Delivery
Information

Upon completion of your order, you will receive an email confirming the details of your purchase. A second email will follow once your order has been processed and is ready to ship, and will include your tracking number for reference.

Complimentary standard shipping on orders of $99 or more.

Shipping options and rates are presented in your cart at checkout and are determined by the size of your order.

Standard Shipping

• Typically delivers within 1–2 days to most of the United States, and typically no more than 3 days to any destination in the country
• Delivers Monday through Friday to commercial addresses, and seven days a week to most residential addresses
• Please note that this is not a guaranteed-date service; delivery timeframes are estimates rather than commitments
• Holiday periods may add 1–2 days to the delivery timeline
• For destinations where ground transit would extend beyond this window — including Alaska, Hawaii, and Puerto Rico — we automatically upgrade your shipment to an expedited service so that your chocolate arrives within the expected timeframe

Next Day Shipping

• Delivers Monday through Friday only, typically by noon
• Saturday, Sunday, and holiday delivery are not available

• Orders ship Monday through Friday
• Orders received after 2:00 PM local time may ship the following business day, though we will dispatch them same-day whenever possible
• During peak seasons, please allow up to one additional day for fulfillment
• To protect the quality of your chocolate, we may hold an order until the next shipping day rather than allow it to remain with the carrier over a weekend

We ship chocolate year-round, and you are welcome to select Standard shipping in any season. There is no need to upgrade to a faster service on account of the weather.

During the warmer months, we automatically adjust our packaging and shipping timelines — including upgrading the shipping method where conditions require it — to ensure your order arrives in the condition we intend. No action is required on your part.

Should any product arrive melted or otherwise damaged, please notify us and we will replace your order, or work with you to identify a suitable alternative should the original items no longer be available. We may request a photograph of the damage; this helps us refine how we pack and route future shipments.

Chocolate is best retrieved promptly upon arrival, particularly during warm weather, when a package left waiting outdoors is most at risk.

If you or your recipient will not be available to receive the delivery, please contact us at [email protected] before your order ships and we will gladly arrange for it to be routed to a secure carrier pickup location near you, at no additional charge.

Please contact us promptly at [email protected] and our team will assist you.

We kindly ask that you refrain from opening a claim directly with the shipping carrier. Claims filed outside of our process may delay or prevent us from resolving the matter on your behalf.

While we are unable to guarantee changes once an order has been submitted, we will always make every effort to accommodate your request. Please contact us at [email protected] at your earliest convenience and our team will do everything possible to assist.

We kindly ask that you review your shipping address carefully before completing checkout, including any apartment or suite number. Läderach cannot assume responsibility for orders delivered to an incorrect address or delayed as a result of incomplete address details.

Every order ships without a packing slip, pricing, or any indication of the sender, so your gift arrives as a complete surprise.

Because of this, we recommend adding a greeting card to your order at checkout. It is the only way your recipient will know the gift is from you, and it allows you to include a personal message alongside it.

• We are unable to deliver to PO Boxes. Please provide a street address.