannot deliver your Product(s) within 30 days of the date of your confirmation of despatch email, we will:8.6.1 let you know;8.6.2 cancel your order; and8.6.3 give you a refund.8.7 If nobody is available to take delivery, please contact the delivery service provider who may provide you with the option of a reschedule, redelivery or to leave the items with a neighbour or at a safe place, amongst other available options. You shall not be entitled to any refunds which arise as a result of your refusal to accept delivery for your Order.8.8 You are responsible for the Product(s) once they have been delivered to the address specified by you in your Order and the risk in the Product(s) passes to you when you the Product(s) are delivered.8.9 We do not make deliveries to any addresses outside of the UK and within the UK we will unfortunately not be able to deliver to the following areas Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. Deliveries will not be made to Jersey and Guernsey.8.10 We may deliver your Product(s) in instalments and this information will be provided in your confirmation of dispatch email.

9. Payment

9.1 We accept the following payment methods: Mastercard, Visa, Klarna, Paypal and ApplePay.

9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Product(s) is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer.

9.3 Payment will be taken when the Order is submitted and your card issuer may require authorisation from you.

9.4 If you do not pay for the Product(s) and fail to return them, we may collect the Product(s) from you at your address. We will try to contact you to let you know if we intend to do this.

9.5 Nothing in this clause affects your legal rights to cancel the contract in the circumstances set out in clause 5.

9.6 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, please see Delivery Information [insert link]on our website.

10. Nature of the Product(s)

10.1 As a consumer, you are given certain legal rights (also known as ‘statutory rights’). The Product(s) that we provide to you must be as described, fit for purpose and of satisfactory quality.

10.2 We are under a legal duty to supply you with Product(s) that are in conformity with this contract.

10.3 The packaging of the Product(s) may be different from that shown on the website.

10.4 While we try to make sure that:

10.4.1 all weights, sizes and measurements set out on the website are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements; and

10.4.2 the colours of our Product(s) are displayed accurately on the website, the actual colours that you see on your device may vary depending on the device that you use

10.5 Any Product(s) sold at discount prices, will be identified and sold as such. We do not accept returns for discounted items.This clause does not apply to Products sold in a set with in built discount, as described at clause 7.7 above.

10.6 If we are unable to supply certain Product(s), we may need to substitute them with alternative Product(s) of equal or better standard and value. In this case:

10.6.1 we will let you know if we intend to do this but this may not always be possible; and

10.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

11. Faulty Product(s)

12. Product Recall

13. End of the Contract

14. Limitation on our Liability

15. Not for re-sale

16. Third party rights

17. Jurisdiction, Law, and Disputes

17.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Product(s) you ordered, our service to you or any other matter, please contact us as soon as possible in accordance with our Complaint Handling Policy (see clause 17.2).17.2 For more information on our Complaints handling Policy please contact us at customerservice.uk@laderach.com17.3 If a dispute cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.17.4 If you would like to pursue ADR, you will need to submit a complaint to Retail ADR (previously the Retail Ombudsman) in writing (at Retail ADR, 12–14 Walker Avenue, Wolverton Mill, Milton Keynes MK12 5TW), by email (enquiries@cdrl.org.uk) or by phone (+44 (0)20 3540 8063).17.5 If you do not wish to use ADR or you are unhappy with the outcome of ADR, you can still bring court proceedings. 17.6 These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, interpreted, and applied in accordance with the laws of England and Wales.17.7 Subject to Clause 17.4, any disputes concerning these Terms and Conditions, the relationship between you and us, the Product(s) or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts

Privacy Policy

Policy version: August 2022

https://uk.laderach.com/ (our website) is provided by LADERACH (UK) Limited (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. We are the UK based operation of the Swiss chocolate manufacturer, Laderach. For more information see https://uk.laderach.com/about-us/.We take your privacy very seriously and this privacy policy contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (which is the Retained Regulation (EU) 2016/679), as tailored by the Data Protection Act 2018 (the UK GDPR Regime).Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.
This privacy policy is divided into the following sections:

What this policy applies to
Personal data we collect about you
How your personal data is collected
How and why we use your personal data
Marketing
Who we share your personal data with
How long your personal data will be kept
Transferring your personal data out of the UK and EEA
Cookies and other tracking technologies
Your rights
Keeping your personal data secure
How to complain
Changes to this privacy policy
How to contact us
Do you need extra help?

What this policy applies to

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out by you on and via our website. We will collect and use the following personal data about you:

Identity & contact information such as your name, title, and contact information, including shipping address, billing address, email address, and telephone number and company details (if you are a business customer), your online account details (if you register an account with us) such as username and login details.
Payment information such as billing address, debit/credit card numbers, Google pay details, or other payment method details.
Customer support information such as name, address, telephone number, and email address.
Profile information such as your contact history, purchase history, and saved items.
Technological information such as version of web browser, IP address, time zone, cookie information, what products you view, search terms, your contact history, how you interact with the website, and what activities you undertake on it.

If you do not provide personal data we ask for where it is required it (e.g., contact information or payment information) it may delay or prevent us from fulfilling an order for goods made by you.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

How your personal data is collected

How and why we use your personal data

Marketing

We may use your personal data to send you updates (by email, text message, telephone, or post) about our products and/or, including exclusive offers, promotions, or new products and services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by contacting us:

Email us at: customerservice.uk@laderach.com
Write to us at: Laderach (UK) Limited, 10 Coped Hall Business Park, Royal Wootton Bassett, Swindon, SN4 8DP, United Kingdom
Phone us: +44 (0) 20 3827 8565
Using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never share it with other organisations for their own marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

Who we share your personal data with

We routinely share personal data with trusted third-party service providers to help us operate and manage our business and to provide our products and services to you and to fulfil our contracts with you. These include various technology providers, payment service providers, courier and delivery companies, marketing agencies, and analytics providers.Specific examples of third-party providers we may share your data with and why are set out below:

External Hosting
Our website is hosted by an external service provider (host). Personal data collected on our website is stored on the servers of the host. This may include, but is not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a website.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) UK GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) UK GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

We use the following host: Amazon Web Services, Inc. P.O. Box 81226 Seattle, WA 98108-1226

Consent with ConsentManager
Our website uses the ConsentManager consent technology to obtain your consent to the storage of certain cookies on your device or for the use of certain technologies. The party offering this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (“ConsentManager”).

Whenever you visit our website, a connection to ConsentManager’s servers will be established to obtain your consent and other declarations regarding the use of cookies.

Moreover, ConsentManager shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that is recorded in this manner shall be stored until you ask us to eradicate it, delete the ConsentManager cookie, or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

ConsentManager uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of such cookies is Art. 6(1)(c) UK GDPR.

Registration with Facebook Connect
You have the option to register an account with Laderach UK on this website. Instead of registering directly on this website, you also have the option to register using Facebook Connect.

The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement, the collected data will be transferred to the USA and other third-party countries too.

If you decide to register via Facebook Connect and click on the “Login with Facebook”/„Connect with Facebook” button, you will be automatically connected to the Facebook platform. There, you can log in using your username and password. As a result, your Facebook profile will be linked to this website or our services. This link gives us access to the data you have archived with Facebook. This data comprises primarily the following:

Facebook name
Facebook profile photo and cover photo
E-mail address archived with Facebook
Facebook-ID
Facebook friends lists
Facebook Likes (“Likes” information)
Date of birth
Gender
Country
Language

This information will be used to set up, provide, and customize your account. The registration via Facebook Connect and the affiliated data processing transactions are implemented on the basis of your consent (Art. 6(1)(a) UK GDPR). You may revoke this consent at any time, which shall affect all future transactions thereafter.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Facebook Ireland Limited are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum

According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381, and https://www.facebook.com/policy.php.

For more information, please consult the Facebook Terms of Use and the Facebook Data Privacy Policies. Use these links to access this information:
https://www.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/.

Analysis tools and advertising: various

Google Tag Manager
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.
Google Analytics
Our website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables Laderach UK, the website operator, to analyse the behaviour patterns of website visitors. To that end, we receive a variety of user data, such as pages accessed, time spent on the page, the utilized operating system, and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.

Google Analytics uses technologies that make the recognition of the user for the purpose of analysing the user behaviour patterns (e.g., cookies or device fingerprinting). Our website uses information recorded by Google which is transferred to a Google server in the United States, where it is stored.

This analysis tool is used on the basis of Art. 6(1)(f) UK GDPR. As the operator of this website, we have a legitimate interest in the analysis of user patterns to optimize both the services offered online and the operator’s advertising activities.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/
IP anonymization
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the UK and in member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
Browser plug-in
You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.
Demographic parameters provided by Google Analytics
Our website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender, and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third-party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”.
Google Analytics E-Commerce-Tracking
Our website uses the “E-Commerce Tracking” function of Google Analytics. With the assistance of E-Commerce Tracking, as the website operator we are in a position to analyse the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs, and the time from viewing the product to making the purchasing decision are tracked. This data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device.
Archiving of data collected by Google
Personal data on customer or incident level stored by Google linked to cookies, user IDs, or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 months. For details, please click the following link: https://support.google.com/analytics/answer/7667196?hl=en
Hotjar
Our website utilizes Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com).

Hotjar is a tool used to analyse your user patterns on this website. Hotjar allows us to for instance record your mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles so-called Heatmaps, that make possible to determine which parts of the website the website visitor reviews with preference.

We are also able to determine how long you have stayed on a page of this website and when you left. We can also determine at which point you suspended making entries into a contact form (so-called conversion funnels).

Furthermore, Hotjar can be deployed to obtain direct feedback from website visitors. This function aims at the improvement of the website offerings of the website operator.

Hotjar uses technologies that make it possible to recognize the user for the purpose of analysing the user patterns (e.g., cookies or the deployment of device fingerprinting).

The use of this analysis tool is based on Art. 6(1)(f) UK GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.
Deactivation of Hotjar
If you would like to deactivate the recording of data by Hotjar, please click on the link below and follow the instructions provided under the link: https://www.hotjar.com/opt-out. Please keep in mind that you will have to separately deactivate Hotjar for every browser and every device.

For more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy Declaration of Hotjar under the following link: https://www.hotjar.com/privacy.
BING ADS
On the basis of our legitimate interests (i.e., interest in the analysis, optimization, and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. UK GDPR), we use the conversion and tracking tool "Bing Ads" of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, within our online offer.

Microsoft stores cookies on users' devices in order to enable an analysis of the use of our online offer by users, provided that users have reached our online offer via a Microsoft Bing ad (so-called "conversion measurement"). In this way, Microsoft and we can recognize that someone has clicked on an ad, has been redirected to our online offer, and has reached a previously determined landing page (so-called "conversion page").

We only learn the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No IP addresses are stored. No personal information on the identity of users is disclosed. Microsoft is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with UK data protection law (å).

If users do not wish to participate in the Bing Ads tracking process, they can also deactivate the setting of a cookie required for this by setting a browser or use Microsoft's opt-out page: http://choice.microsoft.com/de-DE/opt-out.

Users can find more information about data protection and the cookies used by Microsoft Bing Ads in the Microsoft Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement.
Google DoubleClick
Our website uses features of Google DoubleClick. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland, (“DoubleClick”).

DoubleClick is used to show you interest-based ads across the Google Network. Advertisements can be tailored to the interests of the viewer using DoubleClick. For example, our ads may appear in Google search results or in banners associated with DoubleClick.

To be able to display interest adequate promotional content to users, DoubleClick must recognize the respective visitor so that it can allocate the websites visited, the clicks, and other user pattern information to the user. To do this, DoubleClick deploys cookies or comparable recognition technologies (e.g., device fingerprinting). The recorded information is consolidated into a pseudonym user profile so that the respective user can be shown interest adequate advertising.

The use of Google DoubleClick takes place in the interest of targeted advertising measures. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) UK GDPR. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.

For further information on how to object to the advertisements displayed by Google, please see the following links: https://policies.google.com/technologies/ads and https://adssettings.google.com/authenticated.
Facebook Pixel
To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

According to Facebook’s statement, the collected data will be transferred to the USA and other third-party countries too. This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6(1)(f) UK GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum

According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

To do this, you first have to log into Facebook.

If you do not have a Facebook account, you can deactivate any user-based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Plug-ins and Tools

YouTube with expanded data protection integration
Our website embeds videos of the website YouTube. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.

As soon as you start to play a YouTube video on this website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device or comparable technologies for recognition (e.g. device fingerprinting). In this way, YouTube will be able to obtain information about this website’s visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user-friendliness of the site and to prevent attempts to commit fraud.

Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6(1)(f) UK GDPR, this is a legitimate interest. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en.
Vimeo Without Tracking (Do-Not-Track)
Our website uses plugins of the Vimeo video portal. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

Whenever you visit one of our pages featuring Vimeo videos, a connection with the servers of Vimeo is established. In conjunction with this, the Vimeo server receives information about which of our sites you have visited. Vimeo also receives your IP address. However, we have set up Vimeo in such a way that Vimeo cannot track your user activities and does not place any cookies.

We use Vimeo to make our online presentation attractive for you. This is a legitimate interest on our part pursuant to Art. 6(1)(f) UK GDPR. If a respective declaration of consent was requested (e.g., concerning the storage of cookies), processing shall occur exclusively on the basis of Art. 6(1)(a) UK GDPR; the given consent may be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission and, according to Vimeo, on “legitimate business interests”. Details can be found here: https://vimeo.com/privacy.

For more information on the handling of user data, please consult Vimeo’s data privacy policy at: https://vimeo.com/privacy.

eCommerce service providers
Whenever you order goods from us, we will share your personal data with the transportation company entrusted with the delivery as well as the payment service commissioned to handle the payment transactions (see section 7 below). Only the data these respective service providers require to meet their obligations will be shared. The legal basis for this sharing is Art. 6 (1)(b) UK GDPR, which permits the processing of data for the fulfilment of contractual or pre-contractual obligations. If you give us your respective consent pursuant to Art. 6 (1)(a) UK GDPR, we will share your email address with the transportation company entrusted with the delivery so that this company can notify you on the shipping status for your order via email. You have the option to revoke your consent at any time. We currently use DHL and Royal Mail for transport and delivery services.

Payment services providers
We integrate payment services of third-party companies on our website. When you make a purchase from us, your payment data (e.g., name, payment amount, bank account details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) UK GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6(1)(f) UK GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) UK GDPR is the legal basis for data processing; consent may be revoked at any time for the future.

We use the following payment services / payment service providers within the scope of this website:

PayPal
The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Apple Pay
The payment service provider is Apple Inc, Infinite Loop, Cupertino, CA 95014, USA. The Apple privacy policy can be found at: https://www.apple.com/legal/privacy/de-ww/.
Klarna
The supplier is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna“). Klarna offers various payment options (e.g., hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimize the use of Klarna checkout solution. For details on the use of Klarna cookies, please see the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Details can be found in Klarna’s privacy policy under the following link: https://www.klarna.com/de/datenschutz/.
Mastercard
The provider of this payment service is the Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (“Mastercard”).

Mastercard may transfer data to its parent company in the US. The data transfer to the US is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.
VISA
The provider of this payment service is the Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (“VISA”).

Great Britain is considered a secure non-EU country as far as data protection legislation is concerned. This means that the data protection level in Great Britain is equivalent to the data protection level of the European Union.

VISA may transfer data to its parent company in the US. The data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

For more information, please refer to VISA’s privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

Marketing service providers
We use Klaviyo for marketing to customers including email communications (newsletter and other email communications, for example registration confirmation) and tracking customer responses to marketing communications.

Klaviyo collects personal data from customers such as name, gender, email address, contact address, product purchase information, email interactions, website browsing information.

The personal data collected by Klaviyo allows us tailor our marketing to the customers’ preferences and to, for example, send personalised communications to customers to inform them about news such as new products, events or promotions in their preference areas.

Klaviyo relies on a Data Protection Addendum which incorporates the European Commission Standard Contractual Clauses (see here ). Klaviyo is also part of the Data Privacy Framework Program – see here. You may contact Klaviyo direct with any queries about how it collects, stores and processes your data by emailing: trust@klaviyo.com

We have a legitimate interest in using your personal data for marketing purposes based on Art. 6(1)(f) UK GDPR. This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

General note regarding us and our third-party service providers: We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.We or the third parties mentioned above may occasionally also need to share personal data with:

External auditors, eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations.

Professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations.

Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations.

Other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

Please also see above ‘How and why we use your personal data’ above.

How long your personal data will be kept

Transferring your personal data out of the UK

The UK and other countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.It is sometimes necessary for us to share your personal data with countries outside the UK. In those cases, we will comply with applicable UK laws designed to ensure the privacy of your personal data.For example, we will transfer your personal data to our service providers in the USA and in the EU. Please see “Who we share your personal data with” above for more details.Under data protection laws, we can only transfer your personal data to a country outside the UK where:

In the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR.

(A list of countries the UK currently has adequacy regulations in relation to is available here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/#adequacy, which include Switzerland, Europe, USA and Canada.)
There are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
A specific exception applies under relevant data protection law

Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where such is not available) legally-approved standard data protection clauses recognized or issued further to Article 46(2) of the UK GDPR (please see “Who we share your personal data with” above). In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.

Your rights

You generally have the following rights, which you can usually exercise free of charge:RightDescriptionAccess to a copy of your personal dataThe right to be provided with a copy of your personal dataCorrection (also known as rectification)The right to require us to correct any mistakes in your personal dataErasure (also known as the right to be forgotten)The right to require us to delete your personal data—in certain situationsRestriction of useThe right to require us to restrict the use of your personal data in certain circumstances, e.g., if you contest the accuracy of the dataData portabilityThe right to receive the personal data you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situationsTo object to useThe right to object:

At any time to your personal data being used for direct marketing (including profiling)
In certain other situations to our continued use of your personal data, e.g., where we use your personal data for our legitimate interests

Not to be subject to decisions without human involvementThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by our website.

For further information on each of those rights, including the circumstances in which they do and do not apply and how you may exercise them, please contact us (see ‘How to contact us’ below). You may also wish to visit a more detailed explanation of your rights can be found on the Information Commissioners Office website at https://ico.org.uk/ on your rights under the UK GDPR.

When contacting us please:

Provide enough information to identify yourself such as your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
Let us know which right(s) you want to exercise and the information to which your request relates

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

For security reasons and to protect the transmission of confidential content, such as purchase orders or enquiries you submit to us as the website operator, our website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

Changes to this privacy policy

How to contact us

Do you need extra help?

Cookie Policy

The cookie policy was last updated on 30.12.2024

What is a cookie?

How long are they stored?

Which types of cookies do we use?

Necessary Cookies are used to

Remember information you have entered when you navigate on our websites
Identify you as being logged in to our websites
Remember your order when you book our websites

Functional Cookies are used to

Remember settings you have applied such as layout, language, or preferences
Show you when you are logged in to our websites
Share information with partners to provide a service on our websites

Statistical Cookies are used to

Provide statistics on how our website is used
See how effective our adverts are
Detect any errors that occur
Test different designs of our websites

Marketing Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to

Provide adverts that are most relevant to you
Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

Consent & preference center

Cookie Settings

Return policy

Right of Revocation

Private end customers (consumers) resident in the United Kingdom have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.

In the event of defects, goods should be returned to

Läderach (United Kingdom) Limited
254 Regent Street
London
W1B 3AA
United Kingdom

Phone: +44 (0) 20 3827 8565
E-mail: customerservice.uk@laderach.com

The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

Disclaimer

Last updated September 2022.

Disclaimer

Products containing Alcohol

Products containing Allergen ingredients

How to Contact Us

General

Website terms of use

By using our website, you accept these terms of use (“Terms of Use”).

Please read these Terms of Use carefully and ensure that you understand them before using our website.

These Terms of Use, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website https://uk.laderach.com/ and https://shop.uk.laderach.com/ (together, “our website”).

It is recommended that you print a copy of these Terms of Use for your future reference.

These Terms of Use were last updated in September 2022.

Your agreement to comply with these Terms of Use is indicated by your use of our website. If you do not agree to these Terms of Use, you must stop using our website immediately. You will also be required to accept these Terms of Use if you sign up for an Account.

The following documents may also apply to your use of our website:

Our Privacy Policy, available at uk.laderach.com/privacy-policy. This is also referred to below in Parts 3, 7, and 16.
Our Cookie Policy, available at uk.laderach.com/cookie-policy This is also referred to below in Part 16.
Our Acceptable Use Policy, available at uk.laderach.com/usage-policy. This is also referred to below in Parts 3, 7, 10, and 15.
If you purchase goods from us, our Terms and Conditions of Business, available at uk.laderach.com/terms-and-conditions, will apply to the sale. These terms are also referred to below in Parts 12 and 13.

1. Definitions and Interpretation

1.1In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

Account	means an account required to access certain features on our website, as set out in Part 7;
Contact Tools	means any online communications facility that we make available on our website enabling you to contact us including, but not limited to, contact forms and live chat;
“Content	means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our website;
“User	means a user of our website;
“we/us/our	means Laderach (UK) Limited.

2. Information About Us

3. How to Contact Us

4. Access to Our Website

5. Changes to Our Website

6. Changes to these Terms of Use

7. Accounts

7.1 Certain features on our website, including the ability to purchase goods from us, may require an Account.

7.2 Only Users aged 18 or over may create an Account. If you are under the age of 18 and wish to use the features on our website that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.

7.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.

7.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols.

7.5 It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately in your customer account or contact us using the details above in Part 3.

7.6 You must not use another person’s Account without their permission.

7.7 All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and our obligations under data protection law, as set out in our Privacy Policy, available from uk.laderach.com/privacy-policy

7.8 If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on our website requiring an Account. Deleting your Account will result in the removal of your information from our website and you will no longer receive marketing emails from us. For further details about the retention and deletion of personal data, please refer to our Privacy Policy, available from uk.laderach.com/privacy-policy.

7.9 We may disable your Account if, in our reasonable opinion, you have breached these Terms of Use (including, but not limited to, Our Acceptable Usage Policy ).

8. International Users

9. How You May Use Our Website and Content (Intellectual Property)

9.1 All Content included on our website and the copyright and other intellectual property rights in that Content belongs to or has been licensed by us, unless specifically labelled otherwise. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.9.2 You may access, view, and use our website in a web browser (including any web browsing capability built into other types of software or app) and you may download our website (or any part of it) for caching (this usually occurs automatically).9.3 You may print one copy and download extracts of any page(s) from our website for personal use only.9.4 You may not otherwise modify the printed copies, downloaded extracts, or downloaded or saved Content in any way. Images, video, audio, or any other Content downloaded from our website must not be used separately from accompanying text.9.5 You may not use any Content from our website for commercial purposes without first obtaining a licence from us, our licensors, or the relevant User, as applicable. This does not prevent the normal access, viewing, and use of our website for general information purposes by business users or consumers.9.6 Our status as the owner and author of the Content on our website (or that of identified licensors or Users, as applicable) must always be acknowledged.9.7 Nothing in these Terms of Use limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office .

10. Links to Our Website

11. Links to Other Sites

13. Our Liability

13.1 The provisions of this Part 14 apply only to the use of our website and not to the sale of goods. The sale of goods is governed by our Terms and Conditions of Business, available at uk.laderach.com/terms-and-conditions .13.2 Nothing in these Terms of Use excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.13.3 If you are a business user (i.e. you are using our website in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our website or the use of or reliance upon any Content included on our website.13.4 If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.13.5 If you are a consumer, you agree that you will not use our website for any commercial or business purposes and that we shall have no liability to you for any business losses as set out above.13.6 Subject to Part 13.7, if our Content (digital content) from our website damages other digital content or a device belonging to you, where that damage is caused solely by our failure to use reasonable skill and care, we will either compensate you or repair the damage.13.7 Note that the right to compensation or repair in Part 13.6 will be lost if the damage in question could have been avoided by following advice or instructions from us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by us for the digital content in question were not met.

14. Viruses, Malware, and Security

15. Acceptable Use of Our Website

16. How We Use Your Personal Information

17. Communications from Us

18. What Happens if We Transfer this Agreement to Another Party

19. Law and Jurisdiction

Website Usage policy

Usage Policy

By using our website you accept the terms of this policy (“Acceptable Use Policy”/ “Policy”).

Please read this Acceptable Use Policy carefully and ensure that you understand it before using our website.

Our Acceptable Use Policy sets out the standards which apply to your use of this website, https://uk.laderach.com/ and https://shop.uk.laderach.com/ (together, “our website”) when communicating via our website, or otherwise interacting with it, it is recommended that you print a copy of this Policy for your future reference.

This Policy was last updated in September 2022.

Your agreement to comply with this Policy is indicated by your use of our website. If you do not agree to this Policy, you must stop using our website immediately.

The following documents also apply to your use of our website:

Our Business Terms and Conditions, available at the ToC tab;
Our Website Terms of Use, available at at the ToS tab;
Our Disclaimers and Notices, available at the disclaimer tab;
Our Privacy Policy, available at at the privacy policy tab and
Our Cookies Policy, available at at the cookie policy tab

1. Definitions and Interpretation

2. Information About Us

3. How to Contact Us

4. Changes to this Policy

5. Acceptable Usage of Our Website

5.1 You may not use our website to:

disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breach any laws;
transmit material that encourages conduct that constitutes a criminal offence, or otherwise breach any applicable laws, regulations or codes of practice;
interfere (by whatever means) with any other person’s use or enjoyment of our website; or
make, transmit or store electronic copies of materials protected by our copyright or other intellectual property right without our written permission;
suggest any manner or form of association, approval, or endorsement by us where none exist;

5.2 You may only use our website in a lawful manner and

you ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
your use of our website is not in any way, or for any purpose, unlawful or fraudulent;
you must not use our website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;
you must not use our website to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);
you must not use our website to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass our employees;
you may provide links of our website, provided you do so in a way that is fair and legal and does not damage our reputation or exploit it;

5.3 Our website must not be framed any other website.

5.4 We may provide links to other websites for your information. If you use these links, you will be redirected away from our website. We therefore do not endorse or make any representations about third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked via our website, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

5.5 We may make recommendations or show you products which we think suit you based on your past purchases, our top selling products or on your ratings or review of our products.

6. Breaches of this Policy

7. Law and Jurisdiction

Contents or Content	means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our website;
User	means you;
We/us/our	means Läderach (UK) Limited.

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