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Terms & Conditions
Terms & Conditions
Last modified: August 2023
‘you’ or ‘your’ means the customer purchasing our Product(s);
‘Order’ means an order placed by a customer via our website for our Product(s);
‘Product(s)’ means the Product(s) which are offered for sale by us on our website;
‘Terms and Conditions’ means these terms and conditions of the contract between you and us for the sale by us and the purchase by you of the Product(s).Do you need extra help?If you would like these Terms and Conditions to be made accessible in another format (for example: audio, large print, braille) please contact us using one of the methods on our contact us page: https://uk.laderach.com/contact-us.
6.1 Below, we set out when a legally binding contract arises between you and us.
6.2 An Order is placed when you click the Order button but a legally binding contract is not formed at this stage (see Clause 4.3 below for when contract is formed). Please read and check your Order carefully before submitting it as the requested order cannot be changed once it has been submitted.
6.3 Once we receive your order, a confirmation email will be sent to you. This acknowledgement does not, however, mean that your order has been accepted by us. Your order is only accepted when we confirm dispatch of your Product(s) by email.
6.4 We may contact you to say that we do not accept your Order. This is typically for the following reasons:
6.4.1 the Product(s) is/ are unavailable;
6.4.2 we cannot authorise your payment;
6.4.3 you are not allowed to buy the Product(s) from us;
6.4.4 we are not allowed to sell the Product(s) to you;
6.4.5 you have ordered too many Product(s); or
6.4.6 there has been a mistake on the pricing or description of the Product(s).
6.5 If we do not accept your order for one of the reasons set out at Clause 4.4, but payment has already been taken in accordance with Clause 8.3, we will refund the payment in full as soon as possible.
6.6 If you are under the age of 18 you are not permitted to buy any alcoholic Product(s) from our website, and those Products so categorised are set out on the relevant webpage in our description of the Product(s).
9.1 We accept the following payment methods: Mastercard, Visa, Klarna, Paypal and ApplePay.
9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Product(s) is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer.
9.3 Payment will be taken when the Order is submitted and your card issuer may require authorisation from you.
9.4 If you do not pay for the Product(s) and fail to return them, we may collect the Product(s) from you at your address. We will try to contact you to let you know if we intend to do this.
9.5 Nothing in this clause affects your legal rights to cancel the contract in the circumstances set out in clause 5.
9.6 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, please see Delivery Information [insert link]on our website.
10.1 As a consumer, you are given certain legal rights (also known as ‘statutory rights’). The Product(s) that we provide to you must be as described, fit for purpose and of satisfactory quality.
10.2 We are under a legal duty to supply you with Product(s) that are in conformity with this contract.
10.3 The packaging of the Product(s) may be different from that shown on the website.
10.4 While we try to make sure that:
10.4.1 all weights, sizes and measurements set out on the website are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements; and
10.4.2 the colours of our Product(s) are displayed accurately on the website, the actual colours that you see on your device may vary depending on the device that you use
10.5 Any Product(s) sold at discount prices, will be identified and sold as such. We do not accept returns for discounted items.This clause does not apply to Products sold in a set with in built discount, as described at clause 7.7 above.
10.6 If we are unable to supply certain Product(s), we may need to substitute them with alternative Product(s) of equal or better standard and value. In this case:
10.6.1 we will let you know if we intend to do this but this may not always be possible; and
10.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
14.1.1 losses that were not foreseeable to you and us when the contract was formed;
14.1.2 losses that were not caused by any breach of this contract or any negligence on our part;
14.1.3 business losses; or
14.1.4 losses to non-consumers.
Privacy Policy
Privacy Policy
Policy version: August 2022
This privacy policy is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Marketing
- Who we share your personal data with
- How long your personal data will be kept
- Transferring your personal data out of the UK and EEA
- Cookies and other tracking technologies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this privacy policy
- How to contact us
- Do you need extra help?
This privacy policy relates to your use of our website including when you purchase products from us via our website.
We use various third-party suppliers to enable us to run and operate our business and to provide our goods and services to customers. Throughout our website, we may have links that refer you to other websites owned and operated by certain trusted third parties including but not limited to payment services suppliers and delivery and courier services providers. Our website also has links to third-party social media platforms such as Linkedin, Instagram, and Facebook.
Please see below for further information about third parties that we use.
Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their individual privacy policies as appropriate – please see “Who we share your personal data with” below for links to third-party service provider privacy policies.
The personal data we collect about you depends on the particular activities carried out by you on and via our website. We will collect and use the following personal data about you:
- Identity & contact information such as your name, title, and contact information, including shipping address, billing address, email address, and telephone number and company details (if you are a business customer), your online account details (if you register an account with us) such as username and login details.
- Payment information such as billing address, debit/credit card numbers, Google pay details, or other payment method details.
- Customer support information such as name, address, telephone number, and email address.
- Profile information such as your contact history, purchase history, and saved items.
- Technological information such as version of web browser, IP address, time zone, cookie information, what products you view, search terms, your contact history, how you interact with the website, and what activities you undertake on it.
If you do not provide personal data we ask for where it is required it (e.g., contact information or payment information) it may delay or prevent us from fulfilling an order for goods made by you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
We collect personal data from you:
- Directly, when you send us information, such as when you submit an order for goods online, when you contact us for any inquiries (including via email) or for customer support, when you send us feedback, when you create an online account with us, when you subscribe to our mailing list for updates, news, and offers.
- Indirectly, when you access and browse our website using cookies. Please see our ‘Cookies’ section below.
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- Where you have given consent
- To comply with our legal and regulatory obligations
- For the performance of a contract with you or to take steps at your request before entering into a contract
- For our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
We may use your personal data to send you updates (by email, text message, telephone, or post) about our products and/or, including exclusive offers, promotions, or new products and services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us:
- Email us at: customerservice.uk@laderach.com
- Write to us at: Laderach (UK) Limited, 10 Coped Hall Business Park, Royal Wootton Bassett, Swindon, SN4 8DP, United Kingdom
- Phone us: +44 (0) 20 3827 8565
- Using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share it with other organisations for their own marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Our website is hosted by an external service provider (host). Personal data collected on our website is stored on the servers of the host. This may include, but is not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a website.
The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) UK GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) UK GDPR).
Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.
We use the following host: Amazon Web Services, Inc. P.O. Box 81226 Seattle, WA 98108-1226
Our website uses the ConsentManager consent technology to obtain your consent to the storage of certain cookies on your device or for the use of certain technologies. The party offering this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (“ConsentManager”).
Whenever you visit our website, a connection to ConsentManager’s servers will be established to obtain your consent and other declarations regarding the use of cookies.
Moreover, ConsentManager shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that is recorded in this manner shall be stored until you ask us to eradicate it, delete the ConsentManager cookie, or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.
ConsentManager uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of such cookies is Art. 6(1)(c) UK GDPR.
You have the option to register an account with Laderach UK on this website. Instead of registering directly on this website, you also have the option to register using Facebook Connect.
The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement, the collected data will be transferred to the USA and other third-party countries too.
If you decide to register via Facebook Connect and click on the “Login with Facebook”/„Connect with Facebook” button, you will be automatically connected to the Facebook platform. There, you can log in using your username and password. As a result, your Facebook profile will be linked to this website or our services. This link gives us access to the data you have archived with Facebook. This data comprises primarily the following:
- Facebook name
- Facebook profile photo and cover photo
- E-mail address archived with Facebook
- Facebook-ID
- Facebook friends lists
- Facebook Likes (“Likes” information)
- Date of birth
- Gender
- Country
- Language
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Facebook Ireland Limited are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum
According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381, and https://www.facebook.com/policy.php.
For more information, please consult the Facebook Terms of Use and the Facebook Data Privacy Policies. Use these links to access this information:
https://www.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/.
- Google Tag Manager
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States. - Google Analytics
Our website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables Laderach UK, the website operator, to analyse the behaviour patterns of website visitors. To that end, we receive a variety of user data, such as pages accessed, time spent on the page, the utilized operating system, and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.
Google Analytics uses technologies that make the recognition of the user for the purpose of analysing the user behaviour patterns (e.g., cookies or device fingerprinting). Our website uses information recorded by Google which is transferred to a Google server in the United States, where it is stored.
This analysis tool is used on the basis of Art. 6(1)(f) UK GDPR. As the operator of this website, we have a legitimate interest in the analysis of user patterns to optimize both the services offered online and the operator’s advertising activities.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/ - IP anonymization
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the UK and in member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession. - Browser plug-in
You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en. - Demographic parameters provided by Google Analytics
Our website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender, and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third-party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”. - Google Analytics E-Commerce-Tracking
Our website uses the “E-Commerce Tracking” function of Google Analytics. With the assistance of E-Commerce Tracking, as the website operator we are in a position to analyse the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs, and the time from viewing the product to making the purchasing decision are tracked. This data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device. - Archiving of data collected by Google
Personal data on customer or incident level stored by Google linked to cookies, user IDs, or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 months. For details, please click the following link: https://support.google.com/analytics/answer/7667196?hl=en - Hotjar
Our website utilizes Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com).
Hotjar is a tool used to analyse your user patterns on this website. Hotjar allows us to for instance record your mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles so-called Heatmaps, that make possible to determine which parts of the website the website visitor reviews with preference.
We are also able to determine how long you have stayed on a page of this website and when you left. We can also determine at which point you suspended making entries into a contact form (so-called conversion funnels).
Furthermore, Hotjar can be deployed to obtain direct feedback from website visitors. This function aims at the improvement of the website offerings of the website operator.
Hotjar uses technologies that make it possible to recognize the user for the purpose of analysing the user patterns (e.g., cookies or the deployment of device fingerprinting).
The use of this analysis tool is based on Art. 6(1)(f) UK GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time. - Deactivation of Hotjar
If you would like to deactivate the recording of data by Hotjar, please click on the link below and follow the instructions provided under the link: https://www.hotjar.com/opt-out. Please keep in mind that you will have to separately deactivate Hotjar for every browser and every device.
For more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy Declaration of Hotjar under the following link: https://www.hotjar.com/privacy. - BING ADS
On the basis of our legitimate interests (i.e., interest in the analysis, optimization, and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. UK GDPR), we use the conversion and tracking tool "Bing Ads" of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, within our online offer.
Microsoft stores cookies on users' devices in order to enable an analysis of the use of our online offer by users, provided that users have reached our online offer via a Microsoft Bing ad (so-called "conversion measurement"). In this way, Microsoft and we can recognize that someone has clicked on an ad, has been redirected to our online offer, and has reached a previously determined landing page (so-called "conversion page").
We only learn the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No IP addresses are stored. No personal information on the identity of users is disclosed. Microsoft is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with UK data protection law (å).
If users do not wish to participate in the Bing Ads tracking process, they can also deactivate the setting of a cookie required for this by setting a browser or use Microsoft's opt-out page: http://choice.microsoft.com/de-DE/opt-out.
Users can find more information about data protection and the cookies used by Microsoft Bing Ads in the Microsoft Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement. - Google DoubleClick
Our website uses features of Google DoubleClick. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland, (“DoubleClick”).
DoubleClick is used to show you interest-based ads across the Google Network. Advertisements can be tailored to the interests of the viewer using DoubleClick. For example, our ads may appear in Google search results or in banners associated with DoubleClick.
To be able to display interest adequate promotional content to users, DoubleClick must recognize the respective visitor so that it can allocate the websites visited, the clicks, and other user pattern information to the user. To do this, DoubleClick deploys cookies or comparable recognition technologies (e.g., device fingerprinting). The recorded information is consolidated into a pseudonym user profile so that the respective user can be shown interest adequate advertising.
The use of Google DoubleClick takes place in the interest of targeted advertising measures. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) UK GDPR. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.
For further information on how to object to the advertisements displayed by Google, please see the following links: https://policies.google.com/technologies/ads and https://adssettings.google.com/authenticated. - Facebook Pixel
To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
According to Facebook’s statement, the collected data will be transferred to the USA and other third-party countries too. This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.
For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.
The use of Facebook Pixel is based on Art. 6(1)(f) UK GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum
According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.
In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.
You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
To do this, you first have to log into Facebook.
If you do not have a Facebook account, you can deactivate any user-based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
- YouTube with expanded data protection integration
Our website embeds videos of the website YouTube. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.
As soon as you start to play a YouTube video on this website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.
Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device or comparable technologies for recognition (e.g. device fingerprinting). In this way, YouTube will be able to obtain information about this website’s visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user-friendliness of the site and to prevent attempts to commit fraud.
Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.
The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6(1)(f) UK GDPR, this is a legitimate interest. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6(1)(a) UK GDPR; the agreement can be revoked at any time.
For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: https://policies.google.com/privacy?hl=en. - Vimeo Without Tracking (Do-Not-Track)
Our website uses plugins of the Vimeo video portal. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
Whenever you visit one of our pages featuring Vimeo videos, a connection with the servers of Vimeo is established. In conjunction with this, the Vimeo server receives information about which of our sites you have visited. Vimeo also receives your IP address. However, we have set up Vimeo in such a way that Vimeo cannot track your user activities and does not place any cookies.
We use Vimeo to make our online presentation attractive for you. This is a legitimate interest on our part pursuant to Art. 6(1)(f) UK GDPR. If a respective declaration of consent was requested (e.g., concerning the storage of cookies), processing shall occur exclusively on the basis of Art. 6(1)(a) UK GDPR; the given consent may be revoked at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission and, according to Vimeo, on “legitimate business interests”. Details can be found here: https://vimeo.com/privacy.
For more information on the handling of user data, please consult Vimeo’s data privacy policy at: https://vimeo.com/privacy.
Whenever you order goods from us, we will share your personal data with the transportation company entrusted with the delivery as well as the payment service commissioned to handle the payment transactions (see section 7 below). Only the data these respective service providers require to meet their obligations will be shared. The legal basis for this sharing is Art. 6 (1)(b) UK GDPR, which permits the processing of data for the fulfilment of contractual or pre-contractual obligations. If you give us your respective consent pursuant to Art. 6 (1)(a) UK GDPR, we will share your email address with the transportation company entrusted with the delivery so that this company can notify you on the shipping status for your order via email. You have the option to revoke your consent at any time. We currently use DHL and Royal Mail for transport and delivery services.
We integrate payment services of third-party companies on our website. When you make a purchase from us, your payment data (e.g., name, payment amount, bank account details, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) UK GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6(1)(f) UK GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) UK GDPR is the legal basis for data processing; consent may be revoked at any time for the future.
We use the following payment services / payment service providers within the scope of this website:
- PayPal
The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.
Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full. - Apple Pay
The payment service provider is Apple Inc, Infinite Loop, Cupertino, CA 95014, USA. The Apple privacy policy can be found at: https://www.apple.com/legal/privacy/de-ww/. - Klarna
The supplier is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna“). Klarna offers various payment options (e.g., hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimize the use of Klarna checkout solution. For details on the use of Klarna cookies, please see the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.
Details can be found in Klarna’s privacy policy under the following link: https://www.klarna.com/de/datenschutz/. - Mastercard
The provider of this payment service is the Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (“Mastercard”).
Mastercard may transfer data to its parent company in the US. The data transfer to the US is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf. - VISA
The provider of this payment service is the Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (“VISA”).
Great Britain is considered a secure non-EU country as far as data protection legislation is concerned. This means that the data protection level in Great Britain is equivalent to the data protection level of the European Union.
VISA may transfer data to its parent company in the US. The data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.
For more information, please refer to VISA’s privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.
We use Klaviyo for marketing to customers including email communications (newsletter and other email communications, for example registration confirmation) and tracking customer responses to marketing communications.
Klaviyo collects personal data from customers such as name, gender, email address, contact address, product purchase information, email interactions, website browsing information.
The personal data collected by Klaviyo allows us tailor our marketing to the customers’ preferences and to, for example, send personalised communications to customers to inform them about news such as new products, events or promotions in their preference areas.
Klaviyo relies on a Data Protection Addendum which incorporates the European Commission Standard Contractual Clauses (see here ). Klaviyo is also part of the Data Privacy Framework Program – see here. You may contact Klaviyo direct with any queries about how it collects, stores and processes your data by emailing: trust@klaviyo.com
We have a legitimate interest in using your personal data for marketing purposes based on Art. 6(1)(f) UK GDPR. This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data.
If you stop using your online account, we will delete your account data (save for data about your purchases) after two years and shall no longer send you marketing information after this time.
If you would like further information please contact us.
- In the case of transfers subject to UK data protection law, the UK
government has decided the particular country ensures an adequate level of
protection of personal data (known as an ‘adequacy regulation’) further to
Article 45 of the UK GDPR.
(A list of countries the UK currently has adequacy regulations in relation to is available here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/#adequacy, which include Switzerland, Europe, USA and Canada.) - There are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
- A specific exception applies under relevant data protection law
You generally have the following rights, which you can usually exercise free of charge:RightDescriptionAccess to a copy of your personal dataThe right to be provided with a copy of your personal dataCorrection (also known as rectification)The right to require us to correct any mistakes in your personal dataErasure (also known as the right to be forgotten)The right to require us to delete your personal data—in certain situationsRestriction of useThe right to require us to restrict the use of your personal data in certain circumstances, e.g., if you contest the accuracy of the dataData portabilityThe right to receive the personal data you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situationsTo object to useThe right to object:
- At any time to your personal data being used for direct marketing (including profiling)
- In certain other situations to our continued use of your personal data, e.g., where we use your personal data for our legitimate interests
Not to be subject to decisions without human involvementThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by our website.
For further information on each of those rights, including the circumstances in which they do and do not apply and how you may exercise them, please contact us (see ‘How to contact us’ below). You may also wish to visit a more detailed explanation of your rights can be found on the Information Commissioners Office website at https://ico.org.uk/ on your rights under the UK GDPR.
When contacting us please:
- Provide enough information to identify yourself such as your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
- Let us know which right(s) you want to exercise and the information to which your request relates
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
For security reasons and to protect the transmission of confidential content, such as purchase orders or enquiries you submit to us as the website operator, our website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Individuals in the UK
You can contact us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law, or to make a complaint at https://uk.laderach.com/contact-us/.
Cookie Policy
Cookie Policy
The cookie policy was last updated on 30.12.2024
A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.We also use pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent.
Necessary Cookies are used to
- Remember information you have entered when you navigate on our websites
- Identify you as being logged in to our websites
- Remember your order when you book our websites
Functional Cookies are used to
- Remember settings you have applied such as layout, language, or preferences
- Show you when you are logged in to our websites
- Share information with partners to provide a service on our websites
Statistical Cookies are used to
- Provide statistics on how our website is used
- See how effective our adverts are
- Detect any errors that occur
- Test different designs of our websites
Marketing Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. We use them to
- Provide adverts that are most relevant to you
- Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
- Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.
You can customize the cookies you agree to activate by clicking on the cookie settings tab provided by our cookie preference center.
You can also change your cookie preference and customize your cookie setting in your browser. You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet, or smartphone. The location of these settings will depend on the browser you use.
Our websites use Google Analytics and other tools offered in the Google plugin suite, such as reCaptcha, Tag Manager, or Google Optimize. Please note that by accepting these cookies, you agree to the transfer of your personal data to the United States. However, you can opt-out of these cookies by using our preference center.
We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.
Return policy
Return policy
Private end customers (consumers) resident in the United Kingdom have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.
In the event of defects, goods should be returned to
Läderach (United Kingdom) Limited
254 Regent Street
London
W1B 3AA
United
Kingdom
Phone: +44 (0) 20 3827 8565
E-mail: customerservice.uk@laderach.com
The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.
Disclaimer
Disclaimer
Last updated September 2022.
Some of our products contain alcohol (“Alcohol Products”) and this will always be described on the product page. By purchasing these Alcohol Products you warrant that you are of the legal age requirement of 18 years of age.
Any purchase of Alcohol Products by a minor is a breach of our Terms of Business and we reserve the right to bring proceedings against you for all losses suffered by us resulting from your actions to the fullest extent as permitted by law.
Some of our products may contain:
- nuts or traces of nuts such as tree nuts;
- seeds or traces of seeds;
- dairy such as milk, lactose or soya;
- wheat or eggs;
- barley
If you have an allergy or intolerance, please read the ingredient description carefully as set out on our website in the description of the product.
We make no representation, warranty, or guarantee that our website will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the content on our website is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up to date.
Website terms of use
Website terms of use
By using our website, you accept these terms of use (“Terms of Use”).
Please read these Terms of Use carefully and ensure that you understand them before using our website.
These Terms of Use, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website https://uk.laderach.com/ and https://shop.uk.laderach.com/ (together, “our website”).
It is recommended that you print a copy of these Terms of Use for your future reference.
These Terms of Use were last updated in September 2022.
Your agreement to comply with these Terms of Use is indicated by your use of our website. If you do not agree to these Terms of Use, you must stop using our website immediately. You will also be required to accept these Terms of Use if you sign up for an Account.
The following documents may also apply to your use of our website:
- Our Privacy Policy, available at uk.laderach.com/privacy-policy. This is also referred to below in Parts 3, 7, and 16.
- Our Cookie Policy, available at uk.laderach.com/cookie-policy This is also referred to below in Part 16.
- Our Acceptable Use Policy, available at uk.laderach.com/usage-policy. This is also referred to below in Parts 3, 7, 10, and 15.
- If you purchase goods from us, our Terms and Conditions of Business, available at uk.laderach.com/terms-and-conditions, will apply to the sale. These terms are also referred to below in Parts 12 and 13.
1.1In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:
Account |
means an account required to access certain features on our website, as set out in Part 7; |
Contact Tools |
means any online communications facility that we make available on our website enabling you to contact us including, but not limited to, contact forms and live chat; |
“Content |
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our website; |
“User |
means a user of our website; |
“we/us/our |
means Laderach (UK) Limited. |
2.1 Our website is operated by Laderach (UK) Limited.
2.2 We are a limited company registered in England and Wales under company number 12108999.
2.3 Our registered address is 10 Coped Hall Business Park, Royal Wootton Bassett, Swindon, Wiltshire, United Kingdom, SN4 8DP
2.4 Our VAT number is GB 331631043
3.1 To contact us by email, please email us at customerservice.uk@laderach.com or to contact us by telephone, call us on +44 (0) 20 3827 8565.
You may also contact us be filling in our contact form.
3.2 When contacting us by any means, our Acceptable Usage Policy, available at uk.laderach.com/usage-policy, applies.
4.1 Access to our website is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access our website.
4.3 Access to our website is provided on an “as is” and on an “as available” basis. We may suspend or discontinue our website (or any part of it) at any time. We do not guarantee that our website will always be available or that access to it will be uninterrupted.
We may alter and update our website (or any part of it) at any time for example to upgrade our website or to enhance service or user experience. If we make any significant alterations to our website (or any part of it), we will try to give you reasonable notice of the alterations. If you do not agree to any changes we make to our website you must not continue to use it.
7.1 Certain features on our website, including the ability to purchase goods from us, may require an Account.
7.2 Only Users aged 18 or over may create an Account. If you are under the age of 18 and wish to use the features on our website that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
7.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
7.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols.
7.5 It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately in your customer account or contact us using the details above in Part 3.
7.6 You must not use another person’s Account without their permission.
7.7 All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and our obligations under data protection law, as set out in our Privacy Policy, available from uk.laderach.com/privacy-policy
7.8 If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on our website requiring an Account. Deleting your Account will result in the removal of your information from our website and you will no longer receive marketing emails from us. For further details about the retention and deletion of personal data, please refer to our Privacy Policy, available from uk.laderach.com/privacy-policy.
7.9 We may disable your Account if, in our reasonable opinion, you have breached these Terms of Use (including, but not limited to, Our Acceptable Usage Policy ).
14.1 We exercise reasonable skill and care to ensure that our website is secure and free from viruses and malware, However, we do not guarantee that this is the case.
14.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
14.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our website.
14.4 You must not attempt to gain unauthorised access to any part of our website, the server on which our website is stored, or any other server, computer, or database connected to our website.
14.5 You must not attack our website by means of a denial of service attack, a distributed denial of service attack, or by any other means.
14.6 By breaching the provisions of Parts 14.3 to 14.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our website will cease immediately in the event of such a breach.
15.1 In addition to these Terms of Use, Our Acceptable Use Policy, available at the Usage Policy tab , applies to your use of our website.
19.1 These Terms of Use, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
19.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 20.1 takes away from or reduces your legal rights as a consumer.
19.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
19.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Website Usage policy
Website Usage policy
By using our website you accept the terms of this policy (“Acceptable Use Policy”/ “Policy”).
Please read this Acceptable Use Policy carefully and ensure that you understand it before using our website.
Our Acceptable Use Policy sets out the standards which apply to your use of this website, https://uk.laderach.com/ and https://shop.uk.laderach.com/ (together, “our website”) when communicating via our website, or otherwise interacting with it, it is recommended that you print a copy of this Policy for your future reference.
This Policy was last updated in September 2022.
Your agreement to comply with this Policy is indicated by your use of our website. If you do not agree to this Policy, you must stop using our website immediately.
The following documents also apply to your use of our website:
- Our Business Terms and Conditions, available at the ToC tab;
- Our Website Terms of Use, available at at the ToS tab;
- Our Disclaimers and Notices, available at the disclaimer tab;
- Our Privacy Policy, available at at the privacy policy tab and
- Our Cookies Policy, available at at the cookie policy tab
1.1 In this Policy, unless the context otherwise requires, the following expressions have the following meanings:
Contents or Content |
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our website; |
User |
means you; |
We/us/our |
means Läderach (UK) Limited. |
2.1 Our website is operated by Läderach (UK) Limited. We are a limited company registered in England and Wales under company number 12108999. Our registered address is 10 Coped Hall Business Park, Royal Wootton Bassett, Swindon, Wiltshire, United Kingdom, SN4 8DP and our main trading address is 254 Regent St, London W1B 3AA, UK.
2.2 Our VAT number is GB 331631043.
3.1 To contact us, please email us at customerservice.uk@laderach.com or telephone us on 020 3827 8565. You may also contact us be filling in our Contact Form
4.1 We may alter the terms of this Policy at any time. If we do so, details of the changes will be highlighted at the top of this page. As explained above, your use of our website constitutes your acceptance of this Policy. Consequently, any changes made to this Policy will apply to your use of our website the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use our website. If you do not agree to any changes we make to this Policy you must not continue to use our website.
4.2 If any part of the current version of this Policy conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.
5.1 You may not use our website to:
- disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breach any laws;
- transmit material that encourages conduct that constitutes a criminal offence, or otherwise breach any applicable laws, regulations or codes of practice;
- interfere (by whatever means) with any other person’s use or enjoyment of our website; or
- make, transmit or store electronic copies of materials protected by our copyright or other intellectual property right without our written permission;
- suggest any manner or form of association, approval, or endorsement by us where none exist;
5.2 You may only use our website in a lawful manner and
- you ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
- your use of our website is not in any way, or for any purpose, unlawful or fraudulent;
- you must not use our website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;
- you must not use our website to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);
- you must not use our website to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass our employees;
- you may provide links of our website, provided you do so in a way that is fair and legal and does not damage our reputation or exploit it;
5.3 Our website must not be framed any other website.
5.4 We may provide links to other websites for your information. If you use these links, you will be redirected away from our website. We therefore do not endorse or make any representations about third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked via our website, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.
5.5 We may make recommendations or show you products which we think suit you based on your past purchases, our top selling products or on your ratings or review of our products.
6.1 If you fail to comply with the provisions of this Policy, we may take action as set out in this Part 6. A breach of this Policy also constitutes a material breach of our website Terms of Use . We may take one or more of the following actions in response to your breach:
- Suspend or terminate your account;
- Remove, either temporarily or permanently, your communication or other submission from our website;
- Issue you with a written warning;
- Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- Take further legal action against you, as appropriate;
- Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
- Any other actions which we deem reasonably appropriate (and lawful).
6.2 We hereby exclude any and all liability arising out of any actions that we may take (including, but not limited to those set out above in Part 6.1) in response to your breach.
7.1 This Policy, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
7.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 7.1 takes away from or reduces your legal rights as a consumer.
7.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to this Policy or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
7.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to this Policy or to the relationship between you and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.