Right of Revocation

Policy applicability

This returns policy applies to products purchased by UK-based consumers from our online store at www. https://uk.laderach.com..

In store purchases are subject to a separate returns policy.

If you are a business customer please contact us to find out more about the terms of return applicable to you.

Nature of our products

All of our products have a shelf-life of 6-12 weeks, unless otherwise specified in the product description. We store our products in special conditions at between 18 -24 celsius in order to maintain them at a high qualitive saleable condition. Our products are therefore perishable.

Our commitment to you

We aim to provide to you with the products you purchase from us which are in a satisfactory condition, fit for purpose, as described, and on time. If, however, your order is not in a satisfactory condition upon arrival (for example it is damaged) or not fit for purpose or as described, or it does not arrive within the delivery timeframe we confirmed to you when we accepted your order, then subject to the provisions below, we will provide you with a replacement product(s) or a refund.

Your rights regarding returns

Because our products are perishable (and we cannot resell any products that are sold anddelivered to customers), they are exempted from the cooling-off provisions under the consumer regulations and you are not able toreturn your order and request a refund or replacement, save for in the circumstances set out below.

Late delivery

If we miss the delivery date specified by us when we confirm an order for products (“agreed delivery date”), you may cancel your order straight away if:

(a) we have refused to deliver the goods for any reason; or

(b) you told us before the contract between you and us was made that delivery by the agreed delivery date was essential.

If you do not wish to cancel your order straight away (or do not have the right to do so in the circumstances set out above), you can give us a new deadline for delivery, which must be reasonable and which must be agreed by us, and if we are unable to meet the new deadline, you can cancel your order.

If you do choose to cancel your order for late delivery in the circumstances set out in this paragraph:

• you can do so for either all of the order or just part of the order (unless splitting up the products in the order would significantly reduce their value);
• if any of the products in the order have been delivered to you, we may ask you to return them to us, and we will pay the reasonable return postage costs (calculated on DHL’s standard next day delivery rate) incurred by you; and
• after you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.

Damaged Products

We must provide product(s) that are of satisfactory quality, fit for purpose, and/or as described at the time of purchase, in accordance with any pre-contract information we have provided.

If any product(s) you have purchased from us do not comply with description or, for example, have faults or are damaged when you receive them, where appropriate, and subject to the production by you of reasonable satisfactory evidence of damage, we will arrange for a replacement product(s) to be sent to you, orwe will refund you the price you paid for the product(s).

Where we deliver a replacement product(s) and such redelivery of the product(s) remains unsatisfactory, we will refund you the price of the Product(s) in the quantity sold.

We are not liable to you for any fault where the product(s) that arrive:

• are damaged though improper or delayed delivery where you are at fault; or
• become damaged by improper handling or storage of the products after delivery to you.

General

If you wish to exercise your right to cancel an order in accordance with the terms above and request a replacement order or refund, you must inform us of your decision straight away by completing the online cancellation form here https://shop.uk.laderach.com/ or by using the following contact details:

• Telephone: 020 3827 8565;

• Email:[email protected];

• Post: 254 Regent Street, London, W1B 3AA

Where a refund of part or whole of the order is agreed, we will make the reimbursement within 30 days following cancellation or within 30 days following the day we have received the product(s) if we have requested you to return them.

If you have purchased a set of products there is a built-in discount per unit which will be reflected in any perunit refund.

We will make any agreed refund using the same means of payment as you used for your purchase.

Damage and delay are the only situations where we can offer a refund or replacement. A refund or replacement will only be offered to customers in such circumstances where the customer is the  purchaser and where you can produce an email confirmation of your order or such other evidence of purchase and showing you as the purchaser of the products.

You do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013.

Please see our Laderach UK terms of business for further information.

Last updated September 2022.