FAQ

Frequently Asked Questions

Which countries do you ship to?

We ship to over 50 countries around the world. You can find the full list in the country selector at the top left corner of our website or here.

What payment methods do you accept?

Depending on the shipping country, you can pay by credit card, PayPal, Apple Pay, Twint, Alipay, Klarna pay later or Klarna pay now. The credit cards we currently accept are Mastercard and Visa.

How can I check the status of my order?

As soon as your payment has been approved, we’ll send you an order confirmation email. As soon as your order ships, you'll receive a shipping confirmation email with tracking information (applicable in most countries).

Can I cancel my order?

Läderach cannot make changes after the order is submitted because orders are processed fast to meet the shipping period agreement. For cancellations, please contact Läderach Customer Service within one hour of placing your order at contact-us. Please note that the cancellation cannot be guaranteed.

Can I return or exchange my order?

We accept returns in the following situations: if the product arrives too late, is damaged during shipping, or does not meet your expectations. However, please note that the cost of returning the goods to our warehouse will be the customer's responsibility.

Once the item has been received and inspected in our warehouse, we will process a refund for the full purchase price of the item. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

We are here to help and ensure you are completely satisfied with your shopping experience on our website.

If I want to buy Läderach products online, do I have to open an account?

By creating a customer account, you can quickly navigate through checkout during future purchases, access your order history, and manage and store your personal details. It's important to note that creating an account is not mandatory, and you may choose to checkout as a guest if you prefer.

What should I do if I've forgotten the password to my account?

Please visit the login page at https://laderach.com/customer/account/login/ and click "Forgot the password?". We will send you a new one.

How will the chocolate be kept from melting during shipping?

We make every effort to package your items with care and adequate cooling and padding materials. However, please note that damages may occur due to the nature of shipping from time to time.

Can I choose a specific delivery date for my order?

Unfortunately, we do not offer the option to choose a specific delivery date for orders at this time. Our delivery dates are based on estimated shipping times and can vary depending on your location. However, we do our best to get your order to you as soon as possible and keep you updated on its progress.

Do you include invoices or price tags in my order?

No, we do not include invoices or price tags in your order. We understand that many of our customers purchase items as gifts, and we want to ensure that the recipient can enjoy the surprise without seeing any pricing information. Invoices are sent separately by email.

Can I add a shopping bag to my order?

We don’t currently offer the option of adding a shopping bag to online orders. We apologize for any inconvenience this may cause. We constantly review our policies and procedures to find ways to improve your customer experience, and we appreciate your feedback in this regard.

Can I add a shopping bag to my order?

Frequently Asked Questions

Does Läderach also make vegan chocolate?

Our dark chocolates are created without animal-based ingredients such as milk, butter, or caramel and can be considered vegan. The recently developed Creamy Cashew chocolate and the FrischSchoggi Cashew, for which we use cashew drink powder instead of milk powder, also meet all the vegan criteria.

Since we use animal-based ingredients such as milk and egg for other products, we cannot rule out that tiny traces of these might be present in our vegan products. For anyone with allergies, we also declare that traces of egg, gluten including wheat, milk, and other nuts may be present in our products.

Does Läderach offer lactose-free chocolate?

Although we do not advertise any of our chocolates as lactose-free, our vegan chocolates and dark chocolates can be considered lactose-free. However, due to the production processes, traces of lactose may be present.

Is any gluten-free chocolate available from Läderach?

We make our couverture without barley malt (extract), so they do not contain gluten. However, some of our products, such as pralines or FrischSchoggi, may contain ingredients with gluten such as cornflakes. Or they may contain traces of gluten because we work with gluten-containing raw materials at the same production site. We use hüppen (wafer rolls) for our Praline Feuilletine and wafer bases for the Mini Mousses.

Therefore, we do not currently offer products that we describe as gluten-free. For customers who suffer from food allergies or intolerances, we declare our products to contain egg, gluten (incl. wheat), milk, and nuts. Please carefully read the list of ingredients and contact our sales staff in case of questions or concerns.

Does Läderach chocolate contain barley malt?

Cornflakes contain barley malt extract to make them taste sweeter. We have not yet been able to find an alternative that is free of barley malt. We also use some other raw materials and ingredients that contain barley malt extract. Barley malt naturally contains gluten. As does the extract used in the cornflakes.

Does Läderach chocolate contain palm oil?

We do not add palm oil or palm fat to our products. If our end products contain palm oil, it was already present in the ingredients from our suppliers. As a matter of principle, we avoid palm oil and fat in our raw materials and products. We only use it if it is indispensable for the manufacturing of our products for technological reasons. An example would be an optimal taste profile or better heat stability.

If palm oil is present in our products, we ensure we only use sustainably certified palm oil, produced according to the RSPO guidelines for sustainable cultivation. Additionally, it must present the logistics variant "Segregation" (SG). Recently, palm oil has been replaced by other fats in many of our products. In this context, the availability of alternative raw materials without palm oil on the market is continuously checked, and wherever possible, we switch to these for our products. Currently, only certain praline fillings contain palm oil or palm fat.

The following product categories are completely free of palm oil and fat:
- FrischSchoggi
- Mini Mousses (exclusively available in our boutiques)
- Popcorn
- Tartufi
- Perlettes
- Tablets (64 grams, 0.14 lbs)

Does Läderach chocolate contain titanium dioxide?

No, we do not use titanium dioxide in our products. Titanium dioxide (TiO2, E171 or CI77891) is a colorant and can be used as an opaque white colour or whitener. It is often used in toothpaste or chewing gum.

Does Läderach chocolate contain preservatives?

We have been producing our chocolates without preservatives since September 2023. Only few pralines and truffles contained the preservative sorbic acid (E200), however the recipe for these was now adjusted and no longer contains any preservatives. Please note that some pralines and truffles that were made according to the old recipe may still temporarily be sold in stores.

Does Läderach use genetically modified ingredients?

We only use GMO-free ingredients for our products. All our suppliers have to confirm in their specifications that their products are GMO-free.

We sometimes use soy lecithin in our products, which may be necessary for the flow properties of the chocolate. In certain products, we now use sunflower lecithin instead of soya lecithin, for example, in products containing Couverture Cashew (vegan). Our soya lecithin is GMO-free. We check every single delivery for GMOs.

Does Läderach chocolate contain soya or other pulses?

In principle, pulses such as beans, peas, vetches, lentils, etc., except soya and peanuts, are not defined as allergens under Swiss and EU legislation.

Except for soya, we do not use any of the above pulses as ingredients in our products. Soya is present in our products as an ingredient or as traces, as the emulsifier soya lecithin is added to some of the chocolates during production.

Peanuts are not included in any of our products, neither as an ingredient nor as traces.

Peanuts are strictly forbidden in our company. Therefore, we assure you that our products do not contain peanuts or traces of peanuts.

Why does Läderach use soya lecithin?

We use soya lecithin in some of our products, it can be necessary for the chocolate's flow properties. For certain products, we have been able to switch to sunflower lecithin. For example, in products containing the Couverture Cashew (Vegan). Our soya lecithin is GMO-free. We test every delivery for GMOs.

Our pure Grand Cru bars and Carrés do not contain lecithin (neither from soya nor from other raw materials).

How does Läderach use glucose syrup?

We use glucose syrup to caramelise the almonds. However, only a minimal amount is needed. For every 100 grams of chocolate with almonds, we use 0.1 grams of glucose syrup. The chocolate itself contains no glucose syrup.

I am allergic to nuts. Can I still eat Läderach chocolate?

Many of our products contain nuts: Hazelnuts from Piedmont, almonds, pistachios, walnuts, macadamias, cashews and coconut.

A gianduja contains a high proportion of nuts. Many of our pralines are filled with different varieties of gianduja.

Peanuts are strictly forbidden in our company. We can therefore assure you that our products do not contain peanuts or traces of peanuts.

If in doubt, please refer to the label which declares food allergens in the list of ingredients or ask the staff.

Isn’t Läderach chocolate natural? What’s with the e-numbers you declare?

An E-number designates the additives and says nothing about whether the additive is of artificial or natural origin. Additives are either used directly or can come from the raw materials. Concerning the declaration of E-numbers, we adhere to the legal regulations.

We are constantly trying to reduce the use of additives in our products.

Frequently Asked Questions

General Information

These terms and conditions (the Terms of Use) together with any other documents referred to herein (unless otherwise stated), set out the terms and conditions governing your online purchase of our Gift Cards ("Gift Cards") from Läderach US online (https://laderach.com/us-en/) and your use of our Gift Cards at Läderach US online and in US stores.

By purchasing and/ or using our Gift Cards, you accept these Terms of Use.
These Terms of Use also bind the user/ redeemer of the Gift Card if that isn't you.
Please read these Terms of Use carefully and ensure that you understand them before purchasing a Gift Card(s) online.
If you do not agree to these Terms of Use, you should not purchase or use our Gift Card(s) online.

How can I purchase a Läderach Gift Card?

Läderach Gift Cards (“Gift Cards”) may be purchased at www.laderach.com and at Läderach stores.

In the USA, Gift Cards may only be purchased in USD currency.

Gift Cards purchased online are in digital form and are only sent by email to the email address indicated during the checkout. These digital cards may be used both online or in any Laderach store within the United States.

Gift Cards purchased in our stores are only issued in physical (card) form and may be redeemed online or at any Laderach store within the United States.

If you are ordering more than 10 cards please email [email protected] and an associate will contact you by the next business day, or call us at +1 800 601 3878, (Eastern Time).

How can I redeem a Läderach Gift Card?

Läderach Gift Cards may be redeemed toward the purchase of eligible products for sale in the same currency as the Gift Card.

They can be redeemed www.laderach.com/us-en or at Läderach stores.

Only one Gift Card may be used per purchase on www.laderach.com/us-en while up to 10 cards can be redeemed simultaneously at Läderach stores. Once completed, the value of each purchase is deducted from the redeemer’s Gift Card balance. For online purchases if the cost of a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method other than another Gift Card. The gift card can be used until your balance is zero. When the balance of the card is zero, the gift card loses its validity and can no longer be activated or used again.

How can I check the balance of a Läderach Gift Card?

To check your Gift Card balance, visit our website www.laderach.com/us-en/giftcards or ask for assistance from a staff member in one of our stores. The balance you see when viewing Läderach Gift Card balances is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase online or in stores, but there may be occasions when the updated balance is delayed for a period of time.

Are there any fees applied to a Läderach Gift Card?

No, there are no fees applied to Gift Cards.

Does a Läderach Gift Card expire?

No, there is no expiry date on Gift Cards.

Can I consolidate multiple Läderach Gift Cards?

No, we do not consolidate or combine multiple gift cards into one gift card. You may not use a gift card balance to purchase a new Läderach Gift Card but you can use up to 10 gift cards towards a single transaction at a Laderach store.

Are there limitations when using a Läderach Gift Card?

Gift Cards sold in the USA can be redeemed only in USA based stores as well as the Läderach USA webshop transacting in USD (www.laderach.com/us-en).

Gift Cards cannot be used to purchase other Gift Cards.

Gift Cards cannot be reloaded, resold, transferred for value, used for unauthorized commercial purposes, including to facilitate the resale or shipment of goods from www.laderach.com/us-en.

We do not offer balance increase or reload on Gift Cards. Once the balance of a Gift Card is empty, a new Gift Card may be purchased.

Can a Gift Card be refunded?

Läderach Gift Cards are not refundable for cash except in states where required by law, according to the laws of such a state. For California stores a card may be redeemed for cash when the remaining value drops below $10. In Massachusetts a card may be redeemed for cash when the balance drops below the larger of $5 or 10% of the original card value. In Colorado, Maine, Montana, New Jersey, Oregon, Puerto Rico, and Washington cards with a balance less than $5 may be exchanged for cash. For all other locations any remaining balance will remain on the gift card indefinitely and may be used at any time towards a future order.

What happens in case of loss or theft?

The gift card is not registered to an individual owner and is freely transferrable therefore the Läderach gift card must be treated like cash.

The risk of loss and title for the Gift Card pass therefore to the purchaser upon the purchase of the Gift Card. We are not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission. We do not refund Gift Cards. If your Gift Card was lost, stolen, or destroyed, you may ask for a replacement of the Gift Card by providing store staff or customer services the Gift Card ID. They will check the remaining balance, cancel the lost Gift Card, and issue a new one containing the remaining balance at the time that the replacement request was made.

Fraud Prevention

We reserve the right to close customer accounts and to require alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on www.laderach.com/us-en or in Läderach stores. We reserve the right to require additional verification of your identity, Gift Card or account ownership, or provision of an additional payment instrument, before permitting you to use a Gift Card.

Limitation of Liability

We make no warranties, express or implied, with respect to Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Gift Card is not functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card. If applicable law does not allow limitations on implied warranties or the exclusion or limitation of certain damages, some or all the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Personal Data

No personal data are attached to the Gift Cards. The only information attached to Gift Cards is a Card ID and a PIN code. Gift Cards purchased or redeemed online will be associated with every purchase or redemption transaction involving the card. For all personal data collected and processed in relation to the online transaction, the Läderach Privacy Notice applies. All transactions related to the Gift Cards are recorded. No personal data at all are associated with Gift Cards purchased and redeemed entirely in our physical stores.

General Terms

As is the case with all orders placed in the online shop, the Läderach General Terms and Conditions, including the Privacy Notice apply to the purchase of Gift Cards online.
Gift Cards are issued by Laderach USA Inc, 537 5th Avenue, New York, NY 10017.
Governing Law: This agreement and all matters arising out of it shall be governed by the law of the State of New York in all respects, including interpretation of this Terms and Conditions Agreement and choice of law provisions. Both you and Laderach USA Inc agree to submit to personal jurisdiction in New York, and further agree that any arbitration or any cause of action relating to these Terms and Conditions shall be brought in New York City, New York County, State of New York; or in the Federal District Court for the Southern District of New York.
Notices to Laderach USA Inc should be directed to:
Laderach USA Inc.
537 Fifth Avenue
Mezzanine Level
New York, NY 10017
United States
Phone +1 800 601 3878
[email protected]
Notices to you from Laderach USA Inc will be directed to the last address you provided to Laderach USA Inc.
Entire Agreement: This Terms and Conditions Agreement constitutes the entire Agreement between you and Laderach USA Inc and supersedes all prior representations, agreements or statements between us regarding the subject matter of this Agreement. If there is any conflict between any of the incorporated documents or provisions and the text of this Agreement and other provisions on this Site, the terms of this Terms and Conditions Agreement shall be given full force and effect. If any provision of these Terms and Conditions is held by an arbitrator or judge to be ambiguous or inconsistent, that provision shall be interpreted in a way to make it consistent with the other provisions of these Terms and Conditions. If any provision of these Terms of Service is held by an arbitrator or judge to be void, the remainder of the Terms and Conditions shall be given full force and effect.
We reserve the right to change these terms and conditions at any time for operational reasons, or to prevent fraud.
These terms and conditions were last updated June 2024. The most current copy of these terms will always be posted on www.laderach.com/us-en.

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions